Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... See more
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Review summary
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Ordered September 21, 2025. It's almost December. Several emails and the same story. The crazy part is... they had the audacity to have a black friday sale with same day shipping, lol. Pissed me off... See more
Company replied
Just like everyone else, I purchased shorts and a hoodie December 12th. Not a single update or tracking info, never got an email when I asked for tracking….they are 100% a scam, do not purchase anythi... See more
Company replied
Horrible cheap products not only did I wait at least six months for my hoodie, but I ordered black got blue, then when I wore it with my heated seats in my car, the Cleveland Indian dude melted on my... See more
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1.3
Bad
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 7 months ago and never got anything.
I ordered an Indians hoodie and shorts in February. Order never came, wasn’t ever able to view tracking information. Contacted him by contacting support, dm’ing him on instagram, commenting on multiple instagram posts, never got one response. I never asked for a refund because I wanted the merchandise I paid for. This company seems like a scam I don’t know how they’re still operating. It’s been 7 months since I placed my order ( Order #49049 ). I got this email the day I ordered “
ORDER #49049
Tyler Day, appreciate you making the move.
What you wear says a lot about who you are — and with this decision, you're saying you stand out. You didn't just buy clothes... you made a statement.
If you've rocked with us before, welcome back — real ones always return. In fact, 94% of our customers come back for more. That says everything.
If this is your first time, salute. You just joined a community built different — Keep It Crispy! Around here, the clothes represent something bigger: Courage, Relentless, Integrity, Self Love & Persistence!”
So it’s not like you guys don’t have my name and the order on file. If you look it up you should clearly be able to see I never received my order.
10 February 2026
Unprompted review
DO NOT ORDER FROM SCAMMERS
Terrible. Will take your money and not refund your order. Total scam do not order!!! Every time I filed a complaint on the shop app they would state the shipment from overseas was delayed. Eventually they closed out my order as “failure” and never refunded my money.
26 January 2026
Unprompted review
Don't order from this guy
My order experience with them was terrible, I ordered 4 pair of shorts on July 18th, 26 and didn't receive them until August 21st, 26. Unfortunately I was quick to order from them and didn't check for reviews like I usually do because I was recommended them by a family member who said his wait was also long but not a month long Lol. There was no communication whatsoever about 2 of the shorts I ordered being delayed up until almost a month into my wait, and even then I was the one who reached out for a update on my order after waiting almost three weeks so theres that. I was told for my accommodation I would get 2 pair of shorts from the new mystery drop to replace the ones that were delayed but instead I got two of the most basic shorts from the site. I would never order from this guy again. The shorts are so dope but the customer communications and wait time is just so unprofessional.
21 August 2026
Unprompted review
Horrible Customer Service
Ordered a pair of shorts for my son. After a month of not hearing anything, emailed the company to find out the shorts were out of stock (even though we were allowed to order them online). The company said they would send us 2 “mystery” shorts instead. The youth large size shorts came and my son could barely pull them up they were so small. Normally youth large is baggy on him. I wrote back asking to return for refund or exchange. They said we should have looked at their sizing chart and they hoped we could find someone who could use them. Horrible
communication, product and costumer service. If I could give a zero
rating I would!
24 July 2026
Unprompted review
One star is too much do not order from…
One star is too much do not order from these people they are thieving and unresponsive. Id especially like to name drop Andy V they have not refunded my order from months ago took my money and basically stopped responding DO NOT LET THEM STEAL FROM YOU.
16 July 2026
Unprompted review
BEWARE-SCAM
Unfortunately, my experience with Crispy NYC has been extremely disappointing. I placed an order and, despite multiple attempts to resolve the issue, I have not received the product I paid for (December 2025)or a timely refund despite promises of such.
The lack of communication and follow-through has been incredibly frustrating and clearly a scam.
I would NEVER recommend ordering from this company unless you want to donate money to a scamming “business owner”.
9 July 2026
Unprompted review
I purchased 2 hoodies in December of…
I purchased 2 hoodies in December of 2025 ... I am still fighting with this company to get a refund after my products never shipped and was sent a long email saying I would get a refund 5 months later .. But still haven't received any of my money back .. such bad business guess im out almost $100 ... NEVER BUY FROM THIS SELLER
9 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Horrible service
Horrible service, canceled my order after 3 months and have been waiting for my refund for a month. They have not gotten back to me and went mia during the process. Shorts are trash quality and they refuse to assist with anything. *EDIT* Same copy and paste they use for every other reply. Can’t find my order number but i have it in my emails. It’s a shame how they handle business on their end. If you cancelled my order the least you can do is refund me.
5 April 2026
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Sold a product that wasn't even…
Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they refuse to refund me even though I asked and communicated via email and also filed with the USPS as advised, NOW THERE"S NOTHING but CRICKETS when I follow up with chris at crispy. DO NOT WASTE YOUR TIME AND $$$ ON THIS COMPANY. THEY RESELL CHINESE KNOCK OFFS or pretend to.
10 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
It’s a scam they take your money and…
It’s a scam they take your money and when you place an order they make a slip for the post office wait 3 to 4 months if not longer and then they send the slip through the mail and then the slip will never fully make it so then you have to place a claim on the United States post office to get $100 so you don’t feel about getting scammed by them or lost mail or package
5 November 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Horrible experience overall wouldnt…
Horrible experience overall wouldnt recommend to anyone asked for refund multiple times they stopped replying placed order in December currently april and no updates got reimbursed for 1 pair of shorts had 5 pending and no type of sense of urgency complete trash but they're still promoting new shorts and making post like orders are being sent out on time complete bs
7 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Horrible service
Horrible service, I ordered a hoodie in December and have yet to get a tracking number or product. I understand this is a small business but the lack of communication and poor customer service is ridiculous. The refusal of a refund or product is unacceptable. Save your time and money DO NOT ORDER FROM THIS COMPANY!!!
18 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
You Won't Get Your Order
Ordered in November and got a runaround for 4 months. It was always that the shipment was coming in (3X) or a tracking number with no tracking. Do not order from them.
28 November 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
They are unprofessional liars and…
They are unprofessional liars and thieves that don’t stand on good business at all! I advise ANYONE to never shop with these ppl!
28 November 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
DON’T PURCHASE FROM HERE
I put a order in for 2 hoodies way back on December 4th. Black friday sale, so I cut them some slack I know they must’ve recieved a ton of orders. Anyway I got a tracking number in January and it hasn’t updated ever since. I reached out to customer service twice and was hit with the same response “all shipments will be shipped out next week”. I also see they posted it on their Instagram story, and still nothing. Looking at all these reviews and how they leave the same copy-n-paste response (which they might leave here) is all I need to see.
Update: What did I tell you, same copy-n-paste response. Lying a** people didn’t even check to see if I had a order
3 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Scammers
Ordered two hoodies on 12/6/25 and it’s now 3/8/26 and I haven’t got them yet. I emailed over and over again. They just kept saying they would ship next week. They don’t give out refunds and clearly have never even attempted to ship anything. One email they told me I was on a back order but yet they still have them for sale on the site. Just an overall scam.
Update, 3/14 they tried saying they couldn’t find me but we have gone back and forth 21 times in emails. You AD was next day shipping so saying you have a time frame listed and bull. But don’t worry I sent the order number on here as well. Im sure they will just say it doesn’t exist as well. Need screenshots next? Scammers I tell you
5 December 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
I placed my order 3+ months ago
I placed my order 3+ months ago. I followed up a couple weeks after placing it after no updates. I started getting the emails everyone seems to get “don’t worry, it’ll be on the way soon!” I should have known something was awry when the emails kept saying they “hand-stitch” their hoodies (right, a hoodie on sale for $39…). I got a tracking number which of course, USPS never got (their system showed they were waiting to receive it from this company). AFTER getting that email and a few more weeks, I followed up and got a generic email saying don’t worry, your order is shipping by next week - sorry what? I thought you already shipped it? I immediately disputed the claim with my credit card company. Never received the item. thankfully my credit card company issued me a provisional credit right when I filed the dispute and just today found in my favor and made the credit permanent. This is BEYOND a scam company, don’t even waste your time.
30 November 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Awful Don’t Order
It has been three and a half months since I ordered and never received the hoodie I ordered. I sent a email , they sent me a tracking number, the shipping label was created but never shipped.
3 March 2026
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Complete joke of a company
Complete joke of a company. Never received my order . Emailed weekly and they continuously said it would ship each week but never did, yet label was created with no updates. Luckily, I submitted a chargeback with my financial institution and hopefully they see how fraud and scamful this company is.
3 March 2026
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
1 star only because you can’t put zero…
1 star only because you can’t put zero stars. Wouldn’t recommend Crispy to my worst enemies. Sell products on whatnot and the web site and make a shipping label but somehow it never makes it to the post office! Blames delays on weather or USPS but orders from later dates get delivered before those prior. Horrible customer service as well. Lucky for me whatnot protects buys from scammers like crispy
24 February 2026
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
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