Credit One Bank Reviews 

Easy to use and happy to build my credit with you guys!!

Great bank !! I don't wait to much when asking for credit card !!

Your fraud dept its a joke. There was a charge for a plane ticket in someone I have no idea whom they are name. And your fraud dept claims it was a legit charge. What a joke!!!!!

I'd love to give you 5 stars but your app is problematic. I've already encountered problems trying to connect my card with my bank account.

I love the experience of being able to get what I need for every day living and I’m enjoying my card Thank you so muck for making it possible

Great Bank as far as I know and have experienced. Glad I am an account holder

Very simple to get setup with a card but what i like most is i get to speak with a human if I call about something.

Very friendly and helpful

This is the first time ive made a review online for anything.

I just want to point out our experience so others might be spared the stress. We had a fraudulent charge made by someone from our old address using a new card that was mailed. We have spent over 27 hours trying to provide proof that the charge is fraudulent to Credit One Bank but we keep being denied. When speaking with their customer service they are strictly there to convey scripted responses, none of the 12 individuals including a US based corporate representative would show even an ounce of empathy.

I would advise caution with this company as its clear they do not serve their customers interests.

Notable practices:
-Will offer credit increases for one time payments, they will push this on you for every customer service call you make as well.
-Charges a fee to make payments
-Favors merchants over their customers
-Fraud claim system is detached from customer service. Extremely hard to deal with fraud claims.

It took approximately 3 weeks to get my card & I randomly opened my app to try tracking my card and I already owed my first bill.
I hadn't even gotten the card before I'm being charged.

No issues using the card.

Card came fast and was easy to set up. I made a payment.. Couldn't use my card. Made another payment. Still couldn't use my card. I waited about 3 weeks before I called to see what the heck was going on. They said that I needed to provide proof of payment by submitting my bank statement or something showing that the payment processed. No call, app alert, email- nothing. So I send them a screenshot of my account showing where the first payment had processed and waited 2 days before calling back. They said that it could take 7-10 days for them to review my email. I said, "Shut it down." Eff all that ridiculouslness.

While I appreciate the credit limit increases for being a customer who pays my bill on time, in an effort to increase my credit score, I paid half the statement balance two weeks ahead and the remaining balance right before the due date, so I was going into the new cycle with a $0 balance. The last payment I made was again the full statement balance AND I paid the extra to expedite the payment! Two weeks later, I noticed the credit amount did not reset to show accurate information, so I called. I was told that they put a security hold on my account and could not tell me why! They wanted a driver's license and/or Passport and a utility bill to verify my identity and address when my license shows the exact same address. They did this to me 2 years ago and after providing proof by uploading the documents multiple times, they continuously told me that either my license was fraudulent (I have a Real ID and a U.S. Passport), which is preposterous! So I mailed them and still no one could ever confirm receipt. After 2 years of going back and forth with them, I closed the account and just took the hit to my credit score. And here we go again with the second card I have with them -- I just don't get it! All the while, scammers are out here getting away with stealing hard working people's money and stealing information, yet hard working folks like myself are being bullied! I have other credit cards with other companies and all are paid on time - some I don't even use unless I have an emergency, but if I am paying my bill on time, have not had any strange activity on my card, what is the problem?! And what really makes this worst is that they did not even notify me -- I had to call them to inquire! I would not recommend Credit One to anyone!!!

I strongly advise everyone to stay away from Credit One Bank. In my experience, they took money from my account without properly explaining the charges, and getting answers from customer service was incredibly frustrating. I felt like my concerns were ignored, and every call led to more confusion instead of a solution.

This has been one of the worst experiences I’ve ever had with a bank. I lost trust in them completely and would never recommend Credit One Bank to anyone. If you’re looking for a company that values its customers and handles issues fairly, this is not it. Be very careful before opening an account with them.

Their cards suck if you travel outside of the u.s.. The security features makes them almost useless! I've had to call customer support too many times and then you always get some foreigner you can't hardly understand. No more.........

It won't Evan let me in it doesn't recognize me at all.

I'm pleased with my credit card but not pleased with a yearly fee.

Was working fine but it stoped working and blocked my online purchases and when I call 5 times they told me the card is fine and the card isn’t locked and told me to wait different hours and I’d that didn’t work try 24 hours and I did amd it’s not work I called agin I was told to try agin tomorrow not working agin im done I highly recommend geting a credit card somewhere else

I had a problem getting my card. It would not accept my information so I went to my bank and after discussions with you we finally got it straightened out.