Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more
Company replied
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Credit Engine
Dear Lenny,
Thank you so much for your 5-star review!
We're glad we could be helpful.
Kind regards,
The Credit Engine Team
Works very well!
8 April 2026
Unprompted review
Reply from Credit Engine
Dear Richard,
That's wonderful to hear!
We're glad it's working so well for you.
Kind regards,
The Credit Engine Team
Good service
8 April 2026
Unprompted review
Reply from Credit Engine
Dear Bhavani,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear you had a very good experience!
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Florin,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear you had a very good experience!
Kind regards,
The Credit Engine Team
Complete scam have been taking money…
Complete scam have been taking money out of my account for applying for a loan now I can’t get in touch with the to cancel. BEWARE!!!
7 November 2025
Unprompted review
Reply from Credit Engine
Dear Daniel,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Courtney,
Thank you for your excellent 5-star review!
We are so pleased to hear you would recommend us to others.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear David,
Thank you for your fantastic feedback!
We are so pleased to hear you had an excellent experience.
Kind regards,
The Credit Engine Team
Amazing service
6 April 2026
Unprompted review
Reply from Credit Engine
Thank you so much for your kind words!
We're thrilled to hear you had an amazing experience with our service.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Harley,
Thank you for taking the time to leave us this wonderful review!
We're thrilled to hear that you highly recommend us.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Anastasija,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our process quick and straightforward.
We appreciate your business and hope to serve you again in the future.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Paul,
Thank you for your 5-star review!
We're glad to hear that you found the advice helpful.
Kind regards,
The Credit Engine Team
Good service
6 April 2026
Unprompted review
Reply from Credit Engine
Dear Jimp,
Thank you so much for your positive 4-star feedback!
We are delighted to hear you had a good experience with our service.
Kind regards,
The Credit Engine Team
Beware
I was looking at possibly a short term loan and put in my bank details never got the money and somehow they have taking money out of my account not realising it was a subscription I was signing up for BEWARE
6 April 2026
Unprompted review
Reply from Credit Engine
Dear Nicola,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
I have joined today .I am on free trial…
I have joined today .I am on free trial If I found credit engine services are good for me I will join otherwise I will leave it
5 April 2026
Unprompted review
Reply from Credit Engine
Dear Qaisar,
Thank you for your feedback.
If you require any further assistance, please contact us via the contact us page on the Credit Engine website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Bethany,
Thank you for your 4-star review!
Kind regards,
The Credit Engine Team
I unknowingly subscribed to a…
I unknowingly subscribed to a subscription, as I can see from the the reviews, many others have as well. I would never subscribe to something I have no need for. I feel like I've been scammed and will report this if you take the £19.99 pending from my bank. You know people are unknowingly subscribing it's poor behaviour from your site.
3 April 2026
Unprompted review
Reply from Credit Engine
Dear Derek,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
lent the money paid it back on time
lent the money paid it back on time
no customer service problems
29 March 2026
Unprompted review
Reply from Credit Engine
Thank you for taking the time to leave us this positive 5-star feedback!
We're glad to hear that the lending and repayment process was smooth and that you experienced no customer service issues.
Kind regards,
The Credit Engine Team
I have so much respect for the kindness…
I have so much respect for the kindness and gesture the lady who called me made. She became aware of some very personal debilitating issues of mine, she was able to intiate something unexpected which was overwhelming to receive and demonstrated that the company genuinely does have their customers finances and general well being at the forefront which is very rare in society today. I can only thank them profusely and state that the lady who handled my call is one of the most empathetic, caring individuals I've had unexpectedly call when not anticipating anything but a5tempts to sell to me. Thank you!
1 April 2026
Reply from Credit Engine
Dear Scott,
Thank you for your incredible 5-star feedback.
We are truly touched to hear how much our colleague's empathetic support helped you during a difficult time.
Your words are a wonderful testament to our team's commitment to our customers' well-being.
Kind regards,
The Credit Engine Team
I applied for a loan over two months…
I applied for a loan over two months ago and, as part of the process, I was asked to provide my bank details so funds could be deposited if my application was successful. However, I did not receive a loan, as I was repeatedly redirected to multiple unrelated pages during the process.
At no point was any membership or subscription clearly disclosed to me. To my understanding, my bank details were requested solely for the purpose of a potential loan deposit.
On Tuesday, I noticed that £19.99 had been taken from my account without my knowledge. Upon investigating, I discovered that I had apparently been signed up for a membership. I immediately cancelled this and contacted them to request a refund.
I was informed that a refund is not applicable because I was allegedly notified about the end of a free trial period. However, I did not receive any such notification. I have thoroughly checked my inbox and spam folders and can confirm that no email was received.
Additionally, it is concerning that this charge has only appeared now, despite the supposed free trial lasting 14 days and over two months having passed since I initially signed up.
Given these circumstances, I believe this charge is unjustified. As my refund request has been denied, I have now escalated this matter with my bank
31 March 2026
Unprompted review
Reply from Credit Engine
Dear Brandon,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Nathan,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the app easy to use.
Kind regards,
The Credit Engine Team
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