Credit Engine Reviews 2,214

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 956 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, describing it as easy, straightforward, and quick. Many people praise the service for its efficiency and the clear, understandable communication provided. The staff and customer service are consistently commended for being helpful, patient, professional, and knowledgeable, making customers feel well-informed and supported. However, some people were dissatisfied with payment issues, reporting unexpected charges to their bank accounts. These customers mentioned money being deducted that they did not recall authorizing, sometimes months after an initial interaction, and expressed concerns about the company retaining their card details.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Payment

Clients share negative opinions on payment, with many reporting unexpected charges from their bank accounts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more

Company replied

Rated 4 out of 5 stars

I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more

Company replied

Rated 4 out of 5 stars

It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock

Company replied


Company details

Written by the company

Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Credit Engine is brilliant

Credit Engine is brilliant. Informative.

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Joan,

Thank you for your 5-star review!

We're so glad to hear you found Credit Engine brilliant and informative.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Everything

That they made my day

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you so much for your kind words!

We are thrilled to hear that our service made your day.

Providing a positive experience for our customers is our top priority, and feedback like this motivates the team.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

serious and respectful with customers

serious and respectful with customers, I recommend with confidence

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Maria,

Thank you for your 5-star review.

We are delighted to hear that you found our team to be serious and respectful with customers, and that you recommend us with confidence.

Your kind words are greatly appreciated.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Awesome job well accomplished by…

Awesome job well accomplished by touching millions of lives

3 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Tunde,

Thank you so much for your fabulous 5-star feedback!

We are delighted to hear such positive feedback and that you feel we are making a difference in the lives of millions.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very helpful in building my credit

Very helpful in building my credit

3 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you for your 5-star feedback.

We are delighted to hear that Credit Engine has been very helpful in building your credit.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good for keeping track of credit

Fantastic :)

2 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Aidan,

Thank you for your fantastic 5-star review!

We are delighted to hear you are finding Credit Engine useful for keeping track of your credit.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Great company

Great company

1 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Rachel,

Thank you so much for your positive 5-star review!

We're thrilled to hear you had a very good experience with us. Your feedback is greatly appreciated.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Love it and so happy

Love it and so happy

22 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Amir,

Thank you so much for your positive review!

We're thrilled to hear you had a very good experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very easy to understand

Very easy to understand

28 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Gino,

Thank you for your 5-star review!

We're delighted to hear that you found the information very easy to understand.

Kind regards,

The Credit Engine Team

Rated 3 out of 5 stars

I was only looking to see if I could…

I was only looking to see if I could get a loan if I needed one and was bombarded with vast amounts of companies one after the other. My emails and messages went through the roof and seemingly I have subscribed to one company for£29.99 monthly!! It should be illegal to take such advantages of people

27 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Jackie,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

It wasn’t what I expected

It wasn’t what I expected

27 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Chloe,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

She responded immediately and she…

She responded immediately and she resolved my issue.
Thank you

28 April 2026
Credit Engine logo

Reply from Credit Engine

Dear Ajay,

Thank you for your fantastic 5-star feedback!

We're so pleased to hear that our agent responded immediately and was able to resolve your issue quickly.

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

Scam

Scam. Was searching for a loan and two months later they take money out of my account. Scamming vulnerable people. Scumbags.

28 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Raeed,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

Scam

Scam. Was searching for a loan and two months later they take money out of my account. Scamming vulnerable people. Scumbags.

28 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Luke,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

very easy to navigate

26 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Logan,

Thank you for your 5-star feedback!

We are so pleased to hear that you found our site "very easy to navigate." We aim to make the experience as seamless as possible for all our users.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good fantastic amazing mind blowing

Good fantastic amazing mind blowing

25 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Sunny,

Thank you so much for your amazing feedback!

We're thrilled to hear you had such a mind-blowing experience.

Kind regards,

The Credit Engine Team

Rated 3 out of 5 stars

Good service

18 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Katie,

Thank you so much for your positive feedback!

We're glad to hear you had a positive experience with our service.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Nice fast and easy to use

Nice fast and easy to use

23 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Gideon,

Thank you for your fantastic 4-star review!

We're so pleased to hear that you found our service "nice, fast and easy to use." We appreciate your feedback!

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very good and helpful

23 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Tonny,

Thank you so much for your great feedback!

We're glad to hear you found our service "very good and helpful."

We appreciate you taking the time to leave a review.

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

scammed

Exactly same happened to me as it has others . Soon as I made an account my bank account went into -£91. I’ve never been minus in my life and soon as any funds go in it will take the £91. I can’t seem to get hold of anyone what do I do , I was totally unaware of this and it’s false advertising , I spent ages trying to get a loan from these so when they accepted me for £1000 I was grateful and very happy as the funds were ment to be for my partners funeral next week .. why scam a vulnerable person

23 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Scott,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look