Creativecastiron Reviews 157

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the solid craftsmanship and beautiful design. Many people are delighted with their purchases, finding the items to be exactly as described and perfectly suited to their needs. The efficiency of the delivery service is also frequently mentioned, with consumers appreciating the quick and well-packaged arrivals. However, some customers experienced minor issues, such as a missing piece or a fault with an original item, though these were quickly and efficiently resolved. Additionally, a few people noted issues with delivery.

What people talk about most

Product

Customers had positive experiences with the product. Reviewers consistently praise the quality, describing... See more

Quality

Clients share positive opinions on quality, consistently praising the good quality cast iron and overall... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the quick... See more

Based on these reviews

Rated 5 out of 5 stars

We have just received our order of the Robert Welch cast iron nutcracker and are absolutely delighted with it. It arrived quickly, beautifully packaged, and looks smart and business -like. It's as eff... See more

Company replied

Rated 5 out of 5 stars

Really nice trivets. Big and solid, can easily fit a large casserole dish. Sheila from the company was extremely helpful, thank you.

Company replied

Rated 5 out of 5 stars

Really helpful company who checked before sending my order that it was correct. Quick delivery and great product at a good price.

Company replied

Rated 5 out of 5 stars

The nut cracker is an iconic item that is also very functional at a reasonable price. Quick delivery and well packed.

Company replied


Company details

  1. Countertop Store

Written by the company

We offer a range of cast iron products for the ktichen, which are both useful and attractive. Many are made by us here in Shropshire, which has a long history connected to cast iron manufacture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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Rated 3 out of 5 stars

Apart from the photo took far too long…

Apart from the photo took far too long to get right it was good the frame seems to want to have your shirt in the photo even if you only point the cameras your face !!!🤔

18 June 2023
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Reply from Creativecastiron

Hello, you ordered a set of brass metric weights from us so we are very puzzled by your review, please can you amend it? Thank you

Rated 5 out of 5 stars

Easy to order

Easy to order, great value, delivered very promptly, excellent quality. Just what I wanted to cook steaks on my outside burner. Although it was already seasoned I seasoned it again with veg oil in a hot oven and plan to re - season it after every use. Great purchase. Derek Field

25 June 2023
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Reply from Creativecastiron

Thank you for your review, we really appreciate it. Hopefully the sunny weather will return again for you to do your outdoor cooking. :)

Rated 2 out of 5 stars

Rough surface and costly return

Unfortunately the griddle pan I ordered had a very rough surface inside and out, which meant I could not use it on a glass induction hob. I had to pay a lot of postage to return due to the weight. I cannot recommend unfortunately.

11 June 2023
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Reply from Creativecastiron

Hello Lauren, we are sorry that the item was not suitable for you.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, works just as I wanted it to. Good price. I have been using it a lot.
Fast delivery.
I am really please with it.

4 June 2023
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Reply from Creativecastiron

Thank you, we do our best. :) As a smallcompany, it's great to get such a positive review.

Rated 5 out of 5 stars

Very good customer service

Resolved an issue promptly.

17 May 2023
Unprompted review
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Reply from Creativecastiron

Thank you. We try to treat customers in the way that we would like to be treated, if roles were reversed. :)

Rated 5 out of 5 stars

Great ordering process

Great ordering process, easy website to use, explanation of my gravy pot was excellent, just what I wanted. I ordered and pot was despatched almost instantly and arrived promptly by Royal Mail. It was a very good positive experience.

4 May 2023
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Reply from Creativecastiron

Thank you so much Lucy, we appreciate you taking the time to leave a review.

Rated 2 out of 5 stars

Disappointed

This tem states in details that heat will disperse evenly over the cooker. It doesnt

24 April 2023
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Reply from Creativecastiron

Hello, we are sorry that you have found this to be the case. It is a large piece of cast iron which does take time to heat up right to the edges. However, if you are not happy with the product please email us.

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