Crafty Genes Reviews 

49
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautifully handmade products, highlighting the excellent quality and thoughtful craftsmanship across a wide range of items. Many appreciate the scrunchies for their comfortable fit, durability, and ability to hold hair without damage, along with the variety of unique fabric choices. Reviewers frequently commend the exceptional service, noting the quick delivery and the care taken with packaging each order. People also highlight the company's responsiveness to customer desires and the overall ease of the ordering process. This consistent satisfaction leads many consumers to become returning customers, eager to explore the diverse and well-made offerings.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and handmade nature... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as beautifully made and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting extremely... See more

Order

Clients share positive opinions on their orders, with many expressing delight and satisfaction with their... See more

Service

Customers consistently report exceptional and amazing service, often highlighting its efficiency and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crafty Genes is a fantastic small business, run by an amazing lady who makes such beautiful items, my favourites of course are her self tie headbands, which aren't tight and fit any head size, and, he... See more

Company replied

Rated 5 out of 5 stars

If you haven't visited Crafty Genes yet then you need to! Tons of beautiful well made scrunchies, self tie headbands and lots lots more. I'm very much a regular customer and have become just abit obse... See more

Company replied

Rated 5 out of 5 stars

Beautiful handmade hair accessories and more. I've bought predominantly scrunchies and self tie headbands. The fabric patterns are lovely and such good quality, as well as value for money. I have a... See more

Company replied

Rated 5 out of 5 stars

Crafty Genes is amazing! Jess service is excellent, she put so much care and attention to each order. I have a few of her items already, mega scrunchies and swimming scrunchies are my favourite. They’... See more

Company replied


Company details

  1. Gift Shop
  2. Fashion Accessories Store

Written by the company

Crafty Genes, based in South Yorkshire, specialises in handmade gifts. Their creations, made from wood and fabric, embrace a rustic, vintage, and retro aesthetic. The collection includes a wide variety of scrunchies with over 700 designs, other hair accessories, home decor, personalised gifts, and scented products!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.7

All reviews

(49)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personalised Wooden Reindeers

I recently purchased some personalised wooden reindeer Christmas Decoration. Absolutely beautiful, very pleased with these, and the extra mile with the lovely packaging was a complete surprise. Fantastic business, and I will definitely purchase from here again

26 November 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Oh this means so much to me! Thank you so much for this. It honestly means the world.

Rated 5 out of 5 stars

Excellent

Good selection of items available
Excellent quality & value for money
Very good ser service

21 October 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this review. I'm so pleased you love what I do. I truly value your custom x

Rated 5 out of 5 stars

Beautiful scrunchies

I’ve recently found crafty genes and had an order, the scrunchies are beautiful and such good quality, so much to choose from on the website and Jess is so helpful, I also had a scented pumpkin and it’s finished my autumn decorations off beautifully. Will definitely purchase from crafty genes again.

15 September 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for the review. I am so pleased you love what I have to offer. Look forward to seeing what you choose next x

Rated 5 out of 5 stars

Amazing items and good for your hair!

I have ordered from this small biz several times, from wooden roses, to scrunchies to head ties. All amazing items, so well made and come packaged beautifully. The scrunchies and head ties are so soft and don't hurt your hair! The owner jess is lovely and very helpful, customer service is spot on! I would highly recommend.

30 August 2025
Unprompted review
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Reply from Crafty Genes

Thank you so much for your feedback. I'm so pleased you love the items I create and so grateful for all your support x

Rated 5 out of 5 stars

Scrunchie heaven 😍

If you haven't visited Crafty Genes yet then you need to! Tons of beautiful well made scrunchies, self tie headbands and lots lots more. I'm very much a regular customer and have become just abit obsessed with her scrunchies. She listens to what her customers want and creates incredible things. Honestly check out her website because you won't be disappointed!

29 August 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this review. I love creating them all for your x

Rated 5 out of 5 stars

Best Scrunchies

I've got several of Jessica's hair scrunchies, and they are by far the best I've ever used. From gingerbread men to pink sprinkles, I've got a scrunchie for all moods. They keep their shape, no tangling, and no over-stretched elastic that stops working in the first week! Highly recommend.

12 August 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this review. I love creating the unique designs into scrunchies and glad you love them

Rated 5 out of 5 stars

Super fast delivery and lovely handmade hair products!

Super fast delivery, beautifully packaged, and lovely products! We especially loved the swim scrunchies!! Big and strong enough for even very thick long hair!

11 May 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Oh thank you so much for this. I'm so glad you love the swim scrunchie. They are one of my favourite items to make x

Rated 5 out of 5 stars

Great quality handmade product

Great quality handmade product.
Securely packaged.
What an absolute hidden gem. Highly recommend this seller.
I will definately check out their other products.
I love the little extra items in my package to.
Made my day!

11 August 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for your review. I'm so pleased you love it. You've made my day too x

Rated 5 out of 5 stars

Scrunchies are the best!

Ordered some standard scrunchies a while ago which have been for holding my long thick hair during work. When I saw the swim scrunchies, I had to have for holidays and they dont disappoint!

So easy to remove from hair after pool or sea or slides with 0 tangles.

Jess is lovely to deal with and provides fab customer service

16 May 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this review. I'm so pleased you love the swim scrunchies and find them easy to use. This means the world to me x

Rated 5 out of 5 stars

I'm a scrunchie addict thanks to this amazing small business

I never wore scrunchies before being tempted by some beautiful fabrics over at Crafty Genes. I now have quite the collection and wear one most days! I also have a growing collection of Jessica's new self tie headbands which are so comfortable to wear and keep my hair out of my face. Jess also has a great range of pyrography gifts and I have some personalised wooden scrunchie holders that I absolutely love!
Everything I've ordered has been amazing quality and I'd highly recommend Crafty Genes (they're one of my favourite small businesses!) 🩷

11 July 2025
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this Aimee! I'm so glad you love what I created and you are a convert!

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