Crafty Genes Reviews 

49
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautifully handmade products, highlighting the excellent quality and thoughtful craftsmanship across a wide range of items. Many appreciate the scrunchies for their comfortable fit, durability, and ability to hold hair without damage, along with the variety of unique fabric choices. Reviewers frequently commend the exceptional service, noting the quick delivery and the care taken with packaging each order. People also highlight the company's responsiveness to customer desires and the overall ease of the ordering process. This consistent satisfaction leads many consumers to become returning customers, eager to explore the diverse and well-made offerings.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and handmade nature... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as beautifully made and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting extremely... See more

Order

Clients share positive opinions on their orders, with many expressing delight and satisfaction with their... See more

Service

Customers consistently report exceptional and amazing service, often highlighting its efficiency and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crafty Genes is a fantastic small business, run by an amazing lady who makes such beautiful items, my favourites of course are her self tie headbands, which aren't tight and fit any head size, and, he... See more

Company replied

Rated 5 out of 5 stars

If you haven't visited Crafty Genes yet then you need to! Tons of beautiful well made scrunchies, self tie headbands and lots lots more. I'm very much a regular customer and have become just abit obse... See more

Company replied

Rated 5 out of 5 stars

Beautiful handmade hair accessories and more. I've bought predominantly scrunchies and self tie headbands. The fabric patterns are lovely and such good quality, as well as value for money. I have a... See more

Company replied

Rated 5 out of 5 stars

Crafty Genes is amazing! Jess service is excellent, she put so much care and attention to each order. I have a few of her items already, mega scrunchies and swimming scrunchies are my favourite. They’... See more

Company replied


Company details

  1. Gift Shop
  2. Fashion Accessories Store

Written by the company

Crafty Genes, based in South Yorkshire, specialises in handmade gifts. Their creations, made from wood and fabric, embrace a rustic, vintage, and retro aesthetic. The collection includes a wide variety of scrunchies with over 700 designs, other hair accessories, home decor, personalised gifts, and scented products!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(49)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair Tie

Immediate email about my order and updates throughout meant I knew exactly what was happening, as always.
Web site is easy to navigate.
Love the quality of the hair tie that I bought, it's really beautiful. Great packaging to keep it safe and prompt delivery.
Thanks Jessica, love your hair accessories they make me feel good when I wear them.

8 July 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you so much June for your review. I am so glad you are happy with your purchase.

Rated 5 out of 5 stars

Another fab order.

I've just received another order from Crafty Genes and I am over the moon with it. I bought a lovely gift for my friend and some more pumpkins for my own collection. Thank you again Jessica. Very happy.

22 June 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for this. This means so much to me. I hope your friend enjoys her gift x

Rated 5 out of 5 stars

Always exceptional service

Always exceptional service. I'm a return customer as I keep seeing things I like and want! Efficient service from start to finish and it's hard not to keep going back for more as everything is so beautiful and unique.

18 June 2026
Crafty Genes logo

Reply from Crafty Genes

I really do appreciate your customer and your love for what I do. Thank you so much

Rated 5 out of 5 stars

Self tie headbands and scrunchies

Crafty Genes is a fantastic small business, run by an amazing lady who makes such beautiful items, my favourites of course are her self tie headbands, which aren't tight and fit any head size, and, her fabulous scrunchies, three sizes. So many different fabric choices in both of these, all lovingly hand made. Thank you Jessica you're amazing xx

17 June 2026
Crafty Genes logo

Reply from Crafty Genes

I really appreciate you taking the time to leave this review. I hope you enjoy wearing your new headbands.

Rated 5 out of 5 stars

Excellent products

Excellent products, super quick delivery. Amazing service and packaged wonderfully.

7 June 2026
Crafty Genes logo

Reply from Crafty Genes

I'm so glad you were happy with the service and thank you so much for the review x

Rated 5 out of 5 stars

The best scrunchies and the best service!

Crafty Genes is amazing! Jess service is excellent, she put so much care and attention to each order. I have a few of her items already, mega scrunchies and swimming scrunchies are my favourite. They’re super gentle with my hair, but super strong to hold my curly hair. The silk mega scrunchie keeps my hair in the right place when I go to bed, so I keep my curls for more days. The swimming scrunchies are beautiful colours, and excellent material, it doesn’t break my hair but keep all tidy when swimming. 100% recommended!

1 May 2026
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Oh thank you Maria. This means so much to me. I am so glad you live wearing them

Rated 5 out of 5 stars

As always great quality

As always great quality. This is not my first time. Quick delivery and beautifully packed. Highly recommend to anyone.

3 May 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you for taking the time to leave this review. I really hope you enjoy the products you purchased

Rated 5 out of 5 stars

Amazing small business with amazing…

Amazing small business with amazing products beautifully made…. Great products for everyone and website easy to use, smooth ordering and fast delivery! Highly recommended…

9 May 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for purchasing from me once again. It really means so much to me.

Rated 5 out of 5 stars

Beautiful Scrunchies

I have had a couple of orders from Crafty Genes and each one I have been so pleased with. The scrunchies I ordered are amazing quality, the fabrics were beautiful and they are so much nicer to wear than elastics. I also had a fabric heart which looks so pretty in my daughters room and very well made. For anyone looking for high quality scrunchies I would highly recommend Crafty Genes.

27 April 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you so much. I'm so pleased with how much you love the scrunchies.

Rated 5 out of 5 stars

I've had a few orders from Crafty Genes…

I've had a few orders from Crafty Genes and I'm always tempted by the lovely new fabrics! Such an amazing choice and everything is beautifully hand made! Very quick delivery ! My next order is already on the way!

12 April 2026
Crafty Genes logo

Reply from Crafty Genes

Oh thank you so much for this. I can't wait for you to receive your next order x

Rated 5 out of 5 stars

Jess always gives a fantabulous

Jess always gives a fantabulous, personal service. I'm very new to Crafty Genes, but have already made a number of orders!! Highly recommend 👌🏻 xxx

3 May 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you so much Ilise for this. I'm so glad you love what I do. Means so much x

Rated 5 out of 5 stars

As always a great service & products…

As always a great service & products from Jessica. Recently I’ve ordered a beautiful handmade bird with a fabulous thank you poem as well as 2 mega scrunchies, one which was made at my request, much appreciated!

12 April 2026
Crafty Genes logo

Reply from Crafty Genes

Happy to be of service to you and create what you needed. Thank you so much for your support

Rated 5 out of 5 stars

I bought a light up wreath

I bought a light up wreath, it was blue white and silver and it's on my wall in the kitchen. It looks lovely even in the dark when it's lit up.

19 April 2026
Crafty Genes logo

Reply from Crafty Genes

Oh I love that. Thank you so much for choosing to purchase from me

Rated 5 out of 5 stars

Another amazing delivery from Crafty…

Another amazing delivery from Crafty genes, I certainly would not shop anywhere else for my scrunchies the are great quality as well as great value. The choice you have to choose from is just pure brilliant

17 March 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you for choosing my business for your scrunchies. I love to make them knowing you are adding that gentle care to your hair x

Rated 5 out of 5 stars

Amazing lady

Amazing lady, so helpful, very speedy delivery, packed perfectly

4 March 2026
Crafty Genes logo

Reply from Crafty Genes

Thank you ever so much for this. I hope the items are loved

Rated 5 out of 5 stars

Great quality product

Great quality product. Dispatched quickly. Excellent for gifts

17 January 2026
Unprompted review
Crafty Genes logo

Reply from Crafty Genes

Thank you so much for taking time to leave the review. I'm so pleased you are happy with the product. Means the world to my small business x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look