I order a video for my grandchildren. I wasn’t very impressed with the one for my granddaughter and reached out to them about it. The response I received was fantastic. They made me a new version of t... See more
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The visuals are stunning! The CGI is so richly detailed, and beautifully rendered, that it looks like much more than 480p. An Extreme Close Up of your child's face is my recommendation to anyone consi... See more
Company replied
The movies were a big hit! Definitely got Pop Pop points on this project. Customer service is excellent and the songs and coloring pages were a hit also. The stories are wholesome and family values ar... See more
Company replied
It was a great movie that I think she will love ! Just one suggestion....to make the appearance of the child this is for earlier and a little more frequent in the story line ! I'm sure she will love... See more
Company replied
4.6
Excellent
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Craftstory
Hi Dioris,
Knowing your son is that happy with his movie is wonderful to hear. Thank you for sharing his reaction. I hope you enjoy many more lovely viewings together.
Sarah
The quality was exceptional
The quality is exceptional and the delivery time was excellent.
15 October 2026
Unprompted review
Reply from Craftstory
Hi Virginia,
Thank you for your kind words. I'm delighted you were so pleased with the quality and delivery. Your feedback means a lot to our little team.
Sarah
Loved the colours and movementAmber
Loved the colours and movement. Amber hadn’t seen it yet but will do this weekend. Thank you!
15 October 2026
Unprompted review
Reply from Craftstory
Hi Louise,
Thank you! I'm so pleased you loved the colours and animation. I hope Amber has a wonderful time discovering her adventure, and that you enjoy watching it together.
Sarah
A magical story featuring my little boy!
Our experience with CraftStory was amazing! Seeing my boy as the main character in his very own movie was so special and heartwarming! The personalization made the story feel so unique, and it was such a sweet way to bring his little face to life in a magical adventure. The quality was wonderful, and it made such a memorable keepsake for our family. I would definitely recommend CraftStory to other parents looking for something meaningful, creative, and truly special for their little ones!🥹✨
15 October 2026
Unprompted review
Reply from Craftstory
Hi Sabine,
Your lovely words mean so much to me. Knowing that seeing your little boy in his own adventure felt so special, and that the movie has become a keepsake for your family, is wonderful to hear. Thank you for trusting us with that memory and for recommending CraftStory to other parents.
Sarah
Reply from Craftstory
Hi Deana,
Those little expressions can make the whole moment! I'm so happy seeing his face in the story delighted you. Thank you for sharing that with us.
Sarah
Accidentally bought two wrong ones due…
Accidentally bought two wrong ones due to difficult website
16 October 2026
Unprompted review
Reply from Craftstory
Hi Anne,
I'm sorry the website was confusing and you ended up buying two movies you didn't intend to choose. Please contact us at hello@craftstory.co with your order number so we can review the unwanted selections with you. Thank you for bringing this to my attention.
Sarah
Amazing Video!
The video is super nice and professionally done. It is worth the price.
14 October 2026
Unprompted review
Reply from Craftstory
Hi Eleanor,
Thank you for your lovely feedback. I'm delighted you were pleased with the finished movie and felt it was worth the price. It means a lot that you took the time to recommend it.
Sarah
This is so sweet Auggie will love it 😍
This is so sweet Auggie will love it 😍
14 October 2026
Unprompted review
Reply from Craftstory
Hi Carlene,
Thank you! I'm so glad you found it sweet. I hope Auggie has a wonderful time seeing the adventure, and that you get to enjoy that first viewing together.
Sarah
This was awesome!!!
This was awesome!!!! I got two movies for my granddaughter for Christmas but I’m so excited I don’t know if I can wait!!!!
14 October 2026
Unprompted review
Reply from Craftstory
Hi Rita,
Your excitement made me smile! Two adventures tucked away for Christmas sounds like such a thoughtful surprise. I hope sharing them with your granddaughter becomes a lovely memory, whether you manage to wait or give her an early peek!
Sarah
Reply from Craftstory
Hi Bruce,
I'm so glad you were pleased with Ruby's likeness! Recognising that familiar face in the adventure is such a special part of the experience. Thank you for your kind review.
Sarah
Reply from Craftstory
Hi Gerry,
I'm delighted your great-grandson loves his movie! Thank you for letting us know. I hope it brings you both plenty of happy moments together.
Sarah
What a fun thing to do with your child…
What a fun thing to do with your child or grandchild. I cannot wait to show it to my granddaughter. It turned out beautifully a few kinks the first time, but it was fixed immediately. Great customer service highly recommend
10 October 2026
Unprompted review
Reply from Craftstory
Hi John,
Thank you for your lovely recommendation. I'm glad the initial issues were sorted out quickly and that you're happy with how the movie turned out. I hope your granddaughter's first viewing is a wonderful moment for you both.
Sarah
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