CPS Homes Reviews 

1,341
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly during house viewings and property searches. Many people genuinely appreciate the extremely smooth, transparent, and efficient process when dealing with ongoing rentals, student housing, and contract renewals. However, some reviewers were not happy with the communication, mentioning delayed email replies or a complete lack of response to their urgent inquiries. Other consumers felt that certain maintenance issues and administrative problems were handled poorly, leaving them deeply frustrated with the customer support received throughout the duration of their tenancy.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with reliable property... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found the team friendly,... See more

User experience

Clients share positive opinions on user experience, highlighting how reviewers found the process very easy... See more

Response time

Consumers find response time to be ambiguous, as some reviewers praise the prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am with CPS in third year now, dealing with them i find very easy and reliable. They let and manage my house and their service is excellant. I dealt with Charlotte, Velislava and other staff and nev... See more

Rated 5 out of 5 stars

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... See more

Rated 5 out of 5 stars

CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we h... See more

Rated 5 out of 5 stars

I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the inte... See more


Company details

  1. Real Estate Agents

Written by the company

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,341)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CPS professional work

Three years now, every year Rhys find me wonderful trouble free tenants. They did all the referencing work, tenancy agreement, guarantor arrangement. 5 Stars experience. Always prompt and helpful.

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful; friendly, cooperative and honest. The fella taking us about (I think Jack was his name) really sold us our next property Would use again!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Amber at CPS was fantastic and made our…

Amber at CPS was fantastic and made our experience so smooth. She found a range of properties that met our criteria, then she took us on a tour of our favourite. The process from finding and viewing the house to signing took no more than an hour due to Ambers efficiency and help, we really appreciated her time and friendliness.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

As a private HMO landlord in Cardiff

As a private HMO landlord in Cardiff, I have been using CPS homes for the past 6 years to secure and process my Occupation Contracts each year.
They are extremely professional and I have always been very impressed and felt reassured using them. The entire process each year which includes setting up the deposit scheme registration and Occupation contract, has been exceptional.
Rhys , Rhiannon and Angharad have ensured this entire process runs seamlessly for me each year.
I would never consider using another company to assist me with this process each year and I look forward to working with them going forward.
S. Conner

22 October 2026
Unprompted review
Rated 5 out of 5 stars

We Love Adam!

Really great friendly staff, good service and Adam who took us through the properties was absolutely fantastic, so incredibly friendly and helpful!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

If i could give Jenna six stars i…

If i could give Jenna six stars i would! She was so lovely, informative and never made us feel silly about any questions. She was so enthusiastic about us finding a house and helped us find our second year home!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience securing our…

We had a great experience securing our student house with CPS. Ava was absolutely amazing from start to finish. She narrowed down suitable houses to fit our criteria and gave a thorough and honest description of each property. We then went to view the properties that suited and were happy to sign for one. Ava made the whole process smooth and simple! Would definitely recommend!

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Lettings Agent Delivering Consistent Results

Rhys initially secured tenants for our HMO in record time, making the entire process seamless, and has since continued to achieve excellent results across a number of properties within our portfolio.
His communication has been excellent throughout, keeping us informed every step of the way and handling everything professionally and efficiently.
Rhys is knowledgeable, proactive, and genuinely committed to achieving the best outcome for his clients. His ability to attract suitable tenants quickly and maintain momentum across multiple properties has been invaluable.
Thanks again, Rhys, for all your hard work and continued support.

21 October 2026
Unprompted review

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