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CPAP Victoria Reviews 3,312

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease and efficiency of the ordering process, highlighting the seamless online experience and prompt delivery of products. Many consumers appreciate the excellent pricing, often noting that the company offers competitive rates and good value, especially during sales. The wide range of available products and accessories is also a significant positive, with people finding exactly what they need. However, some customers also noted issues with delivery, specifically mentioning problems with the chosen carrier and items being incorrectly delivered or delayed. A few other people also felt that there were occasional discrepancies between ordered items and what was received, such as incorrect sizes or missing components.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the wide range of products available,... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the website easy to... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Price

People report positive experiences with price. Many customers found the prices to be very good, reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more

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Rated 5 out of 5 stars

Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great com... See more

Rated 5 out of 5 stars

Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more

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Rated 5 out of 5 stars

I almost feel embarrassed in being asked to review this company especially because I live interstate. But I get asked to review purchases that I make and good or bad I always give my honest opinio... See more

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Rated 5 out of 5 stars

Easy and efficient to order via website and products delivered fast and at reasonable prices. Have a good range of CPAP products & accessories and most brands are catered for.

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Rated 5 out of 5 stars

Took advantage of the black friday sale and purchased a new CPAP mask. Process was easy and goods arrived promptly. I've never been disappointed by CPAP Victoria. Good job and thanks.

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Rated 5 out of 5 stars

CPAP in Bendigo were amazing how they helped when my husband was seriously ill in ICU in Melbourne. They were able to get the part for his CPAP machine which I was unable to get anywhere in Melbourne.... See more

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Rated 5 out of 5 stars

The website is easy to use. The prices are as good as the sale prices on comparable websites. The people in the office are always kind and sympathetic. I like that they allow you to buy sub-components... See more

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Rated 5 out of 5 stars

I found the customer service was exemplary throughout my recent transaction. One of my items was not in stock and the communication was fabulous. I was contacted, provided options and kept informed of... See more

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Rated 5 out of 5 stars

The original cpap machine I choose was out of stock but was given a call and given the option to get one that was very similar to the one I had chosen and have it delivered within a few days or wait... See more

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Rated 5 out of 5 stars

I had a great experience with CPAP Victoria when I went to purchase an AirMini for travel purposes. Everyone was so helpful when I had trouble with the fitting of my mask and even though it was necess... See more

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Rated 5 out of 5 stars

Very good price, arrived a lot sooner than expected. Have only been using CPAP machine for a short while, but already noticing vast improvement in my health.

Rated 5 out of 5 stars

My son spent years with sleep deprivation and finally was diagnosed with sleep apnea. Despite, many trials with CPAP masks and mouth splints, he found he was unable to tolerate them. This was until... See more

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Rated 5 out of 5 stars

Prompt service was good. The deal could of been better, as a competitor had a slightly better deal but as a CPAP Vic customer already, is why l stayed with them.

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Rated 5 out of 5 stars

Simple, user-friendly process which delivered efficiently and effectively. Ordered the machine online in the morning and picked it up fully set up at lunchtime.

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Rated 5 out of 5 stars

Always patient and great, everyone took the time to answer any questions I had. It really helped the process getting a cpap machine.

Rated 1 out of 5 stars

the carrier you used for delivery was awful. Australia Post contractors are terrible. i was sent a text at 930 am to ask if i was okay to have item left, and then delivery driver did not ring bell, no... See more

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Rated 5 out of 5 stars

Excellent customer service, the website was easy to use. CPAP attachments have very good pricing and excellent pricing for bundles. My Orders arrived fast and in excellent condition with timely update... See more

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Rated 5 out of 5 stars

Received what I ordered with minimal fuss in good condition and fast as postage would allow. They did what one would expect a business to do. Will use them again.

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Rated 5 out of 5 stars

I had an issue with my order and they addressed it promptly and courteously which, sadly, makes them quite a standout these days.

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Rated 5 out of 5 stars

I needed new parts for my mask, and was able to get them via the CPAP Victoria website easily - easy to find the particular parts and model by searching, and after ordering they arrived promptly, so I... See more

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Rated 5 out of 5 stars

After buying a Resmed AirMini package in a sale, CPAP Victoria went the extra mile to ensure my new machine was correctly set up for me and their communication with me while I was overseas was excelle... See more

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Rated 5 out of 5 stars

Found exactly what I needed and fast delivery Also rang and they explained why it didn’t fit at first Thank you kindly

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Rated 5 out of 5 stars

Wiley away from home on vacation, my cpap mask failed. Local shop, NSW, wanted $90 for one mask. Shopped online at CPAP Vic. $69 for 3 pack. If items are that dear everywhere I'll give the machine up... See more

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Rated 5 out of 5 stars

It was the usual seamless experience. Price was good, ordering was easy, stuff turned up as advised.

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Rated 1 out of 5 stars

Delivered someone else’s order in my envelope so I received the wrong items. Someone else has my items and my details. Now I need to waste time following it up to get the correct items delivered.

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Rated 5 out of 5 stars

Detailed description of product , cheaper than i could buy in my local cpap store, free postage and fast delivery.

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Rated 5 out of 5 stars

Very good and fast service I’m very happy with product and price Definitely I’m looking forward for more purchases

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Rated 5 out of 5 stars

Easy to order. Goods were as described and delivered in a timely manner. Was very surprised to receive some bonus gifts at no charge.

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Rated 5 out of 5 stars

I am very happy with the quality and functionality of the ResMed AirMini. Am also happy with the Black Friday bundle - all very useful.

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Rated 2 out of 5 stars

Rang to check how to order filters, and was told I could order them online and they gave me the order number. When I mentioned they didn’t have a frame around them, I was told the unframed filters wer... See more

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Rated 5 out of 5 stars

Fast delivery of products. Products packed well for mailing. Excellent products at a very affordable price. Thank you.

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Rated 1 out of 5 stars

My recent order placed on 20 January. At the time of purchase, your website stated that the item would be available for next‑day pickup from the 3030 store. Based on that information, I went ahead... See more

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Rated 5 out of 5 stars

Easy to re-order my mask and other accessories. Easy to pick up from Cpap Victoria building.

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Rated 5 out of 5 stars

Great service fantastic time posting and receiving time, thank you. Will definitely buy from you again.

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Rated 5 out of 5 stars

Had been buying Cpap accessories from CPAP Victoria. Good value and quality, happy with the purchase.

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Rated 5 out of 5 stars

Very speedy delivery of some important spare parts. As always, excellent service, thanks. Jan

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Rated 5 out of 5 stars

I made a mistake with my order and there response was straight away. They helped me change my order and nothing was a problem. All good Great service. Cheer's Chris.

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Rated 1 out of 5 stars

CRAP CPAP ! CRAP CPAP !! Bought RES MED AIRSENSE 11 from CPAP Europa and it is awful. Returned it twice under warranty (at my expense) to no avail. Cannot get my money back or a replacement machine... See more

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Rated 5 out of 5 stars

Went out of their way to contact me about particulars and gave me a freebie. Excellent and Attentive service

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Rated 5 out of 5 stars

So easy to use the website and finalize purchase. Package arrived within a week - fantastic - and it was well packaged. Communication re delivery was excellent. Always a pleasure dealing with CPAP V... See more

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Rated 1 out of 5 stars

Ordered a new nasal pillow mask with large pillows. Took forever to arrive and when it turned up with not 1 large pillow. A medium, a small and an extra small pillow.

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Rated 5 out of 5 stars

Easy to find what is was looking for at a reasonable price with quick delivery

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Rated 5 out of 5 stars

Wide range of products at good prices. Good customer service and communication about my order.

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Rated 5 out of 5 stars

Prices are much cheaper than other shops, for the same product. A good range of products. Delivery was about a week which is good. Web site easy to navigate. Will use again

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Rated 5 out of 5 stars

Ordered replacement masks and they arrived within two days which was great.

Rated 5 out of 5 stars

The ordering process was simple. The item arrived in the time frame supplied and was as described. Thank you

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Rated 5 out of 5 stars

The service online was amazing and there was a quick turnaround in sending my items.

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Rated 1 out of 5 stars

Ordered 2 packs of masks. Charged for 2 pack of masks. Only received 1 pack of masks. Send the issue to CPAP Victoria but no response. Guess I am just out of pocket!

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Rated 5 out of 5 stars

I have not yet received my goods but in saying that it was extremely easy for me to place my order . Thankyou

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Rated 5 out of 5 stars

The items arrived in good time, well packaged and were very competitively priced.

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Rated 1 out of 5 stars

Person was Rude over the phone, Took too long for product to arrive, if I didn't complain I would still be waiting. Would not tell me if there were any cushions at Shepparton shop, was told I had to... See more

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Rated 5 out of 5 stars

Item well presented / packed. Received goods well before expected arrival. Aus Post communications clear and correct.

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Rated 5 out of 5 stars

I received my products all in very good condition and delivered in a reasonable time

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Rated 1 out of 5 stars

Bought the Chin Strap and the Nostril expanders. The chinstrap did not achieve desired result, make of product does not keep mouth shut and comes off very easily, the Nostril expanders are super un... See more

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Rated 5 out of 5 stars

Excellent service and a great price. Well packaged as well, and shipping information too! All in all, a very satisfying experience.

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Rated 1 out of 5 stars

I had confirmed email to alter the size from large to medium but I received large which I cannot use

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

Mask Trial & Follow Up

I wanted to trial a couple of masks & rang to book an appointment at the Bentleigh location. The person on the phone booked the wrong time, but the staff at Bentleigh were able to assist despite me missing the appointment. They were very customer service focused & whilst I didn't buy a new mask directly from the Bentleigh store I purchased one from CPAP Victoria online.

18 February 2026
Rated 5 out of 5 stars

CPAP Power Cord Purchase

I struggled to find an Australian power cord for my CPAP machine and they made getting one easy and inexpensive. I was thrilled!! I did a click and collect and they were so polite and helpful. 5 stars!

14 March 2026
Rated 5 out of 5 stars

Great service and prices

Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great compared with other CPAP suppliers in the area. Top marks!

13 March 2026
Rated 5 out of 5 stars

Smooth sailing

I recently purchased a new replacement CPAP machine online and the process was easy and quick. As I had brought my previous machine through CPAP Victoria they had my therapy details on file which made the setup easier although I did need to drop in to my local centre for some fine tuning the staff were excellent and this only took a few minutes.

13 March 2026
Rated 1 out of 5 stars

Avoid Aust Post carriers

the carrier you used for delivery was awful. Australia Post contractors are terrible. i was sent a text at 930 am to ask if i was okay to have item left, and then delivery driver did not ring bell, nor knock and left a card to say i was not at home, so took item to a post office. Would have been easier and less hassle to drive to a store location and pick it up myself.

10 March 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your delivery experience, I completely understand how frustrating and inconvenient this would have been.

While we do our very best to dispatch orders promptly, once parcels are handed over to Australia Post, there is unfortunately a limited amount of control we have over how deliveries are handled. That said, your experience is certainly not what anyone would expect, especially after confirming it was okay for the item to be left.

It may be helpful to provide this feedback directly to Australia Post, as it allows them to address the issue with the delivery driver and improve their service.

We truly apologise for the inconvenience this has caused and appreciate you bringing it to our attention.

Warm regards,
The CPAP Victoria Team

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