Coving Direct Reviews 555

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Bought 2 lengths. Excellent finish indistinguishable from plaster. Was a little worried recommended sealant/adhesive wouldnt keep the coving in place ( I had no other way of securing it) but it held... See more

Rated 5 out of 5 stars

Just received my ceiling roses from Coving Direct today, and they are stunning! Way better than anything you can buy in the main DIY stores, and they arrived well packaged and in breakneck speed (just... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer care! They replied to my question within just two hours (at 10pm!) and David was extremely helpful throughout the whole process. I had checked the reviews before placing my or... See more

Rated 5 out of 5 stars

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good busi... See more

Company details

  1. Interior Designer

Information provided by various external sources

We are a supplier of high quality design led interior mouldings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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Rated 3 out of 5 stars

Irish firm shipping from Ireland

Irish firm with products shipping from Ireland - even though there is ‘UK’ in the title and a UK domain. Bare this in mind if you need to return something as the costs are high and with potential fees and taxes on top. Otherwise a good firm with a great range of products and good customer service and comms, all good if you don’t need to return anything.

14 February 2024
Unprompted review
Coving Direct logo

Reply from Coving Direct

Hello Alex, thank you very much for your review. I would however like to correct a couple of the points you have made. Www.covingdirect.co.uk is NOT an Irish firm. It is the trading name of Davek Decor Ltd which is a UK registered company (VAT No. GB412789679). This is an important fact as it means customers do not pay any extra duties or VAT “on the doorstep” when they receive delivery. Something they would have to do if it was not a UK company.
Yes, orders are indeed shipped from Ireland, but I think you will find that a lot of things ordered online nowadays do not originate in the UK (or Ireland for that matter).
Finally, yes returns are always a pain for customers and so I do everything possible to try and avoid a situation where customers need to return items to me as there are costs involved. Before I dispatch an order every customer receives an email from myself asking them to double check everything ordered is correct and whoever is installing the items is happy with the products ordered. I will always choose to cancel an order rather than send it out to a customer who is unsure.
Returns cost more not because of taxes (there are no taxes/duties to be paid) but because of made up “import/export” fees courier companies charge for shipping goods out of the UK nowadays.
Regards,
David.

Rated 5 out of 5 stars

The items were delivered promptly

The items were delivered promptly, customer service was second to none. And install the curtain tracks was quick and easy. I had them installed the very next day now my rooms are nice and cosy, with three thermal curtains to each window.

18 January 2024
Rated 5 out of 5 stars

Great service

Great service, ordered during Christmas period when everything was shut down was able to get a response around timeframe very easily. The product itself is excellent and good value for money!

9 January 2024
Rated 5 out of 5 stars

I needed to email this company to…

I needed to email this company to change the delivery address and the owner only rang me to assure that this was no problem…how kind!
Received the goods and I’m over the moon with them!!
Fantastic job!!

18 December 2023
Rated 5 out of 5 stars

Good product, excellent service

Good product, excellent service.
I accidentally ordered my coving light panels to wrong address and emailed tye company instantly after purchase. They replied quickly despite late hour and fixed the address to correct one. Items delivered with no issues. Looks good fixed to walls. Primed, so easy to paint nicely
10/10

26 November 2023

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