Cover My Reviews 

23,735
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,871 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive and affordable pricing, often finding it significantly cheaper than other options or renewal quotes. The staff are frequently highlighted for their helpfulness, professionalism, and clear communication, contributing to a seamless customer service experience. Conversely, some customers expressed dissatisfaction with service limitations, such as restrictions on onward travel or towing distances. Others noted issues with auto-renewal, where policies were renewed without prior notification or an easy option to disable this feature, alongside reports of unhelpful or unprofessional call center interactions.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the professional, friendly, and... See more

Price

Customers generally express satisfaction with the pricing, often finding it to be the cheapest or very... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising their professionalism,... See more

Subscription

Users describe ambiguous interactions with subscription renewals, with many expressing frustration over... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more

Rated 4 out of 5 stars

Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more

Rated 4 out of 5 stars

The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more

Rated 5 out of 5 stars

Wasn't great , broke down, clutch, had onwards travel but only offered recovery 26 mile radius, read policy said take me to local garage ,if repairs couldn't be done then onwards travel comes into eff... See more


Company details

  1. Insurance Broker
  2. Gadget Insurance Company
  3. Home Insurance Agency
  4. Pet Insurance Company
  5. Travel Insurance Company

Written by the company

We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance


Contact info

4.2

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(23,735)

2,685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to do

Easy to do, quick and simple instructions. Basic breakdown cover at a competitive price. Hopefully we not have to use, but gives peace of mind that it's there.

13 July 2026
Rated 1 out of 5 stars

No clear option to opt out of auto-renewal

I had the breakdown cover for one year and fortunately never needed to use the service.

However, after one year, the policy was automatically renewed and the payment was taken without me actively renewing it. Their website does not provide an option to opt out of auto-renewal.

I contacted them by phone and also submitted a cancellation request through their website. However, after 5 days, the policy is still active and I have not received any refund or confirmation of cancellation.

I understand cancellations may take some time to process, but the lack of a clear opt-out option and the delay in handling my request have been frustrating.

16 July 2026
Rated 5 out of 5 stars

Helpful and Friendly

The renewal team at CoverMy were helpful, efficient and friendly. I got all of our vehicles covered, at a very reasonable price. We have used them for several years and only ever had an issue once, on the hottest day of the year recently, where they couldn't get a recovery vehicle out to us for 8 hours (which was not great for my engineer!) The young lady I spoke to at renewal (her name escapes me - Chloe maybe?) was ever so kind and included our brand new van for the last 14 days of our expiring cover for no extra charge.

29 June 2026
Rated 1 out of 5 stars

Was left stranded never showed up…

Was left stranded never showed up waited three hrs tone told can’t get anyone to attend 3 mile walk home eventually turned up the next afternoon would never use you again very poor service,

12 July 2026
Rated 5 out of 5 stars

Easy to set up

It was easy to buy breakdown cover for my new (used) vehicle and took very little time to set up. The price is good, especially as there is no excess payable.

18 July 2026

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