The customer service person (Shannon) was quick, efficient, and did not ask too many questions. The premium and excess were competitively priced and covered my trekking up to 18,500 feet in Tibet. The... See more
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Review summary
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Reviews shaping this summary
Excellent and simple service where you see exactly what you are covered for. The website is easy and intuitive and the price is very good. The website actually glitched while I was processing my order... See more
Company replied
Even easier to get cover than last year. Renewal was about 8% more than last year and I thought this was acceptable as my wife and I are another year older! The medical questionnaire was much simple... See more
Company replied
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amend... See more
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Company details
Written by the company
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Written by the company
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Contact info
1-13 Wellington Road North, SK4 1AF, Stockport, United Kingdom
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of taking out a policy with us to be easy and that your policy was affordable.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Will Time will tell…have a better idea of the company…
Will have a better idea of the company if and when I need to make a claim but the application process was very easy and the price was cheaper than many.
12 May 2026
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the application process for our policies to be easy, and the price was lower than that of other providers you looked at.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good afternoon Mr Goodchild,
Thank you for taking the time to leave your feedback for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of taking out a policy with us to be very straightforward and hassle-free.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good afternoon Max,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be efficient and that it was reasonably priced.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Agreed to cover my 81 year old husband
Agreed to cover my 81 year old husband, easy to use and very happy with service and price.
13 May 2026
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that your managed to obtain coverage for your husband, that the process was easy, and that you are happy with the service and price.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
I have realized that my hearing is very…
I have realized that my hearing is very bad!
Both contacts I had were very kind and patient.
Repeating Questions numerous times till I understood. Patience is a virtue!
At the end of my struggle all was done and I had a cheery Goodbye which made me feel better.
11 May 2026
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that the agents you spoke to were kind and patient and provided you with a cheery goodbye.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Competitive prices
Just booked my travel insurance and the site was easy and straightforward to use. Very competitive prices.
9 May 2026
Reply from Covered2Go Travel Insurance
Good afternoon Ms Clarke,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy on our website easy and that our prices are competitive.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Excellent Service
The operative that I dealt with was very knowledgeable and made the experience very easy.
8 May 2026
Reply from Covered2Go Travel Insurance
Good afternoon Mr Ranger,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the operative that you spoke to to be knowledgeable and that they made the experience of purchasing a policy with us very easy.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Excellent company
Excellent company which offers good cover at á reasonable price and a very efficient service .
20 April 2026
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you find our company to be excellent and that we offer good cover at reasonable prices with efficient service.
Thank you for choosing Covered2Go for your travel insurance needs.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good afternoon Ms Mitchell,
Thank you for taking the time the leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be knowledgeable and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best Wishes,
Gracie
Easy to get a quote.
Easy to get a quote but would be far better if you could do the medical declaration at the same time.
28 April 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Mccurdie,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of getting a quotation to be easy.
We can confirm that we will soon be integrating medical screening into our online journey to make the process even clearer and more convenient.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Great business insurance
Very few companies provide simple 'manual work' travel insurance. Covered 2 go is the exception!
1 May 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Woollard,
Thank you for taking the time to leave a review for Coevred2Go on Trustpilot.
We are delighted to learn that you found the business and manual work coverage that you required.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Great service, good prices
Always so helpful and polite and easy to get my travel insurance
29 April 2026
Reply from Covered2Go Travel Insurance
Good morning Ms Ryan,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be helpful and polite. We are also happy that you found the process of purchasing one of our policies to be easy.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Consisitent good value travel insurance
Have used Covered2Go for over 10 years and yet again, an excellent service and good value for money travel insurance. Really helpful in clearing medical questions.
28 April 2026
Reply from Covered2Go Travel Insurance
Good morning, Mr Molyneux,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you are a returning customer and find our services to be excellent, our policies to be good value for money, and our medical screening team to be really helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Dreadful policy renewal process
Their policy renewal process was a right shambles. Their email mixed up the terms policy number and certificate number which was very confusing, and the links they gave were unable to retrieve the renewal quote. Having eventually managed to access the renewal quote by a different route, I updated my address, but when the policy documents arrived the address was not updated. Very disorganised.
27 April 2026
Unprompted review
Reply from Covered2Go Travel Insurance
Good morning Rob,
Thank you for taking the time to leave your feedback for Covered2Go on Trustpilot.
We are sorry to learn that your renewal experience did not meet your expectations.
Within our renewal emails, it provides the quotation reference number for your renewal, along with your previous Annual policy details and the premium you paid for this. We are sorry that you found this to be confusing, and we will look into what we can do to make our renewal emails clearer.
We understand from your feedback that you experienced difficulties with accessing your renewal quotation at first, and that despite updating your address, the policy documentation did not reflect the changes made, we are very sorry to learn that this occurred. If you experience any further technical issues or still need your address to be updated on your policy, please feel free to email us at enquiries@covered2go.co.uk with your policy number and full name. Alternatively, you can call us on 0333 400 7745 for further assistance.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
Excellent service
Excellent service with insurance at a good price and very helpful staff who actually reply quickly to emails
24 April 2026
Reply from Covered2Go Travel Insurance
Good morning Ms Davies,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the service provided to be excellent and that our staff were very helpful and replied quickly to your queries via email.
Thank you for choosing Covered2Go for your travel insurance needs.
Best wishes,
Gracie
Good level of cover, competitive price
Good level of cover, competitive price. Very confusing that the medical screening is charged separately to the insurance itself and it wasn't explained clearly how or why this had to be done.
19 April 2026
Reply from Covered2Go Travel Insurance
Good morning Ms Richardson,
Thank you for taking the time to leave your feedback for Covered2Go on Trustpilot.
We are delighted to learn that you found our policies to be competitive in price and offer good levels of cover.
We are sorry to learn that you found the process of completing the Medical Screening separately and paying the premium separately to be confusing. We can confirm that will soon be integrating medical screening into our online journey to make the process even clearer and more convenient.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
2 policies needed if you have a medical condition
If you have pre-existing medical conditions, you have to complete a medical screening, which is standard for travel insurance. In this instance, it's a completely separate company, policy, website and login so you have to buy both the travel insurance policy (for everything non-medical) and a separate medical policy. Very faffy and inconvenient.
17 April 2026
Reply from Covered2Go Travel Insurance
Good afternoon Anon,
Thank you for taking the time to leave feedback for Covered2Go on Trustpilot.
We are sorry to learn that you found the medical screening process to be faffy and inconvenient.
Medical screening for pre-existing conditions is a standard part of travel insurance, but we appreciate that being directed to a separate website, with its own policy and login, can feel like an extra step. The reason for this approach is to ensure that any medical conditions are assessed by experts and covered appropriately, so you’re fully protected while travelling.
That said, we recognise it can seem like a lot to manage, and we can confirm that we will soon be integrating medical screening into our online journey to make the process even clearer and more convenient.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Shannon was very helpful
Shannon was very helpful, patient and went out of her way to explore the options and explain them to me.
16 April 2026
Reply from Covered2Go Travel Insurance
Good afternoon Mr Shew,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisor Shannon, to be helpful and that she was patient and provided all available options to you.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Excellent telephone customer service
I had been trying to complete the pre-existing conditions clearance on a linked website, but kept being told that based on my answers I couldn't be covered - although I hadn't actually got to the section where I could declare my PEC, so I phoned the customer service line. It was a bit of a wait, but, after 20 minutes I heard a real voice and proceeded to explain what had happened. The person I was speaking to found my entry, and quickly spotted I had made the rookie error of checking the wrong tick box at the end, which effectively aborted the process. She asked me if I'd like to go through the details with her on the phone, which I did, and in no time at all I was cleared for take-off. Hats off to the friendly, helpful and efficient person I spoke to.
16 April 2026
Reply from Covered2Go Travel Insurance
Good afternoon Shane,
Thank you for taking the time to leave such a positive review on Trustpilot.
We are delighted to learn that you found the information provided by our Medical Screening Team to be helpful and that the agent on the phone was friendly and efficient.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
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