I was nervous of taking out the insurance when every time you hire a car they push you to take their own insurance package out. Having had the insurance package for nearly a year when I needed it it p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish, the whole process was very easy to follow. Firstly buying the cover. Great value for money. On making a claim for damage to the hire car, support was immediate and clear. With... See more
Company replied
I rented a car for 2 days and got Cover4Rentals excess insurance. Unfortunately got a dent on the car bodywork (probably when it was parked) and received a super charge from the rental company of £3... See more
Company replied
I used Cover4Rentals when hiring a car in Switzerland. Unfortunately I had a small bump with another car and was charged the excess by the car hire company. I have never had to make an insurance claim... See more
Company replied
Company details
About Cover4Rentals
Written by the company
After experiencing the costly excess waivers often sold by car rental companies, Cover4Rentals was created. We offer a fairer, more affordable alternative to help drivers across Europe avoid unnecessary costs and access reliable protection when renting a vehicle.
We’re dedicated to helping customers reduce the overall cost of car hire by offering straightforward, comprehensive cover at a fraction of the price typically charged by rental companies.
Contact info
United Kingdom
- cover4rentals.com
Rental Car Excess Insurance
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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All good
All good, but the car rental companies NOT covered by this insurance need to be more prominently displayed. I had to change my rental.
28 May 2026
Simple cost effective insurance cover
24 May 2026
Rapid efficient website
Really easy to understand, very quick, found it easy to sort exactly what I wanted
28 May 2026
providing insurance
26 May 2026
We were recommend the policy by a…
We were recommend the policy by a friend and so pleased to have discovered it. The website was easy to use
26 May 2026
"Does what it says on the tin"
Straightforward, intuitive and logical progress through the setting up process.
All info required was easy to find and understand.
Very reasonable prices for both Gold and Silver levels.
25 May 2026
Very quick and simple
26 May 2026
The website experience was smooth and…
The website experience was smooth and easy.
It's of course difficult to rate your services as we haven't had cause to make any claim.
As they say, the proof of the pudding is in the eating. I'm sure your service is exemplary and 5 stars and a positive review awaits you 😊
26 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cover4Rentals
Hi Javier,
We're happy our pricing and straightforward process made things easy for you. We appreciate your feedback!
Kind regards,
Anna
Reply from Cover4Rentals
Hi Jon,
We're glad our website was easy to use and our prices were competitive. Thank you for your feedback!
Kind regards,
Anna
Good value and easy to use
25 May 2026
Reply from Cover4Rentals
Hi David,
We're glad you found Cover4Rentals easy to use and found value in our policies. Thank you for leaving a review.
Kind regards,
Anna
Easy to use.
25 May 2026
Reply from Cover4Rentals
Hi Richard,
We're happy to hear you found Cover4Rentals easy to use!
Kind regards,
Anna
Reply from Cover4Rentals
Hi Robert,
We're glad you found our excess rental insurance to be a good deal! We hope it brings you confidence when renting cars.
Kind regards,
Anna
Customer service not a priority
As an additional comment, they have replied to my trust pilot review within 24 hours, yet say it will take 5 days to respond to our cancellation and request for refund, which was done within minutes of arranging our policy. This poor prioritisation, which puts defending a 3 star review above customer service, means I am changing my satisfaction score from an initial 3 to a 1 star. As the booking process was easy, a promise to cancel and reimburse immediately (given that we cancelled within minutes) would have resulted in a high review score. The fact that they will keep our money for at least 5 days before responding to our cancellation, while defending a 3 star review within 24 hours, is very short-term thinking on their part. A negative, if dealt with promptly, can often be turned into a positive.
28 May 2026
Unprompted review
Reply from Cover4Rentals
Hi Fiona,
Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your experience.
When a contact form is submitted online, requests are handled in the order they are received. Due to a high volume of enquiries, our current response time is up to 5 working days.
We understand you requested cancellation on the same day as purchasing; however, we were unable to review the request immediately due to the queue of enquiries awaiting response.
Please be assured we are working as quickly and efficiently as possible to resolve all requests in a timely manner.
We can confirm this has now been resolved for you via email.
Kind regards,
Chloe
Reply from Cover4Rentals
Hi Florence,
We're happy to hear your claim settlement was easy and efficient. Thank you for your feedback!
Kind regards,
Anna
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