Booking was easy , getting a confirmation on our dinner booking not easy, sent email to country hotels and they said they would forward my request, no answer Rang hotel left message and email address... See more
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Review summary
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Reviews shaping this summary
The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... See more
Had hotel vouchers, this proved not straight forward and took 3 attempts for the booking to be accepted.
Following a telephone call to discuss my requirements I have received nothing but great service. From the initial call to change the details of a gift voucher I had been given, to making suggestions f... See more
Company details
Written by the company
Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.
Contact info
Lee Mill Road, HX7 7AB, Hebden Bridge, United Kingdom
- 0333 2125 532
- jon@countryhotelbreaks.com
- countryhotelbreaks.com
3.7
Average
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent experience
Excellent, rapid response to booking request. Thoroughly recommended.
2 January 2024
Unprompted review
Booking was very simple
26 December 2023
Unprompted review
This one of the nicest stays I've ever…
This one of the nicest stays I've ever had. I'm a frequent traveller.
The hotel was stunning and set an a beautiful location. It was peaceful, clean and cozy. The facilities were excellent. The food was amazing. I could continue but to top it all off, EVERY member of staff was attentive and caring. They made us feel like we were special.
Thank you to everyone for making our stay so special.
2 December 2023
Unprompted review
Smooth and Efficient
Initial contact by phone resulted in a quote via email for my specific requirements. Following receipt of this email I then went ahead and booked online, which was smooth and efficient. I’m now looking forward to my stay, which will be the ultimate test.
1 December 2023
Unprompted review
Simple and efficient.
13 November 2023
Unprompted review
Easy booking
Everything was easy and the hotel we booked was fantastic!
25 October 2023
Unprompted review
It was really easy to book and lovely I…
It was really easy to book and lovely I was able to get a gift booking confirmation for my Son and his wife’s special anniversary.
14 October 2023
Unprompted review
Very disappointing service
You only see the difference between a good and bad organization when you call in. We have had a very bad experience with Country Hotel Breaks. We made a booking through this organization for 4 nights in Lewtrenchard Manor, which is a beautiful hotel with an excellent service. For good reasons we were unable to use the last 2 nights of our reservation. We have communicated this by email 48 hours before the start of these 2 nights. This was no problem for the hotel and would not charge the costs. Counrty Hotel Breaks was in no way prepared to help find a solution and charged everything for the full 4 nights. Our advice, Country Hotel Breaks is a great site to orientate yourself, but definitely do not make a booking through them, but directly with the hotel.
19 September 2023
Unprompted review
Reply from Country Hotel Breaks
We are very disappointed to receive a 1 star review, which is not deserved at all. You have also posted this review to other review platforms.
The cancellation policy is clearly advised at the time of making a booking and before you make any payment, you even have to tick a box to confirm you are happy to proceed under the cancellation terms, otherwise you are unable to go any further with completing the booking. Your booking confirmation also states the cancellation policy which is sent to you straight after a booking is completed.
You emailed us late on the day of arrival stating that you wanted to cancel the last 2 nights of your stay due to having a lunch reservation. We advised that within 48 hours of arrival, as per the cancellation terms you agreed to, the booking is non refundable. Within 48 hours of arrival, means within 48 hours of your arrival date and when we were emailed you were at the hotel.
We have been operating for 20 years and we are glad to say we have many very happy, returning customers.
Straigtforward
Straigtforward, clear and quick. Good bvalue as ever.
2 September 2023
Unprompted review
Booked wrong break in error
Booked wrong break in error. Phoned immediately and very pleasant efficient lady rectified my mistake. Brilliant service. Thank you.
31 August 2023
Unprompted review
Sorted!
Online information all we needed to select hotel, room types and dates. Booking terms straightforward, and payment processed swiftly.
1 September 2023
Unprompted review
Very good website and service
Very good website, with easy instructions. Quick responses and excellent follow-up. One of our favorite getaway booking sites.
22 August 2023
Unprompted review
Booking was very easy and confirmation…
Booking was very easy and confirmation email received within seconds 😄
13 August 2023
Unprompted review
Very easy to use
Very easy to use, no problems in sorting out what I needed 👍
5 August 2023
Unprompted review
Easy to use website
Easy to use website, great choices, offers and prices. Descriptions of properties quite comprehensive
22 July 2023
Unprompted review
Booking was easy, but no twin beds
Booking was easy, all the information about location, photos and prices were there to pick.
Availability was easily visible.
There is only one thing, I have missed. None of the stays offer twin beds, which is my and my partners preferred way of sleeping.
1 July 2023
Unprompted review
Very accessible and easy to use website
26 June 2023
Unprompted review
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