Country Hotel Breaks Reviews 

237
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently describe the staff as wonderfully friendly, professional, and always willing to provide great assistance during their visits. Many people also share that the online platform is very simple to navigate, making the initial reservation steps quite straightforward and efficient. However, some customers also noted unexpected additional charges and frustrating difficulties when attempting to redeem promotional vouchers. Other reviewers experienced annoying communication gaps, unhelpful responses from management, and sudden changes regarding hotel availability. Visitors occasionally found that prices were higher than expected, making some deals feel completely impractical.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about booking process, with some finding the website simple, efficient,... See more

Staff

People report positive experiences with staff, describing them as helpful, friendly, and professional.... See more

Price

Customers had ambiguous experiences with price. On one hand, reviewers report getting a great price,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications with mixed experiences. Some consumers... See more

Website

Users describe ambiguous interactions with website experiences, reflecting split opinions among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking was easy , getting a confirmation on our dinner booking not easy, sent email to country hotels and they said they would forward my request, no answer Rang hotel left message and email address... See more

Rated 4 out of 5 stars

The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... See more

Rated 4 out of 5 stars

Had hotel vouchers, this proved not straight forward and took 3 attempts for the booking to be accepted.

Rated 4 out of 5 stars

Following a telephone call to discuss my requirements I have received nothing but great service. From the initial call to change the details of a gift voucher I had been given, to making suggestions f... See more


Company details

  1. Travel Agency

Written by the company

Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.


Contact info

3.7

Average

TrustScore 3.5 out of 5

237 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(237)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great quality and variety of hotels

A great booking experience.

We were given a voucher as a gift that gave us access to various websites to book a holiday.

We only visited Country Hotel Breaks as the quality and variety of hotels provided us with more hotel options than we could have imagined. The map search function was particularly helpful to narrow down specific hotel locations. The information given on each hotel, along with photos and reviews, made it really easy to make a final choice.

Checking reservation availability was almost instant and our booking took a matter of minutes from start to finish.

We’ll be more than happy to use your site again.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Helping to book an hotel

I wanted to book a Junior Suite at Luton Hoo. Mary and Paula at Country Hotel Breaks were very helpful in looking at the nuances of sorting out the detail and booking.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent comfortable Inn

A very well appointed Inn with excellent rooms and a lovely restaurant/bar. Breakfast was delicious and prepared based on your choices. Additional items such as cereals, juices provided as well.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Widbrook Grange

The location, you can go for a run into countryside without driving or walk into a town.
The menu and good foods and dining service.
The size, layout and linen of the bedroom
The other spaces you could break out into and find plenty of privacy and quiet if required, which we did!
Having a gym and swimming pool with safety access code
The information before arrival and the availability of service during the day
The sense of peace and hospitality during the stay

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

I had cancelled a booking and wanted to use my voucher credit for another hotel. I rang to organise this and Kirsty could not have been more helpful and friendly. In fact this one one of the best customer experiences I’ve had for a very long time!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased, I made contact with a dog related question then I was asked for preferred date. Next email clearly laid out the offer with all the required information and I booked.
Looking forward 👍

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience with…

Absolutely fantastic experience with Country Hotel Breaks! The booking process was seamless, and the hotel exceeded all our expectations. Beautiful location, friendly staff, and top-notch amenities. Can't wait to book our next getaway!

5 August 2024
Unprompted review
Rated 2 out of 5 stars

I recently reserved a weekend away for…

I recently reserved a weekend away for the end of august after 15 yrs of not being able to go away. I double booked a weekend and also fallen short of my salary (my fault for not checking until I realised after) I have emailed your reservation to cancel and get a full refund within a matter of a day. However I received an email claiming your company is holding back 25%off the full payment which I believe that that wouldn’t happen. I have relayed back via email to reservations and waiting to hear back on gaining my full refund

5 August 2024
Unprompted review
Country Hotel Breaks logo

Reply from Country Hotel Breaks

Dear Customer

I'm sorry that you're dissatisfied, but when you placed the booking, you accepted our terms and conditions, which are clearly stated, fair, and compare very well with our competitors.

In fact, you could have had a voucher, valid for 12 months, for 100% of the booking, to reserve your weekend away at a later date. It's only when refunding to a card that we take a cancellation fee.

Kind Regards
Country Hotel Breaks

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