Have just started buying from Cotton Traders and am impressed by quality of garments and accuracy of sizing. As an older normal sized woman it is nice to see clothes modelled by normal sized people.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been wearing Cotton Traders' trousers for years now. The pull up, elastic waist ones are perfect for warm weather. They are comfortable against my sensitive skin, thoughtfully designed (my phon... See more
Company replied
I've been using Cotton Traders for at least 8 years now, and possibly even longer. I shop mainly online, but also at one of their outlets at a relatively nearby garden centre; which is also a handy p... See more
Company replied
Order arrived well packaged and quicker than expected via evri. Very good quality clothing, hard wearing and items wash well. I have ordered from here last year and again now and will continue too. Pr... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
215K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Continued great service
In general I am very happy with the many items I have purchased over the years, however, the colours depicted in the catalogue are sometimes misleading.
One thing I love about Cotton Traders are the available sizes and length. Great for someone like myself who’s figure is not catwalk material 🤷♀️
I’m already looking forward to the range of clothing for the festive season
5 February 2026
Delivered on time but I would give 5…
Delivered on time but I would give 5 stars if courier had knocked to deliver parcel.I only meant for it to be left at back if I was out!
31 August 2026
At last I have found jeans that fit
At last I have found jeans that fit! Just wish there was a lighter blue available. Great delivery choices and exceptional customer service.
1 September 2026
Good range of sizes in quality fabrics
Good range of sizes in quality fabrics. I have been a customer for years appreciating natural fibres and practical garments.
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're pleased to hear that you're happy with the good quality, excellent fit, and good price of your purchase. Thank you for your wonderful feedback.
Staff excellent at collection point
Good delivery time. Cord jeans felt really comfy. Assistants on collection were very polite, happy and helpful. Even steamed the creases out for me as showing slight colour difference which was down to the nap as we thought. Nothing too much trouble.
1 September 2026
Reply from Cotton Traders
We're so pleased to hear about your positive experience. It's wonderful that your delivery was prompt and that your cord jeans felt so comfortable. We're especially delighted that our collection assistants were polite, happy, and helpful, and that they went the extra mile to steam out the creases for you.
Excellent service
Excellent service. The navy blue cardigan I ordered was delivered within two days which was great. The cardigan fits me perfectly, good quality, I like it.
11 September 2026
Unprompted review
Reply from Cotton Traders
Thank you for your wonderful review. We are pleased to hear that your navy blue cardigan was delivered quickly and that you are happy with the perfect fit and good quality.
Really nice cargo joggers
Really nice cargo joggers. Especially like the pockets and comfortable fit, nice colour.
1 September 2026
Reply from Cotton Traders
We're pleased to hear you're happy with your cargo joggers. It's wonderful to know you especially like the pockets, comfortable fit, and the nice colour.
Reply from Cotton Traders
We're so glad to hear you're happy with the quality, fit, and our customer service. Thank you for your wonderful feedback.
Delivery of order
Parcel arrived quickly with complete order intact even though package was ripped.
the denim shirt is great for wearing on its own or over a t shirt
Mens underwear was good quality and comfortable
31 August 2026
Reply from Cotton Traders
We are delighted to hear that your order arrived quickly and intact, despite the packaging. It's wonderful that you find the denim shirt great for versatile wear and that the men's underwear is of good quality and comfortable.
Excellent quality
Prompt service, excellent clothing. Very pleased with purchase of wind and waterproof jacket. Also good value.
31 August 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with your wind and waterproof jacket. It's wonderful to know that you received prompt service and found it to be excellent quality and good value.
Reply from Cotton Traders
We're pleased to hear that you found the item to be lovely, soft, and lightweight, just as described. Thank you for your wonderful feedback.
Excellent.
Very good website to order clothes. Items come very fast. Excellent quality clothing as well. I would certainly recommend your company.
1 September 2026
Reply from Cotton Traders
Thank you for your wonderful review. We are pleased to hear that you find our website very good for ordering clothes, that items arrive quickly, and that the clothing quality is excellent. We truly appreciate your recommendation.
Reply from Cotton Traders
We're delighted to hear that everything arrived on time and that you experienced no issues. Your satisfaction is our top priority.
Good Product
Yes, a good experience; and a good product.
Just one gripe: in this day and age, really think companies such as Cotton Traders should not charge extra for uk deliveries.
1 September 2026
Reply from Cotton Traders
We're glad to hear you had a good experience and are happy with your product. We understand your feedback regarding delivery charges for UK deliveries and appreciate you bringing this to our attention.
EASY TO ORDER AND QUICK DELIVERY
1 September 2026
Reply from Cotton Traders
We are pleased to hear that you found the ordering process easy and that your delivery arrived quickly. Thank you for your kind feedback.
Always very pleased with all our…
Always very pleased with all our purchases. Prompt delivery. Very goid value for money. Range of styles (casual and smarter) for men and women are very good. Sales are particularly tempting!
1 September 2026
Reply from Cotton Traders
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear that you are always happy with your purchases and our prompt delivery. It's fantastic that you find our items to be very good value for money and appreciate the wide range of styles for both men and women. We're also glad our sales are tempting!
Good quality clothes at reasonable…
Good quality clothes at reasonable prices very smart comfy clothes highly recommended this product value for money
30 August 2026
Reply from Cotton Traders
We're pleased to hear that you're happy with the good quality and reasonable prices of our clothes! It's wonderful to know you find them smart and comfortable, and that you highly recommend them for value for money.
Customer Service
Customer Service: The staff at your Nottingham (Notcutts Wheatcroft Garden Centre) are fantastic. They make time to ensure you have everything you need and always go the extra mile to ensure orders change to purchases.
1 September 2026
Reply from Cotton Traders
Thank you for taking the time to leave such a wonderful review. We are absolutely delighted to hear that the team at our Nottingham provides such fantastic customer service. It's great to know they go the extra mile to assist you.
Reply from Cotton Traders
Thank you for your wonderful feedback. We are pleased to hear that you are happy with both your product and the speed of your delivery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.