I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
Company replied
Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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Comfortable clothes Cotton Traders
The clothes sold by Cotton Traders are comfortable to wear machine washable .
16 August 2026
Love cotton traders
Love cotton traders . All their items have a touch of class . 27 inch long wide leg trousers fit me like a glove . Great prices , great quality and a different look than all other retailers .
16 August 2026
I have bought 6 pairs of these shoes…
I have bought 6 pairs of these shoes over a period of years in all different colours. They are so comfortable and I need a wider shoe and these are perfect. The delivery was spot on
16 August 2026
Service and product as described.
16 August 2026
Very poor service with sandals order
On Wednesday 22 July 2026 I placed an order on-line with Cotton traders for sandals (CT13328153). There was slight confusion on their web site and I ended up ordering three pairs but knew it was possible to return two of them when I went to collect. This order was for Click & Collect at the local store.
In their response-email to my order (sent the same day as the order) they said “We’re busy packing your parcel and we’ll be in touch by email as soon as it’s on its way to you” which seems to infer a matter of days not weeks for the sandals to arrive.
On 21 August (well over 4 weeks since the original order) I queried progress and was told “this item should have shown a due in date of 2-4 weeks on our website”. Note that ‘due in’ is their jargon for the item to arrive at the store ready for collection. So, by then it was well beyond the maximum 4 weeks they claim.
Also I am told “sandals will be in store on their next delivery day”. But surely Cotton Traders should know when that delivery day will be and could tell me. They do not.
Am also told “You can check the status of this order by logging in to our website and visiting Order History in the My Account pages”. If I do that the response is ‘Being Processed’ which is totally useless and tells me nothing useful.
It is now 5 weeks since the original order was placed and I still have heard nothing useful from Cotton Traders.
In an email to me Cotton Traders invite a Trustpilot report, so this is it – not that they would like it.
Cotton Traders rate highly on Trustpilot. That may be for clothing but my experience with the sandals is dire, hence the one star, and I will not be using Cotton Traders at any time in the future. For anyone reading this, I leave you to draw your own conclusions.
21 August 2026
Unprompted review
Very good rresponse to my order and…
Very good rresponse to my order and happy with thebitem, but I eonder what they'd have been like had I wished to return the item!?
20 July 2026
I have returned 2 parcels recently and…
I have returned 2 parcels recently and have not received money back
16 August 2026
On-line purchase
First class service as usual
Online transaction went smoothly and delivery was very prompt
Would highly recommend
16 August 2026
I'd always overlooked cotton traders…until now. 100% cotton heatwave comfort
I'd always overlooked cotton traders for some reason despite the fact that they sell good 100% cotton garments--which is how I finally paid attention after a google search and ordered x2 very comfortable, pretty, and reasonably-priced short sleeved nightdresses (with broderie anglaise detail at top yoke). These were perfect for hot weather! I'll now be back to search for other items.
15 August 2026
Excellent quality always
I love the quality of Cotton Traders merchandise in these days of cheap, thin material used by other brands. The descriptions are always accurate as well as the pictures and their sizing. Orders are despatched very promptly, and emails sent to update me on their progress. Excellent delivery time from date of order to its delivery. Orders are always carefully and securely packaged. Highly recommended!
9 August 2026
Never a problem and very good footwear
Never a problem and very good footwear. This is my fifth pair of waterproof walking shoes and I highly recommend them!
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that your items were exactly as expected and arrived quickly.
Reply from Cotton Traders
We are so pleased to hear that you found our website easy to use and that you are happy with the quick delivery. It's wonderful to know the clothes fit well and are of good quality. Thank you for your wonderful feedback!
Lovely Clothes
Have recently purchased multiple items of clothing as the quality, price and fit are excellent. The fabrics wash well without needing ironing and the colours are perfect for me. Service has been prompt and the items have been delivered to my local store for collection on date and time specified. I would definitely recommend Cotton Traders.
26 August 2026
Unprompted review
Reply from Cotton Traders
We are so pleased to hear you are happy with the quality and fit of our clothing. It's wonderful that the fabrics wash well and the colours are perfect for you. We're also delighted that our service has been prompt and deliveries to your local store have been on time. Your recommendation means a lot to us!
Love cotton traders ist class clothing…
Love cotton traders ist class clothing also love the Guinness range
17 June 2026
Reply from Cotton Traders
We are so pleased to hear that you love our first-class clothing, especially our Guinness range. Thank you for your wonderful feedback!
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