I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
Company replied
Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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I was very dissapointed when I received…
I was very dissapointed when I received the dressing gown, it was all crinkled up , and just pushed into the plastic packaging. It was not cheap, and a hanger would have preseaved it a bit.
20 August 2026
The pleasure of online shopping
I looked, I found, I purchased, goods arrived.
The pleasure of online shopping.
Btw, the goods were just what I required.
20 August 2026
Always easy to order online
Always easy to order online. Good quality items at a good price.
19 August 2026
Lengthy delivery time
Item took a much longer time to arrive than expected in an age of next day deliveries. The shorts for my husband looked good quality and a fairly good fit though a little baggy around the hips. Good length. The material though when washed is like a lint magnet, they were covered in lint when they came out of the washing machine so have to use the clothes brush on them when ironing despite them being in a dark wash.
14 July 2026
I reicived the parcel in good time and…
I reicived the parcel in good time and where I asked it to be placed,above all I had no problem in returning it free of charge thanks
20 August 2026
Good quality and value
Keep going back to Cotton Traders polo shirts. Better quality and price when compared to others.
Please bring back short sleeved, plain rugby shirts in all the colours you used to do
20 August 2026
Purchases made both in shop and online…
Purchases made both in shop and online and both very easy. Fitting room in shop ideal. Online Purchase arrived in specified time and well packaged.
19 August 2026
I had cotton pull up trousers
I had cotton pull up trousers. Fit was good and very good quality.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately I have not received my…
Unfortunately I have not received my order yet , it has been with Evri since 20/8 and is still waiting to be delivered. This order was urgent due to my father needing respite . Although the problem seems to lie with Evri , I think action needs to be taken by Cotton Traders to resolve this issue. This order was placed on 19/8 for next day delivery, I phoned and have had my money refunded for next day delivery .
20 August 2026
Reply from Cotton Traders
Hello Patricia,
Thank you for your review.
I am sorry to hear of the problems you are experiencing with the delivery of your goods.
Due to the time it has been since we were last updated on this parcel, we would now have to treat it as lost.
I have tried to call you today to resolve this matter. However, I could not get through.
So we can rectify this for you, please call our friendly Customer Care team on 0161 286 4321 and let them know whether you would prefer a replacement (subject to stock availability) or a full refund.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Love all things from Cotten traders as…
Love all things from Cotten traders as always well made and not over priced.
20 August 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently love our products and find them to be well-made and fairly priced. Thank you for your wonderful feedback!
good price good quality
19 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with both the quality of your purchase and our pricing.
Super quick delivery good quality…
Super quick delivery good quality material and good fit
19 August 2026
Reply from Cotton Traders
We're delighted to hear that you're pleased with the quick delivery, good quality material, and excellent fit. Thank you for your wonderful feedback!
Great quality shoes.
The order arrived on time and very happy with the quality of the shoes.
19 August 2026
Reply from Cotton Traders
We are so pleased to hear that your order arrived on time and that you are very happy with the quality of your shoes. Thank you for your wonderful feedback!
reliable servce
reliable servce. quick delivery. The garmenst are always of excellent quality and the advertising is accurate .
20 August 2026
Reply from Cotton Traders
We're so pleased to hear that you find our service reliable and our delivery quick. It's wonderful to know that you consistently find our garments to be of excellent quality and that our advertising is accurate.
Brilliant team in your shop at Bridgemere…
The team in your shop at Bridgemere Garden Centre were just so helpful. I had a Deliver to Store purchase in my collecting it and then when returning it. It was pleasure, can’t praise them highly enough.
20 August 2026
Reply from Cotton Traders
We are so pleased to hear about your positive experience with our team at Bridgemere Garden Centre. It's wonderful to know they were so helpful with both collecting and returning your Deliver to Store purchase. Thank you for your kind words!
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with the quality of your items and the speed of your delivery.
Reply from Cotton Traders
Thank you for your review.
We are glad to hear that you are happy with the quality of your purchase.
If you would like to exchange the shoes for a larger size, please call our friendly orderline on 0844 844 1111 (subject to stock availability).
Kind regards,
Alex
Cotton Traders Customer Support
Products are always good quality and …
Products are always good quality and there is confidence when one buys Cotton Traders. I have brought your clothes for many years and never been disappointed.
20 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you always find our products to be good quality and that you feel confident when buying from us. It's great to know you've been a loyal customer for many years and have never been disappointed.
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