Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more
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Review summary
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Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more
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We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more
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I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Trousers ok
Trousers ok . Accuracy of inside leg measurement poor. Actually measured 30 inches Not 29inches.
Would have ordered the shorter size if I had realised.
Fast delivery.
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Response received after Trust pilot review
Since writing a review on Trust pilot complaining about the lack of follow up service from Cotton Traders after a parcel was damaged in transit, I received a response from Cotton Traders within an hour, Hopefully this resolves the problem
Hurrah!
6 July 2026
Reply from Cotton Traders
Thank you for your review. We are very sorry to hear about the damage to your goods and the lack of a timely response to your email. We understand your frustration, especially as a long-standing customer. I have checked the tracking and can see that the parcel was damaged and a replacment parcel was sent out on the 14/07/26, please allow 3-5 working days for the replacment to arrive.
Kind Regards
Hannah
Great Service
Great Service!
I ordered some clothes from you. The courier said they had delivered the parcel, but the photograph didn’t show that and I could not locate it. I contacted yourselves and my order was resent immediately so I was able to get them in time for my needs.
10 July 2026
Reply from Cotton Traders
We're so glad to hear that despite the initial delivery issue, we were able to promptly resend your order, ensuring you received your clothes when you needed them. Thank you for your understanding.
Good price quality and delivery
11 June 2026
Reply from Cotton Traders
We are so pleased to hear you are happy with the quality, pricing, and delivery of your order. Thank you for taking the time to leave a review.
Good to have different trousers lengths
I ordered cotton trousers for my husband 27" which are great for this hot weather. Also cotton trousers 27"for myself it is lovely to get short lenght.
6 July 2026
Reply from Cotton Traders
We're so pleased to hear you both love your cotton trousers and that the 27" length is perfect for you. It's wonderful they're great for the hot weather.
Good experience
Friendly staff and good quality products. Would definitely recommend.
25 January 2026
Reply from Cotton Traders
We're so pleased to hear that you found our staff friendly and our products to be of good quality. It's wonderful to know you would recommend us. Thank you for your kind feedback.
Excellent
Excellent website, easy to use, great service, plenty of choice, excellent delivery with very clear messages until your item is delivered.
Will definitely use again
6 July 2026
Reply from Cotton Traders
We are delighted to hear that you found our website easy to use, our service great, and our delivery excellent with clear messages. Thank you for your kind words; we look forward to serving you again.
Reply from Cotton Traders
We're so pleased to hear you're happy with both the speedy delivery and the quality of the products you received. Thank you for your feedback.
This company is great for basics and…
This company is great for basics and the delivery was fast and efficient. Returns were easy too! The clothes are well made and very reasonably priced.
6 July 2026
Reply from Cotton Traders
We're so pleased to hear you found our company great for basics and that your delivery was fast and efficient. It's wonderful that returns were easy and you appreciate the quality and reasonable prices of our clothes.
Quality clothes from a trusted company
Quality clothes from a trusted company.A good range of styles to cover all ages.
5 July 2026
Reply from Cotton Traders
We are so pleased to hear that you appreciate the quality of our clothes and our wide range of styles to cover all ages. Thank you for your kind feedback.
Reply from Cotton Traders
We're so pleased to hear that your order arrived on time and that our EVRI driver was pleasant. Thank you for sharing your positive experience with us.
Always fits well.easy shopping on…
Always fits well.easy shopping on line.husbands clothes sorted out easily when going on holiday good reduction in sales
6 July 2026
Reply from Cotton Traders
We're so pleased to hear that our clothing always fits well and that you find online shopping easy, especially when preparing for holidays.It's also great to know you appreciate our sales reductions.
Reply from Cotton Traders
We’re glad to hear you had excellent service. Thank you for your positive review.
Sizing of Clothing
A simple thing, the size guide and actual manufactured item size corresponds correctly, so you can rely on when ordering.
6 July 2026
Reply from Cotton Traders
We're so pleased to hear that our size guide was accurate and that the item you received matched your expectations perfectly. Thank you for your feedback.
The trousers are a perfect fit and I am…
The trousers are a perfect fit and I am happy with the colour .They are lightweight and great for Summertime the quality is great and they are comfortable to wear. The price was fine and delivery was perfect.
18 June 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the perfect fit and colour of your trousers. It's wonderful that you find them lightweight, great for summer, and comfortable to wear, with excellent quality. We're also glad the price and delivery met your expectations.
Good fit but not a clear crisp white…
Good fit but not a clear crisp white looks a bit blue
5 July 2026
Reply from Cotton Traders
Thank you for your feedback regarding the colour. We understand your expectation for a crisp white and regret that the shade appeared differently.
Good quality top and lovely summer…
Good quality top and lovely summer colours, fits pefectly, speedy delivery, very pleased with it
6 July 2026
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear you’re happy with the good quality of your top and its lovely summer colours. It’ s wonderful to know it fits perfectly and that you experienced speed delivery. 😊
Reply from Cotton Traders
We're so pleased to hear you had such a positive experience with the quality of our products and our customer service. Thank you for your wonderful feedback.
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear that you love the material and fit. We look forward to you purchasing from us again in a different colour. 😊
Reply from Cotton Traders
We're delighted to hear that you appreciated our wide selection, found the ordering process easy, and received your delivery swiftly. Thank you for your recommendation.
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