Cotton Traders Reviews 

210,680
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,860 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the excellent quality and value of products, often noting their good fit, comfort, and durability. Many appreciate the quick and efficient delivery, with items arriving promptly and well-packaged. People also highlight the easy ordering process and first-class customer service. However, some customers noted issues with delivery, particularly concerning specific couriers leading to delays or lost parcels. A few also experienced inconsistent sizing, with garments sometimes being too long, too small, or not matching expectations. Occasionally, concerns were raised about product quality, such as items having faults or not accurately matching descriptions.

What people talk about most

Product

Customers had positive experiences with product quality, fit, and value, often praising items as well-made... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of clothes, items,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with items... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and prompt.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, an upper average raincoat, keeps completely dry and is of a really nice fit, however have a few things about quality. Expected the raincoat to be a bit more warm to wear, was feeling cold on... See more

Company replied

Rated 5 out of 5 stars

I ordered a pale lemon blouse but unfortunately, the colour was very pale & didn't look good on me, I arranged to return it via my local Cotton Traders shop at Evesham Country Parks (Twyford) they wer... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Paid for next day delivery but goods didn’t arrive. Not cotton traders fault but evris. Cotton traders gave me a delivery refund. So can’t fault them

Company replied

Rated 5 out of 5 stars

Excellent quality at a very reasonable price. Ideal for everyday wear, comfortable with an expandable waist for those long lunches. Machine washable and quick drying. Would recommend to anyone wanti... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211K reviews

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4.4

All reviews

(210,680)

30,354 reviews in the last 12 months

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Rated 3 out of 5 stars

Quality of goods is always good from…

Quality of goods is always good from this company. Prices are too high though.
One item received had wrong size and wrong item in the packet although tagged label correct. Checked returns but it would've cost me to return the item which would've been wrong considering the fault wasnt mine. Couldn't contact Customer service who didnt answer & ran out of 28 days to resolve
Disappointed with cost of return for faulty packaging error. Cost should be waived and made clear on returns info.

17 June 2026
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used click and collect and although it seemed to take longer than home delivery, it was very straightforward.
I purchased a lightweight waterproof in jade, having already purchased the orange one and I am happy with both.

9 July 2026
Rated 5 out of 5 stars

My husband is large in size

My husband is large in size, he is 6'5" tall,
It is very difficult to find nice, smart, comfortable clothes for him
We discovered you a few years ago and now able to purchase smart, well made clothes for him.
Thankyou

8 July 2026
Rated 4 out of 5 stars

Smart dress, good fit

The dress I bought recently is smart and a good fit, though the material is thicker than expected. The process from ordering to delivery only took a few days.
The Evri delivery was on time, but I was disappointed not to be handed the parcel in person. It was left on the doorstep.

8 July 2026
Rated 4 out of 5 stars

Nice quality

Cotton Traders is a bit more expensive and delivery is a bit slower than other retailers in my experience, but when it arrives it is nice quality.

9 July 2026
Rated 5 out of 5 stars

Excellent and extremely brilliant experience

Earlier this month (July 2026) I ordered nine different items ranging from printed trousers, roll neck tops, spot tops and ribbed socks. Apologies for the delay in submitting a review but have been a little busy but now I have got round to sending a review the links from the emails you have sent me re sending a review have not worked hence me sending my review straight to Trustpilot.

I would like to give an overall review on the whole order and not submit individual ones as it would be a little time consuming. I found your website so easy to use, spoilt for choice, items beautifully made, colours are beautiful and real value for money. Customer service excellent and an extremely brilliant experience dealing with yourselves - most impressed.

6 July 2026
Unprompted review

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