Cotton Traders Reviews 

211,880
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,880)

28,752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and value

I've been buying from Cotton Traders for many years now and I'm very satisfied with the quality of their products and service.

11 March 2026
Rated 3 out of 5 stars

Sizing

Easy ordering, good service but the sizing is a problem. I am a size 8 which is a problem anyway, but cotton traders do have some styles in that size. I ordered two polo tops and a kimono, the kimono would have been ok if I was 6ft instead of 5ft but quite nice, the two tops seemed alright when I tried the blue one but the green one was an inch bigger all over so was obviously too big! Like a lot of stores you can’t rely on the size any more, it seems to be the same everywhere unfortunately.

22 July 2026
Rated 1 out of 5 stars

non delivery

22 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking my call regarding your enquiry about the order you placed on 29/07/2026.
As discussed, I have raised an enquiry with EVRi to investigate the whereabouts of your order. Please accept my sincere apologies that our courier attempted delivery to an incorrect address located 341.19 miles away from your intended delivery address.
If there is anything else we can assist you with in the meantime, please do not hesitate to contact us on 0161 286 4321 or email customerservice@cottontraders.com.
Kind regards
Jaimie

Rated 4 out of 5 stars

Denim skirt

Prompt delivery.skirt nice material fitted well but on photo showed pockets but only for show.

21 July 2026
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Reply from Cotton Traders

Thank you for your feedback. We are glad to hear you were pleased with the prompt delivery and the quality and fit of the skirt. We understand your disappointment regarding the pockets, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Summer trousers

Arrived on time , in great condition , lovely trousers for the price , would definitely recommend .

22 July 2026
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Reply from Cotton Traders

We are so pleased to hear that your order arrived on time and in great condition! It is wonderful to know you love the trousers and would recommend them.

Rated 5 out of 5 stars

Shorts are very comfortable

Shorts are very comfortable, not stopping wearing them at the moment!

13 July 2026
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Reply from Cotton Traders

We are so glad to hear you are enjoying our comfortable shorts!

Rated 5 out of 5 stars

Easy to order and navigate website

Easy to order and navigate website. Product first class quality and excellent value for money. Speedy delivery. Very happy.

22 July 2026
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Reply from Cotton Traders

We are so pleased to hear you found our website easy to navigate and that your product was of first-class quality and excellent value. It is wonderful that you also experienced speedy delivery!

Rated 2 out of 5 stars

What went wrong is that I am unable to…

What went wrong is that I am unable to complete an order when I order on my main server, the screen will no go past "place your order) and I have no idea of why this haopens. I do not order on apps or on my mobile, so this is limiting me to what I am able to order.

22 July 2026
Cotton Traders logo

Reply from Cotton Traders

Our website complies with applicable legislation regarding Cookies
We allow users to reject the cookies that are not strictly necessary or required to maintain the functionality of our website. This ensures elements required for browsing, loading pages, login and checkout work as expected. You can delete the Cookies set by the Cotton Traders website in your chosen browser – it may be best to check on google how to do this.
Another alternative is using a different web browser to place your order. There maybe an issue with the specific web browser and web site linking.
If the above fails, you can place an order through our customer care team on 0161 286 4321.
Kind regards
Jaimie

Rated 5 out of 5 stars

All 4 items are what I expected

All 4 items are what I expected. They fit well too. So the size guidelines work well for me. The fabric suits me too. Comfortable. Also delivered fairly quick. Good. Would repeat.

22 July 2026
Cotton Traders logo

Reply from Cotton Traders

We are so pleased to hear that all four of your items met your expectations and that the size guidelines worked well for you. It is wonderful to know you find the fabric comfortable and that your order was delivered quickly. We appreciate your positive feedback!

Rated 5 out of 5 stars

In all honesty

In all honesty, I can only praise Cotton Traders for the quality of the clothing I have ever purchased, the material, designs and sizes, (apart from the lengths, I am short), Not a bad word from me. THANKS Cotton Traders also for your quick deliveries.

22 July 2026
Cotton Traders logo

Reply from Cotton Traders

We are so pleased to hear that you can only praise the quality of the clothing you have purchased, including the material, designs, and sizes. It is wonderful to know you appreciate our quick deliveries.

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