Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and brilliant items…
Excellent service and brilliant items quickly delivered
23 July 2026
Service always prompt
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your positive feedback. We are pleased to hear that you're happy with both the quality of our products and the service you received.
Overall a great experience!
24 July 2026
Good service Good prices .
Good service Good prices .
Shame about the sizes .
My product absolutely useless . No way the size quoted .
22 July 2026
Reply from Cotton Traders
Thank you for the review, we appreciate your comments regarding our service and the prices, we apologise for the sizing of the item ordered not being to your expectations.
I have placed a note on your account to ensure a full refund is issued upon return of the item and should you wish to do so.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Great clothes
Great clothes. Orders quickly fulfilled and delivered. However - with an inside leg of 30", sizes at Cotton Traders are either 29 or 31 inches. Consequently every pair of trousers I buy costs a further £11 to have them altered to fit. It's ridiculous that sizes are at 2" intervals. I'm sure that there are other men out there who feel the same. You either get them altered, look like a clown, or wear trousers at half mast. Please do something about it.
24 July 2026
Reply from Cotton Traders
We appreciate your feedback regarding our sizing options for trousers. We understand your frustration with the current 2-inch intervals and the additional cost for alterations. We are actively reviewing our sizing charts to better accommodate a wider range of customer needs and will certainly take your valuable comments into consideration as we explore improvements.
We do offer 30' inside leg in our coloured jeans and the men's stretch jeans.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Good quality and good delivery.
24 July 2026
I ordered the printed find knit jumper…
I ordered the printed find knit jumper based on the fit of a previous jumper I ordered which fitted perfectly. When it arrived the sleeves were too long and the hemline was over 8" wider! I also wasn't happy with the quality and will therefore be returning it for refund.
23 July 2026
Reply from Cotton Traders
Thank you for the review, we are sorry to hear that the sizing of the jumper differed and was not to your expectations.
I have today placed a note on your account to ensure a full refund for the items are returned. Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Easy to order good products
Easy to order, good proven products excellent price, delivered on time
17 June 2026
Prompt service with short delivery…
Prompt service with short delivery time. Excellent quality( cropped trousers). Fits true to size
24 July 2026
Meeting the expectations
Cotton Traders never disappoints. The ivy green trousers are cool, comfortable, and perfect for summer. I already own two pairs in navy, and the fit and quality...just great.
3 August 2026
Unprompted review
Good experience
Ordering was easy. Delivery timely. One item did not fit correctly so took it to local outlet. The staff there were extremely helpful, were able to replace item and do all paperwork for refund.
22 July 2026
Looking for nightwear I went to the…
Looking for nightwear I went to the local shop and was very pleased with the lady (Emma( who took time to listen to my requirements and helped find the item I wanted. She then very efficiently took my order and explained forward procedure. I returned a week later to collect my purchases and she was most gracious and efficient. Thoroughly recommend this place and the customer service.
1 August 2026
Unprompted review
Quality product
Quick, efficient service and as usual a quality product.
3 August 2026
Unprompted review
Always good quality clothing excellent…
Always good quality clothing excellent size options at great prices.
The orders are always completed and deliverd in very good time.
24 July 2026
Having dealt with you before I knew…
Having dealt with you before I knew what to expect.
Good clothing and excellent servive.
22 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.