Cotton Traders Reviews 

211,759
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,759)

31,462 reviews in the last 12 months

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Rated 2 out of 5 stars

Don't give you a full refund on returns!

Bought a pair of sandles for my Mum but had to return as, despite being described as a wide fit, she couldn't get her feet into them as they were way too narrow. Returned for a full refund but they deducted £4.34 off the £19.99 paid, so, ontop of the £3.99 paid for delivery, it has cost me £8.33 just for the privilege of trying on a pair of sandles. No reason given as to why money was deducted!
Not a very good experience

21 July 2026
Rated 4 out of 5 stars

Summer Trousers

Lovely trousers. I bought one pair at a store, liked them so much got 2 more colours, which were not available in store, online.
Click and collect was the easiest for me.
Had to wait a few days as busy time.

21 July 2026
Rated 3 out of 5 stars

I like the quality of the ladies wear…

I like the quality of the ladies wear and I think the prices are very competitive. My main complaint is with the delivery which is not so good. My parcel was supposed to have been delivered on Friday between 16.30 and 17.30 so I waited in, then I got a message to say it would later but was still due for delivery that day, it didn't arrive. It was finally delivered on the Monday at around 5pm. At least it came to the right house, in the past parcels have been delivered two streets away, thank goodness for honest neighbours.

21 July 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I ordered a large (20+) number of teeshirts for a small singing group, in a range of sizes to allow for people to try them. I picked them up from my local branch and they were very helpful from start to finish. This included an efficient refund for the shirts I returned once everyone had decided on their size. We love the teeshirts! They are perfect for singing during the hot weather, comfortable and cool, not least as they are 100% cotton. The fit and quality are both very good. Thank you, Cotton Traders.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Good products. Nice colour and material.

21 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're so pleased to hear you appreciate our good service, products, and the nice colour and material. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Delivered in a timely fashion

Delivered in a timely fashion, products are always good quality

20 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're delighted to hear that your order was delivered in a timely fashion and that you consistently find our products to be of good quality. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Good choice and Quality

Good choice from catalogue. Prices are reasonable. Good quality clothing. I have previously brought from them and have always been happy with the look, fit and quality. Delivery has always been on time. Would definitely recommend.

21 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive review and your recommendation. We’re so pleased to hear that you find our clothing to be of good quality and that our prices are reasonable. It’s wonderful to know you’re always been happy with the look, fit, and quality and that delivery has consistently been on time.

Rated 5 out of 5 stars

Normally a good experience however I…

Normally a good experience however I ordered a dress which was described as 100% Cotton. Definitely incorrect as it is polyester so being sent back.
Disgusting trades description. Product code AG11022.

30 July 2026
Unprompted review
Cotton Traders logo

Reply from Cotton Traders

We sincerely apologize for the inaccurate product description regarding the dress's material. We understand your frustration and are actively reviewing our product listings to prevent this from happening again. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Always very good quality & good value…

Always very good quality & good value for money, great service & quick delivery

20 July 2026
Cotton Traders logo

Reply from Cotton Traders

We’re so pleased to hear that you consistently find our quality to be very good and our products to be great value for money. It’s wonderful to know you also appreciate our excellent service and quick delivery.

Rated 5 out of 5 stars

I purchased six pairs of Jeans in…

I purchased six pairs of Jeans in various colours.
They were on offer which made buying a more delightful experience.
They are good quality and have the same comfort as similar trousers which I first bought from this company nearly thirty-years ago.
An excellent range of sizes for waist and leg as well.
Excellent service and with quick and reliable delivery too.

9 June 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive feedback. We’re so pleased to hear you are delighted with your recent purchase of six pairs of jeans. It’s wonderful that you found them to be of good quality and as comfortable as items you’ve enjoyed for many years. We're also glad our excellent range of sizes and quick, reliable delivery met your expectations.

Rated 4 out of 5 stars

Good quality, however, inside leg, length an issue.

Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which necessitated turning up. I also ordered 29" in the tapered chinos and these were spot on.

So Cotton Traders should address the inside leg measurements on Ultimate and Signature, because they are not as they should be.

Delivery super fast within a day via Evri.

21 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive comments on the quality and pricing of our products, as well as fast delivery. We're sorry to hear about the inconsistency in the inside leg measurements for the Ultimate and Signature chinos. Your detailed feedback is very valuable and has been passed on to our team for review.

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