Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
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Very pleased with sizing
Very pleased with sizing. It’s exactly as stated.
Very quick efficient delivery and easily tracked
27 July 2026
Bad delivery service.
I ordered some polo shirts, they were fine. But Evri delivery was shocking. Left outside even though we were in. No door knock just dumped the parcel in front of my car. I found the parcel the next morning WET it had not been raining, clearly a neighbourhood animal.
I don’t need to shop with a company that has no respect how parcels are delivered.
I’ll be shopping elsewhere.
3 August 2026
Unprompted review
May use AI-assist with repliesRead more
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I ordered a couple of items and paid…
I ordered a couple of items and paid for next day delivery. 48 hours later my order was still in the warehouse. This company is so crap they are sending me review requests for clothes that were never delivered.
27 July 2026
Reply from Cotton Traders
Thank you for your review.
I am sorry to hear of the problems you experienced with the delivery of your order.
On the whole, we are happy with the service we receive from EVRi, and would say that the majority of parcels are delivered without issue. However, there are exceptions and I do apologise that you were affected on this occasion.
I can confirm that you have been refunded in full for this order at your request.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Bought winter jumpers in sale
Bought winter jumpers in sale. Good selection of everyday jumpers although was tough going trying them on in the heatwave!!
26 July 2026
Reply from Cotton Traders
Thank you for your review! We hope you enjoy the jumpers when the weather starts to cool down.
Kind regards,
Alex
Cotton Traders Customer Support
quality products
quality products. excellent communications.
I always check Cotton Traders website before any others.
I would appreciate it if you could have more men's trousers (other than chinos) with 35 inch inside leg.
23 July 2026
Cotton Traders recently have not come…
Cotton Traders recently have not come up to your normal best standard. I placed an order on 15.7.2026 and the crop trousers was not in stock. I have phoned on 2 seperate Mondays regarding deliveries to be told that they would be dispatched on "the weekend" - guess what -no dellivery. I am 79 years old and been with Cotton Traders for years and years and never had such bad service. Your staff are very kind, but something is going wrong in Cotton Traders.
18 July 2026
Reply from Cotton Traders
Thank you for your review.
I am sorry to hear of the problems you have experienced with your recent order.
Having looked into this, I can confirm that the two items you were waiting on have now been cancelled at your request.
We kindly ask that you allow 3 to 5 working days for this refund to clear onto your original payment method.
I have passed on your comments to the relevant department for their consideration and do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Great product and company to deal with.
I ordered some linen trousers product code AC16973 in dove grey. It was the first time I had used Cotton Traders and naturally had a bit of a reservation as to what product and delivery would be like. I needn’t have worried. The trousers arrived with 48 hours (standard delivery) the colour size and product were perfect! In fact they were so nice when I tried them I kept them on!
I also had cause to contact customer services due to an error I made with my email address when ordering - they were pleasant and very helpful. A great experience all round.
6 August 2026
Unprompted review
Cotton Traders provides what every shop should be like
Cotton Traders provides quality products at very competative prices, the materials used are excellent, delivery charges are competative overall cannot find fault
27 July 2026
Good quality,affordable and caring staff
26 July 2026
Nothing is right!
Nothing is right!
Can’t sign in
Won’t send me a new password link
Return credit wrong
New order placed Friday in shop nothing to notify me!
26 July 2026
Reply from Cotton Traders
Thank you for your review.
I am sorry to hear of the problems you are experiencing.
To reset your password on our website, please click the 'Forgotten your password?' link on the log in page. You will then be sent an email which you can use to reset the password.
I can confirm you have been credited the correct amount for the two items we have received back at our returns warehouse. If you require any further assistance, please call our friendly Customer Care line on 0161 286 4321.
As advised when you placed the order, please allow the full 7 working days from the date of placing the order for your goods to be received at the returns warehouse. Once ready for collection, a member of the team will be in touch to let you know.
Kind regards,
Alex
Cotton Traders Customer Support
Good Company, with good products
They have good products that suits me, are well made at a good price, and their system for ordering and delivery is simple and effective.
22 July 2026
Easy to order and collect from shop.
26 July 2026
Reply from Cotton Traders
Thank you for your positive feedback! We are delighted to hear that ordering and collecting from our shop was easy for you.
My cardigan was just what I wanted
27 July 2026
Reliable Cotton Traders
I have dealt with Cotton Traders for many years and their products are always first class and well priced.
Delivery is efficient and speedy
25 May 2026
Very disappointed
Very disappointed with recent order and service. Sizing was incorrect despite following size chart. Return and refund took a long time, and unhappy to have to pay for return. Would have preferred exchange but not possible online only by using premium phone number.
23 July 2026
Reply from Cotton Traders
Hello Jane Harvey,
Thank you for your review.
I am sorry to hear of the problems you have experienced.
We do not and have never offered a free returns service. All refunds incur a small deduction to cover the cost of sending the goods back. All our returns information is available to view in our catalogue and on our website before you action a return.
If you would like to exchange, please call our friendly Customer Care line on 0161 286 4321. Please note that this is not a premium rate line. This line only charges your phone company's access charge.
I do hope this is of assistance.
Kind regards,
Alex
Cotton Traders Customer Support
Jeans offered me inside leg 27" which I…
Jeans offered me inside leg 27" which I have almost never seen.
n
No longer tripping on my own trouser leg.
27 July 2026
Reply from Cotton Traders
We're so pleased to hear that your order arrived quickly and that you're happy with the quality of the fitted sheet. Thank you for your feedback!
reply was prompt and efficient.
18 July 2026
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