Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my new swim wear
Love my new swim wear
Wanted a 2piece that looked like one piece
Perfect, fits the Bill , great quality , fits to size.
So, delighted I ordered another set in different design
28 July 2026
Excellent quality and service
My order was processed very quickly and efficiently. The roll neck sweaters which I ordered are very smart and comfortable.
27 July 2026
I returned the item requested a receipt…
I returned the item requested a receipt and did not receive it nor any response from Cotton Traders. I would also like the opportunity to exchange for a larger size but was not offered that choice.
28 July 2026
The Chino were made of a good quality…
The Chino were made of a good quality cloth but were of a baggy design!
I'm still waiting for a refund even though the parcel was delivered bach to Cotton Traders on Tuesday 4.8.26!
27 July 2026
Good quality goods that fit
Always a good company to buy from with a good quality selection of products the actually fit with the size stated. Ordering online is easy and quick to see if your size/colour is available. Have bought various items over the years and never disappointed. Delivery seamless, with updates from the carrier.
28 July 2026
Easy to use website
Easy to use website, easy to collect from Shop in Ely with friendly helpful staff.
Good quality clothing in good sizes.
28 July 2026
Almost perfect but not quite!
It doesn't crease and It is exactly what I wanted ie a light half sleeved simple and attractive summer cardigan. But I wanted elegant sleeves without the flappy loose look that seems endemic these days and the sleeves don't quite make it!
28 July 2026
Outstanding Company.
Cotton traders are an excellent company, nothing is too much trouble. On line communications are excellent and the Customer care staff are friendly, helpful, knowledgable and very professional. Importantly their products are excellent quality and good value.
25 July 2026
Excellent quality and fit
28 July 2026
Great quality clothing!
26 June 2026
Very pleased with my jeans.
Very pleased with my jeans that I ordered. The colour was true to the picture. Fitted lovely. Ordering was easy and I was informed when delivery was due.
28 July 2026
The trousers were a comfortable fit and…
The trousers were a comfortable fit and the colour is good. Delivered on time, looking forward to buying again.
28 July 2026
Always a great service and delivery
Always a great service and delivery. Easy to use and return goods with prompt refund. Good experience all round.
17 May 2026
Did click & collect at local store
Did click & collect at local store. Staff very friendly and helpful. Asked if I’d like to try the items on. Items great.
28 July 2026
Good quality and choice.
Good quality and choice.
Have returned my first Order as Size not suitable.
I have suggested replacing with smaller size to save new transaction and preserve the Promo discount. I did not receive response. I am purchasing for an elderly gentleman in a Care Home so this would have been helpful.
22 July 2026
Good fit, good quality, rwasonable priceEasy to order
Easy to order, good delivery service, item was a good fit, quality material and at a reasonable price. Couldn't ask for anything better. Would recommend.
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.