Cotton Traders Reviews 

214,801
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 30,844 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the fantastic quality of the garments, noting that the fabrics are soft, durable, and wash remarkably well over time without losing their vibrant colors. Shoppers also mention that browsing the online store is wonderfully straightforward, and orders consistently arrive quickly accompanied by helpful tracking updates. Some reviewers were not happy with sizing inconsistencies, reporting that certain clothing pieces were poorly proportioned or didn't match the promotional descriptions. Furthermore, a few customers experienced frustrating delivery delays, occasionally facing recurring issues with the specific parcel courier handling their shipments.

What people talk about most

Product

People report positive experiences with product, highlighting the good quality, reasonable prices, and... See more

Quality

Consumers find quality to be positive and consistently report satisfaction with garments that wash well,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that parcels frequently arrive promptly and... See more

Order

Users describe positive interactions with order, highlighting the quick and easy ordering process through the... See more

Service

Clients share positive opinions on service, consistently highlighting a prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just started buying from Cotton Traders and am impressed by quality of garments and accuracy of sizing. As an older normal sized woman it is nice to see clothes modelled by normal sized people.... See more

Company replied

Rated 5 out of 5 stars

I have been wearing Cotton Traders' trousers for years now. The pull up, elastic waist ones are perfect for warm weather. They are comfortable against my sensitive skin, thoughtfully designed (my phon... See more

Company replied

Rated 5 out of 5 stars

I've been using Cotton Traders for at least 8 years now, and possibly even longer. I shop mainly online, but also at one of their outlets at a relatively nearby garden centre; which is also a handy p... See more

Company replied

Rated 5 out of 5 stars

Order arrived well packaged and quicker than expected via evri. Very good quality clothing, hard wearing and items wash well. I have ordered from here last year and again now and will continue too. Pr... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

215K reviews

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4.4

All reviews

(214,801)

28,779 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole Shopping experience with Cotton Traders was easy and professional.

The products available on-line were of good quality and at a low price. The ability to pickup the order from a local Garden Centre was ideal. No requirement to be available at home and can choose my own time for the pickup. The delivery was rapid and great to have a staff member on-site for the pickup.
When I got home, I opened 1 of the 4 Polo shirts purchased and found it was too large. I contacted Customer Service to request the method for exchanging the shirts for a smaller size. The Agent suggested I should try on all 4 Polo Shirts while on the phone. I did this and discovered 2 were the correct size and 2 were too large. He organised 2 more shirts to be delivered to the shop, where I was able to do a swap them with the returned items. All in all, an excellent and professional service

30 August 2026
Rated 3 out of 5 stars

Evri let the whole experience down

Evri let the whole experience down. Given day and time of arrival three days running, only to receive nothing. On 4th day, items finally delivered just before 9am. Fortunately I was in!
I might purchase from cotton traders more often, if I didn’t have to pay for both receiving, and returning items from you. It gives you rather a mean image I think. However, generally speaking, I’ve been satisfied with my purchases.

30 August 2026
Rated 5 out of 5 stars

Great quality with comfort built in

Whenever I visit Cotton Traders site I always see something I suddenly need. The choice of products is huge from clothing to home ware. Always great quality. Plenty of multi buy offers. The clothing has comfort built in and often have plenty of colour options. Easy to use site. From ordering to delivery is very quick.
Over the last couple of years I have noticed that some of their jersey tops have been prone to shrinkage in the wash even when I have followed the washing instructions.

30 August 2026
Rated 5 out of 5 stars

Soft quilt and lightish and warm and…

Soft quilt and lighting and warm and comfortable, one of the most comfortable quilts that I have ever owned. I will be buying another one as and when needed. Highly recommend purchase. I am very happy with my purchase of this quilt. When I get in bed, just feels so good.

25 April 2026
Rated 5 out of 5 stars

Cotton Traders is an excellent company…

Cotton Traders is an excellent company to deal with. I recently had a problem with delivery of items I ordered and Cotton Traders sorted it all out without delay. I love their clothes, great variety of items, types of material and colours. Their items are priced reasonably. They also do a wide range of sizes in both women and men’s clothing. Highly recommended!

30 August 2026
Rated 5 out of 5 stars

Phoned in an order as website wasnt…

Phoned in an order as website wasnt accepting it. Spoke to a lovely lady who sorted it all out for me and was especially lovely as it was nearly closing time but she didn’t rush me at all. Then it came to my pick up point very promptly and the lady there said I could try it on which as brilliant. 10/10 customer service right there way through.

5 September 2026
Unprompted review

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