Very good quality shirts that are well priced and come with a good choice of colours. Despatch if goos was very efficient, however...... Through no fault of Cotton Traders, the original delivery dat... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and na... See more
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I found the website easy to follow to buy the item I wanted. I have been buying from Cotton Trader for quite some years. I have always been pleased with the quality of clothing etc. at affordable pri... See more
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I have been using Cotton Traders for years, and the reason being I have never been disappointed with any item I have ever bought from Yourselves. Your items are as stated. The quality is always... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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From online ordering to local…
From online ordering to local collection, the processcwas very user friendly.
I love the colour of my new waterproof trainer/shoe and find tgey are very comfortable.
24 August 2026
May use AI-assist with repliesRead more
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My honest review for the order I placed
I am satisfied with the elasticated waist trousers received, for their material quality and colour, and would have given a full 5-star review for the order consisting of two items, only if both items were correctly delivered. On this occasion, only one item was delivered correctly, the other item delivered was NOT the item I ordered. I received the correct replacement 6 days after the incorrect item was returned to Cotton Traders at Nottingham, NG15 0DR.
24 August 2026
Reply from Cotton Traders
We are sorry to hear that there was an issue with your order and that you initially received an incorrect item. We are glad that this was rectified for you and appreciate you taking the time to leave your feedback.
Reply from Cotton Traders
We are so glad to hear that you are happy with the quality of your recent purchase. Thank you for taking the time to leave a review.
Great coat to take me into the winter
I chose the purple just to bring some brightness when the days start getting shorter. Love the fact this coat is also waterproof so perfect for unpredictable Autumn weather. The size 12 is the right fit.
24 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear you love your new purple coat and that it brings brightness to shorter days! It's wonderful that the waterproof feature is perfect for unpredictable autumn weather.
Up in the air with this one!…
This hot air balloon style wind chime caught our eye. We wanted a couple of gifts for family, but needed to see it in the flesh. We absolutely loved it so immediately ordered a couple more within a week or so. I thought that we might qualify for the the grey backpack, so I emailed CT. But this was rejected, hence the review lost a star. Disappointed
24 August 2026
Reply from Cotton Traders
Thank you for your lovely feedback on the hot air balloon wind chime! We're so pleased to hear you loved it enough to order more for your family. We understand your disappointment regarding the grey backpack promotion unfortunately you are only able to use 1 promotion per order and i can see that you took the offer of the windchimes at offer at half price.
Items of good quality and fitted…
Items of good quality and fitted perfectly. Order quickly received
23 August 2026
Reply from Cotton Traders
We're so pleased to hear that you found the items to be of good quality and that they fitted perfectly. It's also wonderful to know your order was received quickly! Thank you for your fantastic feedback.
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you are happy with both the quality and value of your purchase.
The order was delivered to my old…
The order was delivered to my old address, a place I haven't lived in for six years. Customer services were useless, suggesting I go looking for the parcel and that I hadn't updated my details. As I pointed out, I have bought other things from them and had them delivered to my current address. In addition it isn't my responsibility to go chasing after a lost parcel. They refused to budge saying the only thing they could go, is write to my old address and see if the people living there would send the parcel back. Needless to say, I will not be using Cotton Traders again and I am considering complaining to Trading Standards.
26 July 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that the order was placed to your old address. On looking into our records, I can see that a letter has been sent to the occupants of this address to ask if they can kindly return the parcel back to us. Once the parcel has been returned you will be issued with a refund. To prevent this from happening again in the future we kindly ask if you can log into your account and change the default address to the correct address. We do ask all our customers to check that the details on the order are correct before placing the order as we are unable to amend any details once the order has been placed.
We apologise for any inconvenience caused.
Kind regards,
Jennifer.
Ok delivery Good goods value for money
Ok delivery Good goods value for money
Overall 10/10
24 August 2026
Reply from Cotton Traders
We're delighted to hear that your delivery was good and that you found our goods to be great value for money. Thank you for your positive feedback!
Bought blue cotton pyjamas
Bought blue cotton pyjamas, finally found a pair that are all cotton, fit well but not too tight, a bit long but then I am only 5ft and wash lovely. Added bonus of having mix and match sets(2pairs in pkt) that actually give you a choice of 4 different sets of pyjamas. Love these as they look like a pair of trousers with a t shirt, perfect for wearing around house all day if you want to.
24 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear you found our blue cotton pyjamas to be such a great fit and that they wash so well. It's wonderful that the mix and match sets offer such versatility for wearing around the house!
Mixed feelings
Whilst I am happy with Cotton Traders service,I am not happy that you keep using Evri for your deliveries.
The last two deliveries were left outside in an unsafe place because the driver obviously could not be bothered walking round to the door where there was a bell to get access to the stairs for my flat. I was in!!!
Only when I saw a picture of the parcel lying out in the communal area at the back did I realise it had been dropped off. I then had to go downstairs to find it.
It’s not good enough, I’m an old aged pensioner and still mobile, what if it was a disabled customer?
Makes me think it’s not safe to order from you again.
24 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear of this. Although the courier is not required to obtain a signature when delivering the parcel, they are required to ensure the safe delivery of the parcel. I have therefore contacted our couriers service and asked them to investigate this further with the courier to prevent this from happening again in the future. In the meantime, I have issued you with a refund to cover the delivery charge and this will show back in your original payment method within the next 3-5 working days.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your delivery needs in the future.
Kind regards,
Jennifer.
Reply from Cotton Traders
We're so pleased to hear that you found our products to be of good quality, well-designed, and that they are comfortable and warm. Thank you for your wonderful feedback!
Good customer service …
Ordered an item a month ago which didn't arrive. When I advised them off this, the money was refunded within 24 hours
24 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We appreciate you letting us know about your experience with the order not arriving. We are glad we could process your refund quickly and we apologise for any inconvenience caused.
Dealing with Cotton traders by computer…
Dealing with Cotton traders by computer is easy, orders can be made quite quick, and the clothes are of excellent quality.
19 July 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that you find dealing with us by computer easy and that orders can be made quickly. It's wonderful to know you appreciate the excellent quality of our clothes.
Love Cotton traders
Love Cotton traders. Very east to order and return. Most things I don't need to return but if I do just take it to my local post office. Quality of clothes very good. Just like everything about Cotton Traders. Thank you.
24 August 2026
Reply from Cotton Traders
We are so pleased to hear how much you love Cotton Traders! It's wonderful to know that you find ordering and returns easy, and that you appreciate the good quality of our clothes. Thank you for your kind words.
I am happy with this dress the fit
I am happy with this dress the fit, length and quality is perfect. Sandra Brodie
24 August 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the fit, length, and quality of your new dress. Thank you for sharing your positive experience with us!
Reply from Cotton Traders
We're so pleased to hear that your order arrived quickly and that the trousers fit perfectly! Thank you for your wonderful feedback.
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