Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
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Review summary
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Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
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I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Lovely little nightdress
This lovely little nightdress floats along and as my husband says, makes me look like an angel!
5 August 2026
Disappointment
I ordered two items, and although both items were available when I ordered them, one proved not to be available when it came to delivery. Although of course I got a refund, I was very disappointed not to receive the item , a blouse, and I do not understand why I was able to order it, but Cotton Traders were not able to supply it.
4 August 2026
May use AI-assist with repliesRead more
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Item was fine. Delivery atrocious.
The product was as described and good quality. However, despite being charged for delivery and the website saying it would be 'fast', it took a full week from order acknowledgment to order dispatch. Then another couple of days for it to be delivered to their local store. I don't call that fast; I'll probably try elsewhere in future.
3 August 2026
Reply from Cotton Traders
Good afternoon,
Thank you for taking the time to leave a review.
We are sorry that your parcel arrived later than you expected.
When you select the Click & Collect option on our website, it does state: ‘Free over £35, with free returns to store. Delivered within 7 working days to stores nationwide.’
Having checked your order, we can see that it arrived within the 7 working day period. We advise 7 working days for click & collect orders as it depends which day your selected store receives their deliveries.
As your order was under £35, you were charged £2.99 for delivery to the store. I have today refunded this delivery cost as a goodwill gesture. Please allow 3 to 5 working days for this to clear into your account and show on your statement.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
This company always sells good quality…
This company always sells good quality clothing . And household goods, you’re always updated when goods are dispatched and when they’re going to be delivered.
9 August 2026
Easy to order
Easy to order, on time delivery. Unfortunately had to be returned as too small
10 August 2026
The dress was wonderful delivery…
The dress was wonderful delivery perfect definitely will be a returning customer
10 August 2026
Good shopping
Good quality clothes quick delivery 🚚 service abit pricey but you get what you pay for other than that look in sales
27 July 2026
Always satisfied with ordering
Always satisfied with ordering, delivery and quality.
On the very rare occasion I have needed to exchange or return goods( only ever due to personal preferences) I have found it easy.
On the rare occasion I have needed to contact Cotton Traders I have always been treated courteously and the problem has been quickly solved.
26 June 2026
Reply from Cotton Traders
Hello Carol,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issue with the bras received. These shouldn’t shrink in the wash. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.
Should you decide to return the bras, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.
If you would prefer a replacement or require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Delivery as promised.
10 August 2026
ALways pleased with Cotton Traders…
ALways pleased with Cotton Traders Speedy delivery and returns service without any quibble if required.
8 August 2026
Excellent Service
Top quality materials used in manufacture of garments received.
Wonderful delivery service.
9 August 2026
Nice easy style bit too long even…
Nice easy style bit too long even though I ordered a small and VERY loose
10 August 2026
Reply from Cotton Traders
Hello Helen,
Thank you for taking the time to leave a review.
We are very sorry to hear that the length and size of the midi shirt dress wasn’t suitable. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.
Should you decide to return the item, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
good company to deal with
Always found this a good company to deal with. Easy to order. Fast delivery. Quality products. Genuine sale products.
24 July 2026
Amazingly fast service
Amazingly fast service, excellent goods, good prices.
I am 5 feet 3 inches tall and find that frocks from almost all suppliers do not fit me. It might be something you could consider in future. Well done with the tops.
10 August 2026
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