Cotton Traders Reviews 

213,332
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the reliable quality of the clothing and various products, noting that items are comfortable and fit nicely. Shoppers also appreciate the exceptionally fast delivery service and the smooth online ordering process. However, some customers also noted issues with delivery delays and shared frustrating experiences with the courier company. A few other people also felt that the sizing was quite inconsistent, making returns necessary when items turned out to be too big or too small. Others mentioned that certain fabric qualities did not fully meet their expectations over time.

What people talk about most

Product

Customers report positive experiences with the product quality and clothing range. Reviewers frequently... See more

Quality

People report positive experiences with quality, expressing general satisfaction with the durable materials... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast arrivals.... See more

Order

Users describe positive interactions with order, highlighting easy online ordering, quick dispatch, and... See more

Service

Consumers find service to be exceptionally positive, praising the quick speed of handling and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more

Company replied

Rated 4 out of 5 stars

The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more

Company replied

Rated 4 out of 5 stars

I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more

Company replied

Rated 5 out of 5 stars

Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(213,332)

30,248 reviews in the last 12 months

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Rated 3 out of 5 stars

Lovely item, but possibly a return?

The dressing gown is lovely. However, it was so badly screwed up and creased, that i question whether it was, in fact, a returned item. I needed it urgently, so ended up washing it first, but not entirely happy

11 August 2026
Rated 4 out of 5 stars

All good

The items I bought look good and fit well just as ones I have bought from this company did before.
Delivery takes a bit of time, as I live on a small island, but that's not important as long as things arrive in good conditions which they did.

11 August 2026
Rated 2 out of 5 stars

T-shirts no longer good value

Bought a polo and two crew-neck T-shirts in May 2026.
I would rate the polo as good value for money, but the T-shirts (worn and washed no more than 2-3 times each) feel thin and the crew necks have become wavy, failing to lie flat against the body and looking as though they have been in use for years.
T-shirts from another company, bought around the same time, still look great.
I've had cotton traders T-shirts before, with the embroidered 'Cotton Traders' logo on the left sleeve, and have been pleased with them. The embroidered logo has now been replaced with an external label, and I suspect other cost-cutting measures have resulted in a general loss of quality. What a shame!

28 April 2026
Rated 5 out of 5 stars

Cotton Traders are a excellent company…

Cotton Traders are a excellent company whose reputation is built on quality and customer care. The quality of their merchandise is second to none and I am sure existing customers along with future customers will agree. I thoroughly recommend Cotton Traders.

11 August 2026
Rated 5 out of 5 stars

Order with confidence

Excellent website, easy ordering process and straightforward returns (though I've rarely had to return anything as garments are top quality). Our local courier is also excellent.

10 August 2026
Rated 5 out of 5 stars

My favourite clothing store!

I just wanted to say that the quality of Cotton Traders products is first class and at a fair price!
Whilst I absolutely love visiting their shop outlets, because the staff are always wonderful and I can try items on, the service online is equally faultless

10 August 2026
Rated 5 out of 5 stars

Exemplary service

I’ve ordered a click and collect from the Dorchester store twice. Both times I have been served by Luke who is exactly how I would like all shop assistants to be. Not only was he helpful, he was extremely polite without being sycophantic. He called me Mrs (and my surname) which I find respectful and as he was about to go to get my order he pointed out the sale rail to browse in the meantime. All this, and more, make me want to go back to that store even if the clothes aren’t always to my taste! Well done Luke

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality clothes at affordable prices.

Quality clothes at affordable prices.
Fast delivery.

10 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're delighted to hear that you are pleased with the quality of our clothes, the affordable prices, and the fast delivery. Thank you for your wonderful feedback.

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