I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
Company replied
Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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Very quick to order .
Items came on time and packed well.Got items in the sale ,one happy customer
19 August 2026
Very prompt servive
Very prompt servive . Staff at High Legh garden centre are very helpful
20 August 2026
These sandals were much lighter (…
These sandals were much lighter ( weight) than previously bought pairs. Don’t feel confident that they will be sturdy enough and that they may possibly be a slip risk.
20 August 2026
Prompt delivery.
20 August 2026
Pink cardigan.
Lovely cardigan which was delivered within a few days of ordering. Mother in law was delighted.
20 August 2026
Great choices
Great website with plenty of choices, easy to order and the delivery was great too.
20 August 2026
It was easy to place an order
It was easy to place an order.
Delivery was quick, 2 days.
Pleased with the two jumpers I ordered, good fit and quality, also the price in the sale.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good products good value arrived…
Good products good value arrived quickly well packed thank you.
20 August 2026
Reply from Cotton Traders
We're delighted to hear that you are pleased with the products, value, and quick, well-packed arrival of your order. Thank you for your wonderful feedback!
Reply from Cotton Traders
We're so pleased to hear that your order arrived on time and was well packaged. Thank you for your positive feedback!
Great in every aspect
Great in every aspect of high quality purchases and customer satisfaction.
20 August 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the high quality of your purchases and that you experienced excellent customer satisfaction. Thank you for your wonderful feedback!
Easy to order and return
Easy to order , delivery on time,easy to return part of order via local store.
19 August 2026
Reply from Cotton Traders
We're so pleased to hear that you found the ordering process easy, that your delivery was on time, and that returning part of your order via your local store was convenient. Thank you for your positive feedback!
Great to pick up orders locally
Placed order online and picked up in our new store. Great service from the store manager. Goods were correctly packed and received in good order.
19 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear about your positive experience with our new store and the great service you received from the manager. It's wonderful to know your order was correctly packed and received in good order.
Communication good through order…
Communication good through order processing, delivery on schedule and quality of the products.
20 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear that you found our communication good throughout the order process and that your delivery was on schedule. It's wonderful to know you're happy with the quality of our products.
Reply from Cotton Traders
We're so pleased to hear that you found our products to be of decent quality and a good fit, offering great value for money. Thank you for your wonderful feedback!
Disappointed
Very disappointed with the sweatshirts. I have had to return them as the sleeves were way too long. Sorry
I have purchased a number of sweatshirts from you in the past but this is a first.
20 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear that the sleeves are too long on the sweatshirts, and I have passed your valuable feedback to our buying team. I have ensured that once your return is processed that you will receive a refund in full and will not be deducted the returns charge.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
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