I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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The item has not been delivered
The item has not been delivered, some 8 days after Evri acknowledged receipt. This is truly service from 50 years ago and I doubt I shall use CT again.
1 August 2026
May use AI-assist with repliesRead more
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Really lovely items for all ages and…
Really lovely items for all ages and sizes
Comfy designs
Like elastic waist band
3/4 sleeves
Different trouser length
Lovely fabric and patterns
2 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear you appreciate the variety of items for all ages and sizes, along with the comfy designs. It's wonderful to know you love the elastic waistbands, 3/4 sleeves, different trouser lengths, and the lovely fabric and patterns!
Reply from Cotton Traders
We're happy to hear that you had a positive experience with us. We appreciate your kind words.
Ordered goods arrived on time as stated…
Ordered goods arrived on time as stated and sizes were correct cannot ask for much more. Have so many problems with other suppliers size wise etc, CT used to be 2nd division NO more…regards.
1 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so glad to hear that your recent order arrived promptly and that the sizing was accurate. We truly appreciate you recognizing our efforts to provide a great experience.
Very nice to shirts
Very nice t shirts. Good quality, fit well and comfortable. Delivered well packed and timely. Happy to recommend them.
1 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear that you are happy with the quality and fit of our t-shirts, and that they are comfortable. It's wonderful to know they arrived well-packed and timely!
Very good experience of customer service…
A delay in the arrival of my parcel was dealt with by fast tracking a replacement to me. The swimsuit fits well. Was just right for an older woman with tummy control and a skirt. I was delighted at customer service
11 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that our customer service team was able to resolve the delay with your parcel by fast-tracking a replacement. It's wonderful to know that your swimsuit fits well and was just right for you!
Great t shirt
Great t shirt, will order more. Washed really well. Very pleased with quality.
29 July 2026
Reply from Cotton Traders
Thank you for your review! We are so pleased to hear that you are very happy with the quality of your t-shirt and that it washed so well. We look forward to your next order!
Reply from Cotton Traders
We're so glad to hear you enjoyed the quality of our goods and service. We truly appreciate your positive feedback!
I liked the sandals
I liked the sandals, they look good and are comfortable.
There was however a problem with delivery. I kept getting dates which did not happen until four days later
1 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so glad to hear that you liked the sandals. We are so sorry to hear that your order arrived later than expected. I have passed your valuable feedback to our courier service to help them improve their service in the future. In the meantime, I have issued you with a refund to cover the delivery charge and this will show back in your original payment method within the next 3-5 working days.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention.
Kind regards,
Jennifer.
EXCELLENT PRODUCTS THAT ARE OF VERY…
EXCELLENT PRODUCTS THAT ARE OF VERY HIGH QUALITY. RECENTLY ORDERED THE CLASSIC SOFT TOUCH BLUE AND WASHED ROSE . SUPERB FIT IN THE LARGE VERY EASY TO IRON. LOOKS AND FEELS GREAT. ALSO ORDERED THE HERITAGE CLOUD RUGBY POLO SIZE LARGE- AGAIN GREAT QUALITY BUT VERY VERY HEAVY.
GREAT SERVICE PROVIDED ON ABSOLUTELY EVERYTHING, 10/10 WELL DONE COTTON TRADERS. BRILLIANT.
31 July 2026
Reply from Cotton Traders
Thank you for taking the time to leave a positive review. We are absolutely delighted to hear such wonderful feedback about our products and service! It's fantastic to know you're enjoying the excellent quality and superb fit of your recent purchases. We appreciate you highlighting the comfort and ease of care.
Reply from Cotton Traders
We're so pleased to hear that you're happy with both the product and the great price you received on the offer. Thank you for your wonderful feedback!
Reply from Cotton Traders
We're so pleased to hear that you are happy with your purchases and the delivery experience. Thank you for your wonderful feedback!
Easy to order kept up to date on…
Easy to order kept up to date on progress of delivery. Unfortunately they use Evri to deliver which was a nightmare not delivered as advised and delivered to wrong address .
1 August 2026
Reply from Cotton Traders
Thank you for your feedback. We're pleased to hear the ordering process was easy and that you were kept updated. We are very sorry to learn of the difficulties you experienced with the delivery service and that your parcel was delivered incorrectly. We are looking into this matter.
Just what my husband wanted
Just what my husband wanted trousers fitted well l just needed to shorten them. He loves the navy striped ones, he now has 3 pairs
1 August 2026
Reply from Cotton Traders
We appreciate you taking the time to leave a review. It's wonderful to hear that the trousers fit well and that your husband loves the navy striped ones! We're so pleased he now has three pairs.
Good service
Good service, nice products as always. Sadly did not fir and had to be returned.
1 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're happy to hear you appreciate our service and products. We understand it can be disappointing when an item doesn't fit, and we hope the return process was smooth for you.
Excellent linen shorts
These are the fourth pair of Linen Blend Relaxed Fit shorts in Navy I have purchased and I just love them. They are perfect in length for my legs and age and so comfortable. They wash well and just keep going despite me wearing them every day during this hot weather. Highly recommend them.
4 August 2026
Unprompted review
Reply from Cotton Traders
We are so pleased to hear how much you love your Linen Blend Relaxed Fit shorts! It's wonderful to know they are the perfect length and so comfortable, especially with how well they wash and endure daily wear in the hot weather. We really appreciate you taking the time to leave a lovely review. Thank you!
I like everything
I like everything: the product quality, delivery speed, current discounts, and the transparency of tracking and return.
1 August 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the product quality, delivery speed, current discounts, and the transparency of tracking and returns. Thank you for your wonderful feedback!
I found the online ordering process…
I found the online ordering process good and the product of decent quality. I hate the delivery using EVRI who do not seem able to delivery timely. They kept giving me updates but then changed things and did not tell me the date the item would be delivered. Because Cotton Traders use EVRI I dropped two stars.
1 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear that your order arrived later than expected. I have passed your valuable feedback to our courier service to help them improve their service in the future. In the meantime, I have issued you with a refund to cover the delivery charge and this will show back in your original payment method within the next 3-5 working days.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention.
Kind regards,
Jennifer.
Always love Cotton Traders
Always love Cotton Traders. Lovely items at a reasonable price.
27 July 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently enjoy our items and find them to be of good value. Thank you for your wonderful feedback!
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