Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Online ordering was easy and straightforward. Delivery was very prompt. There was a slight complication with my order which was quickly and very efficiently dealt with by a gentleman in your Evesham s... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ghastly
I'm going to Greece soon, saw the floral twill jacket. I make my own dresses etc. I ordered 2 sizes. The jacket was awful, how it ever reached the production stage I can't imagine. I'm tall and broad shouldered, way too baggy even for me, but the worst bit was the way the collar didn't sit properly in the neckline.
7 August 2026
More than happy with the service you…
More than happy with the service you provide. Thank you.
8 August 2026
Clothes are NOT cotton!
Most of the clothes are NOT cotton but cheap plastic fabrics. Sizes are labelled incorrectly. The fabric cuts are awful they that create a non human body shapes, probably due to using child and/or unskilled 3rd world labour. The best thing I've had from them was a cardigan buy even that frayed after one season. Sad because they used to be great.
18 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always good quality looks good and the…
Always good quality looks good and the fit is right.
8 August 2026
Reply from Cotton Traders
Hi Kathleen
We're so pleased to hear that you always find our products good quality, look good, and that the fit is right. Thank you so much for your order and for your wonderful feedback!
Excellent items as expected
Excellent items as expected. Unfortunately delivery was not brilliant as not delivered to my flat but left in public area.
6 August 2026
Reply from Cotton Traders
Hello Monica Stanley,
We're delighted to hear you're pleased with your purchase, however, we're very sorry to learn about the issue with your delivery.
I have today refunded the postage costs and have also raised this with our courier company.
Please accept our apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Reply from Cotton Traders
We're so pleased to hear that you are happy with your products and that the sizing is good. Thank you for your wonderful feedback 😀
Reply from Cotton Traders
Hello Conor,
Thank you for your feedback and we are truly sorry to hear that the fit and sizing of the jeans was not as expected.
We have shared your valuable comments with our buying team for their review and have refunded all the postage costs back to your original method of payment.
Please accept our sincere apologies for any disappointment felt.
Kind regards
Carolyn
Cotton Traders Customer Support
Delivery and returns easy also the…
Delivery and returns easy also the quality of the dresses were good
8 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found our delivery and returns process easy, and that you were happy with the quality of the dresses. Thank you for your lovely feedback 😀
Reply from Cotton Traders
We're delighted to hear that you experienced good service and that your order was dispatched quickly. Thank you for your lovely feedback 😀
Lovely poncho I did my order on and the item…
I did my order on line and the item came quickly, I saw the poncho advertised on a leaflet and thought it was a useful item to add to my wardrobe i usually take a size 16 so I ordered the medium, the material was lovely and soft and very comfortable and great to have a hood, but for me it was a bit big I was disappointed but I’m thinking of trying the small as I would love to have this poncho, anyone thinking of ordering I would definitely recommend lovely item.
8 August 2026
Reply from Cotton Traders
We're so happy to hear you love the material and comfort of the poncho, and that you're considering trying a smaller size! We appreciate your valuable feedback regarding the sizing and are glad you would recommend it 😀
Great choice and super quality at…
Great choice and super quality at reasonable pricing. A beautiful skirt purchased, perfect length, just what I’ve been looking for. Easy to navigate on line.
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found you perfect skirt. It's wonderful to know that the beautiful skirt you purchased is just what you've been looking for and you found our online navigation easy 😀
I have been buying from Cotton Traders…
I have been buying from Cotton Traders for a long time now and am yet to be disappointed. Good quality and well priced items along with great service. Would definitely recommend\.
8 August 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you have been a long-time customer and have consistently been happy with the quality and pricing of our items, as well as our great service.
Excellent service
Excellent service
High quality goods
Swift & reliable delivery
What more could you ask for
8 August 2026
Reply from Cotton Traders
We're so pleased to hear that you experienced excellent service, high-quality goods, and swift, reliable delivery. Thank you for your wonderful feedback 😊
Good quality tee shirts
Nice quality tee shirts but rather large. I kept them but next time I will drop a size.
8 August 2026
Reply from Cotton Traders
Thank you for your feedback. We're glad to hear you appreciate the quality of our tee shirts. We understand that the sizing was larger than expected, and we appreciate you letting us know. We hope the next size down works perfectly for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.