Cotton Traders Reviews 

213,578
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing and the remarkably fast, reliable delivery service provided during their regular purchases. People also find the online ordering process extremely simple and truly appreciate having a very wide variety of comfortable products available to easily choose from. Some people were dissatisfied with external courier delays, noting that packages occasionally arrived late or were carelessly left in inconvenient outdoor locations. Additionally, a small group of customers experienced frustrating issues regarding incorrect sizing or inconsistent clothing fit across different purchased items that required returns.

What people talk about most

Product

Consumers find product to be positive, highlighting good quality clothing, comfortable fits, and reasonable... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made clothing and... See more

Delivery service

People report positive experiences with delivery_service, noting that the online ordering process is simple... See more

Order

Reviewers highlight positive aspects of the order process, noting that online ordering is simple and easy to... See more

Service

Clients share positive opinions on service, highlighting promptness, efficiency, and exceptional speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more

Company replied

Rated 5 out of 5 stars

First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more

Company replied

Rated 5 out of 5 stars

Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more

Company replied

Rated 5 out of 5 stars

I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

214K reviews

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4.4

All reviews

(213,578)

30,491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

review

I have found my size which is good.
Most of the items are a reasonable price and a nice quality.

15 August 2026
Rated 1 out of 5 stars

Stitching on trousers pockets poor.

Stitching on trousers very bad on pockets. Stitching has come undone on 2 pairs of the same trousers. (elasticated waist Action Trousers). Car keys fell out of pocket twice. Love the trousers but tempted not to buy again, because of this. Very disappointed.

25 August 2026
Unprompted review
Rated 2 out of 5 stars

Sandles the metal part holding the…

Sandles the metal part holding the straps on were so small as to be a joke, very poor quality in my opinion.
I made a mistake ordering the shirt I did not realise it was cotton plus artificial material. I have to say you specified cotton and one had to pan down to see the artificial fibre.

14 August 2026
Rated 5 out of 5 stars

Cotton traders are just the best…

Cotton traders are just the best extremely good quality products I own many items from cotton traders,shirts jumpers, t-shirts, jackets, shoes and I love them all they are good quality and look good I have no complaints.

8 January 2026
Cotton Traders logo

Reply from Cotton Traders

Hi
We are so happy to hear that you find our products to be extremely good quality. It's also great to know you own and love so many items from us, We really appreciate your loyalty and your lovely feedback.

Rated 5 out of 5 stars

My Cotton Traders delivery was very…

My Cotton Traders delivery was very good and on time. The invoice and return information was clear and easy to understand. I shall be using this service again.

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hi
Thank you for your wonderful feedback! We are so pleased to hear that your delivery was on time, and the return information was clear and easy to understand. We really appreciate your loyalty and your very kind words. Thank you.

Rated 5 out of 5 stars

excellent quality items and service was…

excellent quality items and service was great

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hello Terry
We're so pleased to hear that you're happy with both the quality of our items and the great service you received. Thank you so much for your order and wonderful feedback, its very much appreciated.

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly, a little bit disappointed with tha colour, paler than I thought, otherwise all fine

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hello Enid
We're so glad to hear your order arrived quickly and that everything else was fine. We're sorry to hear the colour wasn't quite what you expected. We appreciate order and your feedback, thanks again .

Rated 5 out of 5 stars

slow delivery

Apart from the slow delivery, quite happy

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hi Jeanette
We're so glad to hear you're happy with your order, but we are so sorry for the slow delivery and appreciate your understanding and patience.

Rated 4 out of 5 stars

Delivery company a major problem

The trousers I bought were absolutely fine and am pleased with them. My problem is the fact that the delivery company used is Evri. They never deliver to the correct address and my neighbour - from a different road - had it delivered to her and kindly brought it to me.

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hi Marilyn
We're pleased to hear you're happy with your trousers. We are so very sorry to hear about the issue with your delivery and will pass this feedback to our courier for an explanation .We apologise for any inconvenience caused and really appreciate your order and feedback concerning this.
Lisa P

Rated 5 out of 5 stars

It was Fine

It was Fine. Thank you

14 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hello Maggie
We're glad to hear you had a good experience with us. We really appreciate your order and for taking the time to share your positive feedback.

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