I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered shorts but other items arrived…
Ordered shorts but other items arrived with a cover note saying the shorts would not be available until November. Later received message saying they were out of stock! Refunded pretty quickly however after sending an email. Returned t shirts as too short and small.
3 August 2026
Great quality - beware sizing.
I have been a fan of Cotton Traders Oxford shirts for sometime and find their quality and colours very much to my taste. Unfortunately, I found this time the sizing for the Signature range is smaller than normal and I needed the size larger.However, as I'm trying to lose weight, I decided to keep the smaller size and invest in the larger ones as well. Quality & colour still great.
2 August 2026
Evri have consistently failed to…
Evri have consistently failed to deliver my order ans despite promises fom Evri and Cotton Traders I am still waiting for my order. One Evri driver asked a neighbour which was no.5 and then took a photo and left .
The only contact with C.T has been Iniated by myself.
Evri is ruining your reputation
3 August 2026
Very pleased with everything I have…
Very pleased with everything I have ever bought from Cotton Traders.
2 August 2026
Excellent service
Excellent service
Everything I ordered arrived promptly and as illustrated online
3 August 2026
Excellent service
I ordered shorts for my husband to choose. The delivery was very prompt, returning some for smaller size via one of your stores was easy. I had to reorder and the refund was made. The second delivery was so quick and the shorts perfect. All good.
1 August 2026
Men’s shorts are very nice.
Men’s shorts are very nice but I will think twice before buying from you again as Evri is such a hopeless courier. I was informed by them that the parcel was out for delivery and then told they were unable to deliver! It eventually arrived four days later.
3 August 2026
Items were excellent
Items were excellent, love your products ( have changed from being an M&S shopper to Cotton Traders!)
Staff in shop where we collected very helpful as usual. However, the stock in the shop (Perth) is always very poor compared to catalogue. Would love if there was sometimes some of the lovelier lighterweight styles ( it's not always cold and wet up here!!!) Always have to order everything on line
3 August 2026
Easy to use website selecting and…
Easy to use website selecting and paying. The delivery was good at 3 days from ordering.
2 August 2026
Always easy to order what I want,excellent service on delivery,always on time,and quality of goods is excellent
Always very easy to order and excellent service when delivered,always on time and always good quality products
29 July 2026
Lovely dress
Lovely dress. Fits true to size and drapes well. I'm 5ft 4in and the length is a perfect mid calf.
Could be worn smart or casual.
3 August 2026
Product and service efficient
3 August 2026
Excellent customer service from Cotton Traders!
Product excellent quality and speed of delivery also, well, as far as the local EVRI hub! Very long story but the lady at Cotton traders Customer services excellent. After she intervened order was delivered promptly and no longer”returned to retailer”.She has to be highly commended for her customer service and this was appreciated. Well done!
2 August 2026
Wrong address on order and no way to correct it.
In a hurry I didn't notice that I still had an old address recorded. Within 5 minutes of placing the order I contacted customer service to ask them to change the address or cancel the order. Couldn't do either. It's my fault for not checking properly but I'm human and humans make mistakes.
Their solution was wait for the tracking number and ask Evri to not deliver the parcel but return it to them. It's impossible to speak to someone at Evri so I raised an issue via their chat service, which was acknowledged but didn't stop the delivery.
The parcel has been delivered to my old address which is 100 miles away. I have no way of contacting anyone to get the parcel sent on or to ask them to send it back to Cotton Traders.
To have no way of helping a customer who has made an unfortunate mistake and expect an uncontactable 3rd party to help is just about the worst customer service I've ever experienced. As a retired IT specialist I know it would be a minimal systems change to allow customer services to sort out this type of issue. They just can't be bothered.
I will NEVER buy from Cotton Traders again.
13 August 2026
Unprompted review
Quick delivery.Good value.
3 August 2026
Perfect
Over the many years I have dealt with cotton traders I have found there clothes etc; to be of excellent value for the cost,the sizes are true sizes and dealing with them is a breeze with quick delivery.
3 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.