There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Review summary
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Reviews shaping this summary
The air conditioner arrived quickly, was well packed and received in good condition. The portable air conditioner works well to keep the bedroom cool. It is a little noisy but I believe most ac’s... See more
Company replied
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
Company replied
The ordering was easy,there were 3 boxes shipped but all arrived at different times about a week or so apart which was strange and a bit of a wait. Finally received all 3. Put it all together looks go... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Costway Canada
Thank you for your feedback! We’re glad to hear you had a good experience with our customer service, and thank your patience that the product arrived a bit later than expected. We truly appreciate your patience and support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for the great review! We’re so glad to hear you were happy with the price, fast shipping, and easy assembly. It’s also wonderful to know it seems well built. We truly appreciate your support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much! We’re glad to hear you’re happy with both the price and the quality. We really appreciate your support and kind feedback!
Kind regards
Costway inc.
So happy I chose this company!
I was nervous about trying a new company. I’ve had some bad experiences with other companies. I’m so pleased to say that Costway Marilyn has done a great job of restoring my faith!
My product arrived on time and as stated. I love my new deck chairs and look forward to future purchases with this company.
11 June 2026
Reply from Costway Canada
Thank you so much for sharing this thoughtful review! We’re truly honored to have earned your trust. It’s wonderful to hear your product arrived on time and just as expected, and that you love your new deck chairs. We really appreciate your support and look forward to serving you again in the future!
Kind regards
Costway inc.
Good bit delivery time is quite long
11 June 2026
Reply from Costway Canada
Thank you for taking the time to share your thoughts with us. We're really glad to hear that you like the product and that overall you had a good experience.
We understand how important timely delivery is, and we regret for any inconvenience this may have caused.
We truly appreciate your patience and understanding. We hope to have the pleasure of serving you again soon!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much! We’re thrilled to hear it’s perfect for your patio space and that you’re happy with the quality. We really appreciate your support and kind words!
Kind regards
Costway inc.
I ordered my package 2 1/2 weeks ago
I ordered my package 2 1/2 weeks ago, and it just shipped two days ago. Terrible fulfilment and delivery service.
10 June 2026
Reply from Costway Canada
Dear customer,
Generally, we arrange for the shipment from the nearest warehouse based on customer's delivery address. However, since the product was out of stock in Canada, we have arranged to ship it from the warehouse in the United States. So the transportation time will be longer. And before the package arrives in Canada, UPS website will only display "Label Created." Please kindly understand.
The logistics information has been updated now. We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Easy to use site
3 June 2026
Reply from Costway Canada
Thank you so much! We’re happy to hear you found our site easy to use. We really appreciate your feedback and support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your feedback! We’re glad to hear your order arrived as expected and that you’re happy with the product. We really appreciate your support!
Kind regards
Costway inc.
the item ordering process was easy
the item ordering process was easy. We had to wait a bit longer for our fireplace as it had to be obtained from their distribution center in theUSA. As a result we had a longer delivery time than the normal had the item been available. We just got it late yesterday so have no had a chance to open the package or install our fireplace yet. This is the plan for the weekend and hope all is in perfect condition and the fireplace has no issues.
10 June 2026
Reply from Costway Canada
Thank you so much for your thoughtful review. We’re glad to hear the ordering process was easy, and we really appreciate your patience with the longer delivery time. We hope everything goes smoothly with the unpacking and installation this weekend and that your fireplace arrives in perfect condition. If you need any help at all, please don’t hesitate to reach out!
Kind regards
Costway inc.
I rate as great service,Awesome service.
I rate as great service. It looks like it went to a bad review. Delivering was great. Will buy from your company again.
3 June 2026
Reply from Costway Canada
Thank you so much for clearing that up and for your kind words! We’re so glad to hear you had a great experience with our service and delivery. We truly appreciate your support and are excited to hear you’d buy from us again!
Kind regards
Costway inc.
Great product, super fast shipping
I was shocked how fast my rowing machine arrived. Very impressed with the quality of the product for the price. 10/10 experience!
10 June 2026
Reply from Costway Canada
Thank you so much for the fantastic review! We’re thrilled to hear your rowing machine arrived so quickly and that you were impressed with the quality for the price. A 10/10 experience means the world to us. We truly appreciate your support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your kind words! We’re so happy to hear the ordering process was easy, the delivery was quick, and that you’re pleased with the quality of the product. We really appreciate your support!
Kind regards
Costway inc.
The bike exceeded my expectation.
The bike exceeded my expectation.. it came in a big box, well packed. And the assembly is so easy. I recommend this bike and this company. Shipping was fast too.
10 June 2026
Reply from Costway Canada
The bike exceeded my expectation.. it came in a big box, well packed. And the assembly is so easy. I recommend this bike and this company. Shipping was fast too.
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much! We really appreciate your feedback and are so glad your order arrived quickly. Hope to serve you again soon!
Kind regards
Costway inc.
Great quality grill cart for fathers…
Great quality grill cart for fathers day. My husband was impressed and set up was easy. Shipping was fast and via FedEx with good updates. Price vs quality left a good impression. Thank you!
9 June 2026
Reply from Costway Canada
Thank you so much for your wonderful review! We’re thrilled to hear the grill cart made a great Father’s Day gift and that your husband was impressed. It’s also great to know setup was easy, shipping was fast, and the updates were helpful. We really appreciate your kind words about the quality and value, and we’re so grateful for your support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for the great review! We’re so happy to hear you’re pleased with the umbrella, the fast delivery, and the price and quality. We truly appreciate your support and hope you enjoy it for a long time!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your kind words! We’re delighted to hear you found our customer service exceptional. We truly appreciate your support and are always here if you need anything!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your kind review! We’re thrilled to hear you’re very satisfied and that the product was exactly what you ordered. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you for your feedback. We’re glad to hear the shopping process was easy, though we’re sorry the delivery took longer than expected. We understand how frustrating that can be and truly appreciate you taking the time to share your experience. Thanks again for your support!
Kind regards
Costway inc.
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