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CosmoGrill Reviews 521

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting its sturdiness and excellent build, often noting it's well worth the investment. Many consumers appreciate the efficient and reliable delivery service, which contributes to a stress-free experience. The customer service is consistently described as amazing, with quick, helpful responses and effective solutions to any issues. However, some customers also noted issues with delivery, including delays, missing parts, or damaged items upon arrival. A few people were dissatisfied with the quality of certain products, particularly covers that deteriorated quickly and grills that showed signs of rust after a couple of years. There were also occasional complaints about slow customer service responses regarding these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are very happy with their purchase, praising... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Customer service

People report high satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy and efficient responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

We spent some time choosing a BBQ we liked at the right price. Chose a CosmoGrill Original 4+1 model through B&Q - arrived on time and really well packed. We're very happy with it. Had an issue with 2... See more

Company replied

Rated 5 out of 5 stars

The CosmoGrill XL Charchoal BBQ is one of best one that I assembled and used. The main feature(and very rare!) that I love it is the ability to move the tray with charcoal up and down as required,... See more

Company replied

Rated 5 out of 5 stars

This is the second dual fuel BBQ I've purchased, the first was a house warming present for my daughter and son-in-law. He's used his many times and I can't wait to fire up the smoker, charcoal and ga... See more

Company replied

Rated 5 out of 5 stars

Fabulous looking BBQ. Not too difficult to put together, two of us put it together in 2 hours. Part missing contacted Cosmo and a replacement part arrived within 2 days. Amazing customer service. Ma... See more

Company replied


Company details

  1. Grill Store

About CosmoGrill

Written by the company

Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.

Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.

Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.

Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.

Why choose CosmoGrill?

  • Free next-day delivery across mainland UK
  • Free returns on all barbecues
  • Same-day warehouse collection available
  • Best price guarantee on every order

With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.

Join thousands of customers already cooking with CosmoGrill.

Explore the full range at cosmogrill.com and find your perfect barbecue today.

Why Choose CosmoGrill

Written by the company

Built for Real BBQ Experiences
From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
Fast Delivery, Reliable Support
Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
Spare Parts, Not Replacement BBQs
We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.

Shop with Confidence | Built on Trust

Fast delivery, easy returns, and support you can rely on.

We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.

Contact info

Promotion box for CosmoGrill

BBQ Season Ready? - SPRING SALE IS LIVE!

Enjoy Up to 30% OFF BBQs, Covers & Accessories. Brand You Can Trust

4.5

Excellent

TrustScore 4.5 out of 5

521 reviews

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Rated 5 out of 5 stars

VERY pleased

The pre-purchase enquiries were dealt with professionally and quickly. The grill itself is very easy to use and assemble. And best of all - it works brilliantly. I use BBQ trays, so another 5cm width would have made it the perfect item, but it's easy enough to work around.

10 July 2025
Rated 5 out of 5 stars

Great product, super pleased!

Delivery was as scheduled and the product was exactly as described.
Very high quality, beautiful design and super sturdy.
It took me about 25 minutes to unpack all the bits but something that made assembly easier was that screws/bolts were already in place, a really nice touch.
Allow about 90 minutes to build it and have a big recycling bin for the cardboard!
The instructions are good except it didn't explain how to run the long cable from the side burner to the fact ignition switch, not a major drama.

A first class product, super pleased!

7 July 2025
Rated 5 out of 5 stars

Decent quality and excellent customer service

I bought Cosmogrill hybrid 4 burners, since I found the idea of having both the coal and gas options is appealing. Also, the price is extremely competitive. I would say the quality vs the price can be rated 10/10.
As a function, the grill fining very well, in fact, when I turned the gas burners for the first time, I was amazed to see the temperature raised to 300c very quickly.
Finally, the best thing I found on this purchase is the customer service! They respond quickly, within the same day they sort the issue. I had issues with the delivery, they sorted right away, considering that’s the courier issue. Second, I had one piece missing in the package, I contacted the WhatsApp number they provided with the item and they sent me the item next working day (a Sunday!!).
Thanks Ian and Kiran for the fantastic service.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

I am very unhappy

I am very unhappy. You need an engineerimg degree to understand the substandard directions to assemble it. They are very poor.

4 July 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Richard,

Thank you for your feedback, and we are sorry to hear that you found the assembly difficult.

We typically recommend two people for assembly, and even our smaller models can take around an hour to complete.

Many customers find it a rewarding experience once built, and we are here to provide any help or guidance you may need.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Well made

The grill is well made and cooks well.
Had a minor issue at first but the after sales service was great.

1 July 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hello Stephen,

Thank you for the great feedback!

We’re delighted to hear you're enjoying your BBQ and that our after-sales team could help sort the issues you had.

Happy grilling,
CosmoGrill

Rated 5 out of 5 stars

Excellent barbecue

Fast delivery was much appreciated and although a daunting amount of parts it was relatively easy to assemble.

I received excellent help from Kiran with a minor problem we had with the delivery, so a good after sales service.

The barbecue itself is excellent. We are delighted with it.

18 July 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hello Peter,

Thank you so much for the kind words! We’re thrilled you’re enjoying the BBQ and pleased to hear Kiran was able to support you with the delivery.

Happy grilling,
CosmoGrill

Rated 1 out of 5 stars

Poor Quality

Great at first, but because of the poor quality of materials it doesn't last. I have had the Cosmo Grill smoker XXL for 2 years and 2 weeks. When I removed the cover supplied with the grill to use it for the first time this year, the grill and cover had deteriorated. The cover was faded and rotten with holes and torn in several places. The grill itself is starting to rust in several places and it looks awful. It does still work though, but with an embarrassing appearance. Despite it being so close after the warranty period, Cosmo grill refused to replace the cover and would only provide replacement parts if I paid for them. The grill cooks great, be be aware of how it will look in 2 years' time. Not worth the money in the long term - Buy cheap - Buy twice

1 July 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hello Paul,

Thank you for sharing your experience. We're pleased to hear you've enjoyed cooking on the XXL Smoker over the past two years, though we're sorry to learn of your disappointment with the condition of the grill and cover.

Our Custom-fit Oxford Fabric Covers are designed to protect against the elements, but as with any outdoor steel product, especially in the UK's humid climate, it's important to occasionally remove the cover and allow airflow. Prolonged covering without ventilation can lead to moisture build-up, which may cause wear over time.

We always aim to support our customers, especially those who’ve had our products for several years. We’re sorry if your interaction with our team didn’t reflect that. Please don’t hesitate to contact our after-sales team again, we’d be more than happy to review your case and see what can be done.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Great service

Great service, delivered as advised, product is fantastic having the use of charcoal and gas makes a perfect combination.

13 June 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Ian,

Thank you for the lovely feedback. We’re glad you’re enjoying the best of both worlds with charcoal and gas!

Happy grilling,
CosmoGrill

Rated 4 out of 5 stars

purchasing online was not easy but …

I had trouble trying to purchase online the item I wanted. Got through to a person on the phone who helped me but he couldn’t take my order. Not sure why. But he sent link straight away and everything went really well after that. Ordered easily and item arrived earlier than expected. Overall very good

12 June 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Graham,

Thank you for your review. We’re glad to hear everything went smoothly in the end and that your order arrived earlier than expected!

Sincere apologies, but many online retailers, including us, no longer accept payment over the phone for security reasons. But we’re pleased our team could still assist and get you to the right place.

If you ever have any questions or need help in the future, we’re always here.

Happy Grilling,
CosmoGrill

Rated 5 out of 5 stars

Great BBQ, Great Delivery

From ordering, I was updated about delivery. Speedy delivery and well packaged. No damage to BBQ or box.

BBQ is great, took me only an hr to put it together and works great.

Food cooked great and extremely easy to clean and tidy up afterwards

11 June 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Paul,

Thanks for the fantastic review! Great to hear your BBQ arrived safely, was easy to assemble, and is already delivering great results.

Be sure to share pictures with us!

Happy grilling,
CosmoGrill

Rated 5 out of 5 stars

Not that easy to set up but the bbq…

Not that easy to set up but the bbq itself is very nice

11 June 2025
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Reply from CosmoGrill

Hello Aimy,

Thanks for your feedback!

We're glad you're enjoying the BBQ, even if the setup took a bit more effort.

Happy grilling,
CosmoGrill

Rated 5 out of 5 stars

Superb BBQ!

Really pleased with the BBQ. Was delivery quickly and well packaged. Was a lot of work to build - but knew this was the case from other reviews. The manual is very basic! Once built. Its huge! Solid and really well made especially the grills which are solid and really good quality. Cover is really thick and good quality. Bonus was the free pizza stone. All in all really pleased and would recommend it.

11 June 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Lisa,

We really appreciate your detailed review! Delighted to hear you’re happy with the size, quality, and extras. Enjoy your new CosmoGrill BBQ.

Be sure to save us a pizza at your next cookout!

Happy grilling,
CosmoGrill

Rated 5 out of 5 stars

Delivery was speedy and efficient and…

Delivery was speedy and efficient and the BBQ is clearly well made. However I would say the instructions to piece the kit together are severely lacking and not great at all.

11 June 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Christian,

Thank you for the 5 stars! We’re pleased the BBQ arrived in good shape and impressed, and we’ll take your comments on the instructions on board.

Happy grilling,
CosmoGrill

Rated 1 out of 5 stars

Instructions for the cosmo grill are…

Instructions for the cosmo grill are absolutely terrible. Took hours as they don’t identify things the right way round. Absolutely rubbish!!

14 July 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hello Alessandro,

Thank you for your feedback, and we’re sorry to hear the assembly instructions didn’t meet expectations.

While many of our customers find the build process enjoyable and complete it in 1–2 hours, we understand that this can vary depending on experience, especially with our larger BBQs. We always recommend two people for safety and ease, even with our more compact models.

That said, we apologise for any discrepancies or confusion caused by the instructions. If any part of the guide seemed unclear or led to difficulty during assembly, please don’t hesitate to get in touch with our after-sales team. Just provide your order number, and we’ll be more than happy to guide you through the remaining steps or assist in any other way we can.

Kind regards,
CosmoGrill

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