CosmoGrill Reviews 521

A bit of a cheap product and very difficult to clean properly when fully constructed

Great experience from Cosmogrill, happily barbecuing! :)

We ordered this grill after taking some time, checking what was available and features. The XL CosmoGrill seemed like a great BBQ so we ordered one.
It arrived in a large box in many pieces, you have to put the BBQ together yourself.
3 Hrs later we have a full assembled BBQ... (and I'm not joking it does take quiet a while and 2 people to build)
ONLY AT THIS POINT WILL YOU NOTICE IF SOMETHINGS WRONG, with ours the entire lid was bent out of shape, not closing and sealing the cooking area.
We were told dismantle the BBQ (what!) and box it back up, and we would receive a prepaid lable by email, once the BBQ had been received back we could have a refund.
So no birthday BBQ for me tomorrow, and my money in someone else's bank account.
The BBQ weighs 28Kg and there are around 30 pieces to screw together, arriving in a heavy box 670x670x580.

Great BBQ - only marking it down because of the sheer number of pieces, bit of a mission to put together

Great dual BBQ and smoker was easy enough to put together and arrived on time with no issues. Smoked some pork ribs and they tasted amazing. Would definitely recommend

The grill arrived in perfect condition and on time. It took a couple of hours to assemble, but all fitted together perfectly. As for cooking let me tell you it's great, and looks the part. Would definitely recommend.

Prompt sevice, prompt delivery, great looking product (bbq cover), great price too!

Easy to find and identify spare parts required frpm exploded diagrams

Prompt delivery and pieces we ordered have made the BBQ like new

We spent some time choosing a BBQ we liked at the right price. Chose a CosmoGrill Original 4+1 model through B&Q - arrived on time and really well packed. We're very happy with it. Had an issue with 2 'missing' door magnets, we looked everywhere for them finally contacted Cosmo. Kiran replied swiftly over a weekend and advised they may be tucked into another part - they were! Issue sorted with minimal fuss - thanks Kiran , you saved a Saturday evening BBQ!

Arrived early, as described, a massive step up in quality and ease of use from my previous ‘barrel offset smoker’.

Arrived well packed and no damage. Very concise instructions, easy to follow and I’m 75!!
My only fault was that one of the utensil hooks was damaged but this was swiftly replaced by Kiran.
Unit is easy to use and to be able to raise and lower the ash tray is brilliant.
Gets my vote.

The customer service was 10/10 first we discovered that the product we had just purchased had been reduced a day or 2 after and the team honoured a refund of the difference. Then once we had put the BBQ up we noticed a fault, however this fault was more cosmetic and we were assured it wouldn't hinder the performance of the BBQ and offered a replacement, but as we had put the whole thing up and was going to use the BBQ the following weekend, they offered a gesture of goodwill by offering a small addition to the BBQ to the tune of around £30 - overall the customer service was superb and the product itself has been a real investment and has been used all summer.

I ordered a firebox unit replacement, new flame tamers and cast iron grill. I had some issues with the delivery but Ian from customer support sorted that out very quickly and a couple of days later I had the rest of the items that I had ordered. Overall great customer support, quick, reasonable and very easy to deal with.

I love my grill and the build quality is excellent. My friends are also considering to purchase the same model as mine.

Quick delivery, good deal with the waterproof cover albeit the stitching is questionable, couple of bits quite fiddley on assembly but managed in under an hour, the pre filled and itemised screw/fixings is an excellent idea which helped the assembly process, in all, pleased with the purchase,

We recently purchased a CosmoGrill 93534 BBQ as a birthday gift for my husband, and I just wanted to share what a fantastic experience we've had from start to finish.

The BBQ itself is brilliant – solid, well-designed, and an absolute beast when it comes to grilling. My husband was thrilled with it from the moment he put it together (though the instructions were a bit of a puzzle – definitely manageable, but not the easiest!). Once built, it looked great and has already brought us a lot of joy and delicious meals.

We did run into a small issue with the BBQ cover – one of the seams hadn’t been stitched properly. I reached out to CosmoGrill support to see what could be done, and honestly, their response was outstanding. Both Josh and Kiran were friendly, responsive, and incredibly helpful. They arranged for a replacement cover straight away, which arrived promptly and fits perfectly.

What really stood out to me was the genuine warmth and professionalism of their team. Kiran even followed up to make sure everything had arrived safely, and their thoughtful messages made the whole process feel so personal – a rare thing these days.

Customer service like this makes all the difference, and I wouldn’t hesitate to recommend CosmoGrill to anyone. It’s clear they care deeply about their customers and the quality of their products.

Thanks again to Kiran and Josh – you made what could have been a frustrating issue into a genuinely positive experience.

Excellent barbecue cooks really well, even heat on the grill.

Fantastic BBQ easy to put together tiny issue with missing feet but here within 24 hours absolutely first class customer service would highly recommend this bbq

I recently purchased the CosmoGrill Duo BBQ which unfortunately was delivered with a couple of pieces missing. However, no problem, there is a direct contact facility through WhatsApp and within 24 hours the issue was resolved and parts were in hand. I cannot thank Kiran enough for the support and efficiency throughout the whole process. Extremely helpful and friendly service 😀