Cosmetics Now Reviews 1,865

I was concern about my order, but they have been responding in very short time and solve my problem as quick as they do. Thanks for Ronit M.

If you want to receive your order, do not waste your time with this company. I have been waiting almost 27 days for the product to reach Australia with no updates. The customer service team send insulting emails inferring I did not understand shipping policies. They finally offered 10% discount or full refund then when I requested cancellation and full refund, they conveniently misread my email and only gave me 10% back. I hope this helps others avoid such a scam company.

Order took two months without updates. Cannot be reached by phone, calling the number on their site simply hangs up advising to communicate by SMS. No response by SMS either. The same goes via chat. Steer clear of this dodgy online shop. Waste of time, money and patience. Might as well change its name to CosmeticsInMonths given the loooooong wait time.

I order something and their customer service was very responsive and helpful to sort out my order.

This took longer than expected but overall, cosmetics now delivered.

The customer service was prompt and helpful and although it took longer than expected, it has arrived.

Thank you again Ankur and cosmetics now.

The whole process was easy with good communication and updates. Only reason I didn’t give 5 stars was because delivery was a bit slow but it didn’t matter to me but might to some. So great if you’re not in a hurry, which I had read in reviews so it was expected.

I had a great experience purchasing from Cosmetics Now. Ankur was extremely helpful in all my queries regarding my order and helping me in ensuring that I was able to receive it.

Thanks and much appreciated, Ankur and Cosmetics Now!

Ordered a product, never came, its been about three weeks, reached out via help tab on their website got one automated reply asking to verify my email by pressing a link, which is a dead link, feels like they fobbed me off with a dodgy link so they can get away with not giving me my very expensive product.

Awful. Ordered product on 18th Feb 2026. It’s now 29th MARCH. still nothing.
Only received an update in the Post app that anything was even coming after multiple emails to the website and a PayPal claim. Never ever ever ordering from this crap site again. Still haven’t received my order.

I’m just posting this review because I was going to purchase through them, I checked the reviews and weighed up the good and the bad. There’s quite a few recent bad reviews which I found a bit unnerving but after reading them sometimes I think people can be a little bit harsh and unreasonable and I decided to go ahead with purchasing but when I looked up the item I wanted to purchase I was given two different prices for the same product. It was Shiseido foundation. One for $50.90. and one for $83.95 both exactly the same product so I thought that was a bit suspicious but after the company contacting me to explain they have different suppliers charging different prices I now believe this company is trustworthy as they have been aboveboard with the reason for the price variation. I now feel confident to purchase through them. Communication is so important and they’ve proven themselves in that respect.

I ordered two hair dyes, there is no expected delivery date visible so I have absolutely no idea when to expect my order.
I have phoned multiple times - crickets
I have emailed multiple times - crickets
I have no idea whether I have been scammed by this company because they took my money for the product quick smart, but yet cannot be bothered to let their customers know even if the product is on it's way. Extremely disappointed. How do expect to stay in business when you cannot follow up with your customers if I don't receive any acknowledgement of my correspondence soon I too will be requesting a refund, and I'll also be following up with the ACCC.

I placed an order for a face cream intended as a gift for a friend, and I made sure to order well in advance to allow sufficient delivery time. Unfortunately, it has now been over two weeks, and the item has still not been shipped.

I have attempted to contact your customer service team three times through your website, yet I have not received any response or acknowledgment. The complete lack of communication regarding the delay and the status of my order is extremely disappointing.

Given that the order has not yet been shipped, I would like to request a full refund.

Additionally, I attempted to reset my password and received the reset email immediately, which clearly shows that their system is operational. This makes the absence of any customer support response even more concerning and reflects poorly on their reliability as a brand.

This has been a very frustrating experience, and regrettably, it will be my first and last time ordering from your website. I want my money back!

Cosmetics now are horrendous.
I am still still waiting.. it’s been over 6 weeks..!
I ordered perfume mid February and despite over 9 emails to them , only 2 replies WITH NO EXPLANATION and the tracking DOES NOT WORK.
I wrote today 3 times and still no outcome apart from a weird email saying nothing.
DO NOT PURCHASE FROM THEM EVER.
I’ve probably lost $123 and that’s that… disgusting..

I placed an order with Cosmetics Now on 9 February 2026 after the website advertised an estimated delivery timeframe of 7–12 days. It has now been over a month, and the item still hasn’t been dispatched.

Since placing the order, I’ve contacted customer support multiple times and have repeatedly been given tentative warehouse arrival dates that keep getting pushed back. First I was told the item would arrive around 6 March, then 13 March, and now apparently 20 March. Each time the date passes, a new estimate is given with no real explanation or confirmed dispatch timeline.

At this point, it feels like I’ve been strung along with rolling estimates rather than being given transparent information about the status of the order. Had I known the item wasn’t actually available to ship within the advertised timeframe, I would never have placed the order.

The website clearly stated a 7–12 day delivery window, which has long passed. I am now considering lodging a complaint with NSW Fair Trading if the item is still not promptly shipped or a full refund provided. This is unacceptable and a very poor first purchase experience with Cosmetics Now.

Wish I had read reviews first. Will never purchase from here again.

Extremely slow delivery. Product page says despatch in 7-15 days, which in itself is ridiculous for processing and handling. But fair enough - my bad for not seeing this disclaimer. But then after querying where my order was, I was told this refers to WORKING days, which is really up to three weeks to despatch (let alone the delivery timeframe). I ordered on 22nd of Feb and as at 13th March (the end of 15 working days) I still haven’t received confirmation that the product has been despatched yet.

EDIT: 30 days after ordering and still not despatched. I had to contact them for an update, nothing communicated to me proactively. After enquiring I was advised it wasn’t even in the country yet. Thankfully they provided a refund (but only on request)

Absolutely horrible experience. I ordered a simple brush and more than a month later it still hadn’t arrived. After following up a couple of times and being told that it was “in transit,” the order still hadn’t arrived two weeks later.

I tried calling the company, but the calls simply hang up and refer you to their website. After submitting a written complaint and leaving a negative review on Trustpilot, I was finally contacted and told that the brush had just arrived from Czechoslovakia that morning and would be delivered shortly.

Four days later, I received an email advising that I was being refunded because the brush is now out of stock.

Very disappointing experience. The whole process was extremely frustrating and the communication was inconsistent throughout.

Yesterday I made a purchase and money was withdrawn from my card without my knowledge. How could this happen? I tried to reach them by phone, but no one answered, and there was no response to my emails. I think we were scammed. I'm looking for a lawyer to handle this case. I'm attaching my evidence

Ordered an item and am still waiting for delivery. Was ‘dispatched’ 2 weeks ago. I contacted the company and was told it’s in transit and to allow up to 14 business days for delivery. That will be close to a month waiting for this. Totally unacceptable. If you need a product quickly, skip this company.

I find it hard to believe such an over ranked review status. This company does not state that they are a trans shipping company using slow post. They pretend to be an anustralian warehouse. Essentially their model is, receive your order buy it from ex overseas back to Melbourne where they put in a hefty mark up. I’ve yet to receive any updates 21 days after order. If it was in the small print it’s well hidden. I Hope the excessive wait at least has a quality product. Next time I’ll buy international directly.

My husband bought products for his mother; however, she flew back home to a different country before the parcel arrived.
The return of these products was quick and simple, with the team at Cosmetics Now being super helpful.