Very disappointed
Value for money: 1
Quality: 1
Reply from Cosatto Deutschland
Hi Sevedeh,
I’m truly sorry for the delay and for the lack of communication regarding your refund. I completely understand your frustration, and I apologise that your experience with our customer service has not met the standard you expected.
I have reached out to our warehouse for clarification regarding the return, and I am currently awaiting their response. As soon as I receive an update, I will be in touch with you immediately.
Thank you for your patience, and please accept my sincere apologies for the inconvenience and frustration this delay has caused.