The Cornish Seaweed Bath Company Reviews 

2,897
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for making their hair feel softer, healthier, and thicker, often noting improved shine and reduced brassiness. Many appreciate the natural, high-quality ingredients, pleasant scents, and environmentally friendly packaging. Reviewers also highlight excellent customer service, with efficient order processing and helpful support resolving issues quickly. However, some customers noted that products did not suit their hair, leading to dryness, tangling, thinning, or scalp reactions. A few others felt customer service was unsatisfactory, experiencing slow responses or frustrating communication. Additionally, some reported receiving orders with dented or leaking items, and issues with product dispensers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for making their hair feel... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent support and quick... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and intent to reorder due to... See more

User experience

Clients share positive opinions on user experience, with many finding the products easy to use and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this company! I bought the purple shampoo & conditioner & it is by far the best that l’ve used. Not only is it great at neutralising brassy tones in highlights it also makes my dull... See more

Company replied

Rated 5 out of 5 stars

Oh my God this is the third shampoo and conditioner. I have one for grey hair and silver One nutrition and the latest one was for curly hair. All I can say is wow my hair absolutely loves it my natura... See more

Company replied

Rated 5 out of 5 stars

Fabulous natural products with no nasties. I’m using the purple shampoo and conditioner and I’m really pleased with how my hair feels and looks. The products smell amazing too. I was so th... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the hair products and have been using them for some years now. My hair looks shiney and healthy and I often get compliments. I really loved the sample of body lotion, so that will be... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,897)

1,433 reviews in the last 12 months

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Rated 4 out of 5 stars

Great company, not sure on purple shampoo and conditioner as it does stain skin

I love this company and their products. The reason for the 4 stars is the purple shampoo and conditioner does stain your skin. All the other products really lovely.

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for your lovely review, Alison 💜 We're so pleased you're enjoying the products overall. We're sorry to hear you've noticed some staining with the Purple Shampoo and Conditioner. As the toning pigments are naturally very concentrated, they can occasionally leave temporary staining on skin during use, but we really appreciate your feedback and will pass it on to our team.

Rated 5 out of 5 stars

Gorgeous shampoo & conditioner in…

Gorgeous shampoo & conditioner in attractive packaging.. delivery was fast and well packed.

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Suzy 💚 We're delighted you're enjoying the shampoo and conditioner, and it's lovely to hear you liked the packaging too. Thank you for your kind words about our delivery service!

Rated 5 out of 5 stars

Purple shampoo is excellent product of high quality

As I transition from blonde to grey I wanted to tone down the yellow colour and did some research before making a purchase of a “Purple Shampoo”. I bought from The Cornish Seaweed Bath Company and very pleased with the Shampoo, I only bought the Shampoo to ensure it was ok, did what it said etc. I must say it’s a great shampoo, making a difference to the yellow tinge even just after 2 uses. It’s not cheap but you get what you pay for and your hair is precious and you want quality and not putting damaging chemicals on your hair. There was free pump with a wee attachment to lock the pump when not in use which is great as I plan to take it to my hairdresser…. No leaking in my bag. Lovely container that is recyclable. Informative brochure also. Overall an excellent product, well worth the money. I will purchase the Conditioner in the future.

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Bridget 💜 We're delighted to hear our Purple Shampoo is helping tone your hair so quickly and that you're enjoying the natural formula, recyclable packaging and lockable pump too. We hope you love the Purple Conditioner just as much when you try it. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Soft and flowing

I've used the Detox Shampoo and my hair feels really soft and clean. It is also looking more flowing. When using the shampoo, I feel it is doing my scalp good as well. There is a lovely lavender and sea air scent in the shower afterwards. I really enjoy using this product and would be loath to go back to my old shampoo.

24 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Judith 💚 We're so pleased you're enjoying the Detox Shampoo and noticing softer, cleaner, more flowing hair. It's lovely to hear you're enjoying the fresh aroma too—we're thrilled it's become such a relaxing part of your routine.

Rated 5 out of 5 stars

Lovely products

Lovely products, great customer service, what more could you ask for?

26 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Mandy 💚 We really appreciate your lovely feedback. We're delighted you're enjoying the products and our customer service!

Rated 3 out of 5 stars

Not keen

Expensive shampoo which makes my hair feel matted when trying to wash it, resulting in hair loss.

The cornish Seaweed Bath Company very kindly issued me a refund after I expressed my issues with the product, which was much appreciated.

25 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave a review, June, and we're very sorry to hear the shampoo wasn't right for your hair. That certainly isn't the experience we want anyone to have. As everyone's hair responds differently to natural formulations, we'd love the opportunity to help if you haven't already been in touch. Please do email us at hello@cornishseaweedbath.co.uk and we'll be very happy to advise or arrange a refund under our 60-day guarantee if the products aren't right for you. 💚

Rated 5 out of 5 stars

No more itchy scalp

Just taken delivery of my first order that came with 2 free products. I've had an itchy scalp for as long as I remember but after just one use of the detox shampoo, I've not itched all day. It smells really good too.

25 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Ann 💚 We're so pleased to hear your itchy scalp improved after just one use of the Detox Shampoo! We hope the improvements continue with every wash, and we're delighted you're enjoying the fresh scent too.

Rated 5 out of 5 stars

Brought shampoo and conditioner for Grey hair

Brought shampoo and conditioner for grey hair . Was fantastic after using twice my hair was shiny for days . Love the smell too . Hair also feels soft. Would definitely recommend a must buy . 😊

25 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much 💜 We're delighted to hear your grey hair is already looking shinier and feeling softer after just a couple of uses. Thank you for your lovely recommendation!

Rated 5 out of 5 stars

Highly recommended…

Highly recommend the shampoo and conditioner. My hair has never been so shiny. Wish I had found it long ago. A must have product x

25 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Nancy 💚 We're thrilled to hear your hair has never been so shiny! It really means a lot that you'd recommend us, and we're so pleased you've found us.

Rated 5 out of 5 stars

First time buying from this company

First time buying from this company . I bought the purple shampoo. I must say , I am highly delighted with it . Several people have commented on my hair . It looks fuller , whiter ( I am 75 next month ) and healthy. I would highly recommend this - no nasties in it . I'm looking forward to trying the skin care from here next . Everything was smooth from ordering to quick delivery .

5 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Lilian 💜 We're delighted your Purple Shampoo has made such a lovely difference to your hair already. Hearing that it's looking fuller, brighter and healthier is wonderful, and we hope you enjoy exploring the skincare range too!

Rated 5 out of 5 stars

Super Nutrient Purple Haircare Set

I found this set perfect from the first use.
I started with the Detox Shampoo & followed with the Purple Shampoo & Conditioner, my hair immediately felt nourished and after a few uses feels healthier & shinier, I’ve noticed my roots don’t get as greasy as they used to. The products leave my hair feeling fresh, clean, gorgeously scented and well cared for. I love that it’s natural & no chemical nasties. So happy to have found this product, definitely recommend & will continue to use in future.

12 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Ange 💜 We're so pleased you're enjoying the full Purple Haircare routine alongside the Detox Shampoo. It's wonderful to hear your hair is healthier, shinier and staying fresher for longer. Thank you for your lovely recommendation!

Rated 5 out of 5 stars

Excellent

When I first discovered there website I knew instantly they were quality by the products ingredients, packaging,choice of products,website easy to navigate and order quick delivery overall feel confident in ordering from this local seller.

27 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Mark 💚 We really appreciate your kind words. We're delighted you've enjoyed the products, packaging and service, and we're so pleased you've had such a positive experience shopping with us.

Rated 1 out of 5 stars

Worst customer service I've experienced…

Worst customer service I've experienced for a long time. Slow and unresponsive, but also condescendingly smug 'just to gently share' etc. Probably spending most of their time posting fake reviews on here - come on guys, it's not helping anyone.
I emailed to complain that the super nutrient shampoo was not effective at cleaning my hair, and received a holding response. 4 days later, I received a response saying that I probably needed an additional 'detox' product to allow the process to work for me.
After a further complaint and request for a refund from me and a further 4 day wait, I was informed that a free detox shampoo was being sent to me, however this never arrived. I again asked for my money back but now they seem to have forgotten all about the previous emails and say things like 'so we can understand what happened...'.
So, regardless of whether their products are effective (they weren't for me), it's just such a pain dealing with them that I want no more contact, and to warn others not to get stuck in this frustrating loop.

24 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Emily,

Thank you for sharing your experience with us and I am very sorry for all the runaround and additional stress it caused you.

The team member who assisted you was already coached and was given a reprimand. This is certainly not the kind of experience we strive for our customers and very sorry that this has been the case for you.

Once again, we're very sorry! If you ever need help, please feel free to reach out to our Escalation Team via victoria@cornishseaweedbath.co.uk.


Best wishes
Ellie
CS Team Manager

Rated 5 out of 5 stars

Excellent product does what it says

Excellent product does what it says, my hair feels and smells lovely

23 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We're delighted to hear you're enjoying the products and that your hair is feeling and smelling lovely. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great purchase

I bought the shampoo and conditioner, wanting to try it out because my hair needed something different. It is now soft, manageable and does not get greasy after two days. It feels hydrated, looks less frizzy and more like it used to be before perimenopause.

17 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Meera 💚 We're so pleased your hair is feeling softer, more hydrated and less frizzy already. It's wonderful to hear it's helping with the changes that can come with perimenopause too. Thank you for your lovely review.

Rated 5 out of 5 stars

Not cheap but well worth it

I only realised the sheer quality of this shampoo when I ran out temporarily and had to use a substitute, which had an overpowering synthetic smell, nothing like the almost fragrance-free (good) Cornish Seaweed shampoo. Shampoo and conditioner together give my hair a lovely natural, silky feel which lasts for days. Love it.

16 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 It's wonderful to hear you've noticed the difference after temporarily switching away! We're delighted you're enjoying the naturally fresh scent and the soft, silky finish. Thank you for your continued support.

Rated 5 out of 5 stars

Fantastic Experience

I was really impressed with the presentation of the products - beautifully packaged, with the blue and white stripes reminding me of happy times by the seaside. I had a query and received a very quick reply. It was dealt with extremely efficiently. The products offer great value for money, and the customer service team provides brilliant support. Highly recommended.

26 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Sarah 💚 We're delighted you enjoyed everything from the packaging through to the customer service. It means a great deal to receive such lovely feedback, and we're so pleased you've had such a positive experience with us.

Rated 3 out of 5 stars

Issues with Light Hold Hair Mousse

My 1st bottle of Light Hold Hair Mousse dispensed liquid not mousse no matter how much I shook it up. The issue appears to be caused by a faulty pump. I emailed the company & they very kindly replaced the product free of charge. This one worked & produced foam, but only for a limited time. After around 6 uses it’s gone back to producing liquid. It’s a good product but disappointing that the pump has malfunctioned again. I’ve tried using a tiny amount of the liquid but it makes my hair look dull.

4 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave your feedback, Ruth, and we're sorry you've experienced another issue with the mousse pump. We're pleased we could replace the first one, but we're disappointed to hear the replacement hasn't continued to perform as expected. We'll certainly pass your feedback on to our team, and please do get back in touch with us—we'd be very happy to help further. 💚

Rated 2 out of 5 stars

No wow factor for me

The order arrived fast. I was excited as I've had success using seaweed products to alleviate eczema and this brand is prominent and well reviewed. I chose the eczema bundle and several repair balm pots. The items were nice looking in packaging and quality.

Unfortunately the items didn't work out for me. I have dishydrotic eczema and my hands need intense moisturising to tackle the tough, dry skin. The repair balm was greasy and slid off. My hands felt greasy but never moisturised. It didn't help at all.

The facial oils also slid off my face, even though a tiny amount was used. The Sand one left a green taint to my skin that was commented upon each time I used it, so I've stopped.

The soap is soap - I've rarely encountered a bar of soap that warranted much note, they either smell nice and irritate my skin or smell nice and don't irritate my skin. This one is fine.

The super nutrient oil smelled nice and performed better on my arms and legs (the facial version was again, too greasy). We live in a hard water area and it did help with the dry skin that occurs on arms and legs as a result.

I contacted the company last week to give feedback, as I was asked to. I haven't heard back as yet.

I wanted to share my experiences here as all the reviews I saw before spending (such a lot of) money were glowing and suggesting these products are revelatory. That wasn't my experience, unfortunately.

I also haven't noted any less inflammation of the dishydrotic eczema using these seaweed products, I have with others (some much cheaper, I thought I'd treat myself and try the 'boutique' tier of products and that hasn't worked out for me).

12 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to share such detailed feedback, Lindsey. We're sorry to hear the products weren't the right fit for your skin, particularly after hoping they would help your eczema.

We really appreciate your balanced comments and are pleased to hear the Super Nutrient Oil worked well on your arms and legs.

We're also sorry you haven't yet received a reply to your feedback— Fay had just responded to you. So sorry for the late revert though. She was out for a couple of days.

Thank you again for giving our products a try.

Best wishes
Ellie

Rated 5 out of 5 stars

Love this new hair care product

Love this new hair care product, I’m only 2 weeks in but I already feel the difference and the smell is just amazing like a luxury spa washing my hair 🥰🧖🏼‍♀️💆🏼‍♀️

22 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Nicola 💚 We're delighted you're already noticing a difference after just two weeks! We hope you continue to enjoy the products, and we're so pleased you're loving the spa-like aroma too.

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