The Cornish Seaweed Bath Company Reviews 

2,965
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for significantly improving hair health, making it feel softer, thicker, and shinier, often alleviating scalp issues, and appreciate their natural ingredients and pleasant scents. Many also highlight the effective skincare range and consistently excellent customer service, noting quick issue resolution and a professional, caring approach. However, some customers noted that the products did not suit their hair, leading to dryness, thinning, or a tangled, straw-like texture, and a few also cited issues with thick conditioner consistency or non-functional pump dispensers. Additionally, a small portion of people experienced receiving orders with dented or leaking bottles upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the effectiveness of shampoos in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products for leaving their hair soft,... See more

Customer service

People report positive experiences with customer service, often describing the team as amazing, exceptional,... See more

Order

Customers consistently note positive experiences with order, praising the easy and efficient ordering... See more

User experience

Users describe positive interactions with the user experience, with many finding the products easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, prompt delivery,well packaged.I was rather sceptical regarding this product but it lived up to its reviews and actually exceed them!I'm 73 and have grown my hair,to below shoulder lengt... See more

Rated 5 out of 5 stars

I bought a 3 for 2 sets offer which included free products too. The smell is amazing, clears my head, refreshing and clean. Shampoo/ conditioner leaves my hair soft and feeling healthier,didn't realis... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service team. My initial order, all the bottles were bashed. However, they sent three new bottles and didn’t want the bashed ones back. The purple shampoo and conditioner has defin... See more

Rated 5 out of 5 stars

I’ve absolutely fallen in love with the Cornish Seaweed Company! From the very first wash, my hair felt incredibly clean, fresh, and so light without feeling stripped. The scent is amazing too! it... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,965)

1,501 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely company I will keep buying.Great customer care ,fantastic…

Great customer care ,fantastic products.
Shampoos work wonders on my dry itcy scalp and my hair is looking better and fuller at 69 you need all the help you can get ! Keep up the good work .

19 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Jacqueline 💚 We're delighted our shampoo has helped your dry, itchy scalp and that your hair is looking fuller too. Your kind words about our customer care really mean a lot to us!

Rated 5 out of 5 stars

The Curly hair care set is amazing

The Curly hair care set is amazing. It made my hair feel thick and bouncy and so healthy and shiny. Definitely worth trying. 😊

25 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We're thrilled you're loving the Curly Haircare Set! It's wonderful to hear your curls are feeling thicker, healthier, shinier and full of bounce. Thank you for recommending it! 😊

Rated 5 out of 5 stars

Super soft curls

This is the first shampoo and conditioner set I've used that makes my hair feel really soft, without using other products after it's been washed. I don't use anything after washing now. My hair looks great for days, so I don't have to wash my hair everyday. The shampoo lathers very well and smells amazing. I'll definitely be buying more when my bundle runs out 🥰

22 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Catherine 💚 We're delighted your curls are feeling so soft and that you're now able to enjoy them without needing lots of styling products afterwards. It's wonderful that you're also washing less often. Thank you for your lovely review!

Rated 5 out of 5 stars

Fantastic company

Not only are the products outstanding but the customer service is brilliant. Prompt delivery of order and if a problem arises sorted immediately. Wholeheartedly recommend.

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Sue 💚 We're delighted you've had such a positive experience with both our products and our customer service. Your recommendation really means the world to us.

Rated 5 out of 5 stars

Amazing products

Amazing products, both me and my husbands hair has improved, its now in great condition and David doesn't use styling products as his hair now doesn't need them ,we are extremely happy and the 3 sets for 2 is great value ,you have definitely got 2 converted customers .
Thankyou Linda and David🌿

3 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Linda & David 💚 We're absolutely delighted you're both enjoying the products and seeing such lovely improvements in your hair. It's wonderful to hear David no longer needs styling products too! Thank you both for your lovely review and support. 🌿

Rated 5 out of 5 stars

I have loved the Cornish Seaweed…

I have loved the Cornish Seaweed Company's shampoo and conditioner from the very beginning - but now they have brought our a curly hair version and I am delighted. My hair feels so good and somehow more natural after only a few washes.

24 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Susan 💚 We're delighted you've been with us from the beginning, and it's wonderful to hear you're loving the new Curly range too. We hope it continues to keep your curls looking and feeling their very best!

Rated 5 out of 5 stars

Shampoo and conditioner …

I had read a lot of articles about these products so I thought I would give some of them a try , I was not disappointed, love the way the shampoos and conditioners leave my hair feeling and looking in amazing condition,

3 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Jacqui 💚 We're delighted you're enjoying the shampoos and conditioners and that they're leaving your hair looking and feeling so healthy. Thank you for your lovely review!

Rated 2 out of 5 stars

Lovely packaging and smells great it…

Lovely packaging and smells great it sadly made my hair feel like it has been in the sea and sun all day. I persevered and used it several times but my hair just got worse. Also very expensive.

24 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave your feedback, Ilona, and we're sorry to hear our products weren't the right fit for your hair. That's certainly not the experience we hope for. If you haven't already been in touch, please do email us at victoria@cornishseaweedbath.co.uk as we'd be very happy to offer advice or arrange a refund under our 60-day guarantee if the products simply aren't right for you. 💚

Rated 5 out of 5 stars

Brilliant! Love that it's made in Cornwall!

I have been reading about these products a lot on social media and being Cornish born & bred, I love the fact that it's a Cornish company! I wash my hair every day, so the company is very good at giving you lots of information about how to use it and what to expect. So I've been using it for nearly 2 weeks and love it. As instructed, I have used the Detox shampoo first, followed but the Super Nutrient Shampoo &conditioner and now have moved on to just the shampoo& conditioner alone. My scalp feels better already, used to feel itchy towards the end of the day and my hair feels light and very shiny! Definitely recommend these products, just stick with it. It is different to not have lots of lather, as you think that means its clean, but this stuff is really great!

21 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Alison 💚 We love that you chose to support a fellow Cornish company! It's wonderful to hear your scalp is already feeling better and your hair is looking lighter and shinier. Thank you for your lovely recommendation.

Rated 5 out of 5 stars

Brilliant product

I have been using the shampoo and conditioner for just over a week . I have noticed a big improvement in the look and feel of my hair and I do not seem to be losing as much hair when I brush it . Another bonus is the lovely smell of this product I love it. Wish I had found it years ago. I have no hesitation in recommending this shampoo and conditioner x

2 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Carol 💚 We're delighted you're already noticing softer, healthier hair and less shedding after just over a week. We hope the improvements continue with every wash!

Rated 5 out of 5 stars

this is my 2nd review the 1st one i…

this is my 2nd review the 1st one i mentioned i had only used once and i said it never lathered up much ,,and i said that once i have used for a while then i would do a 2nd review well i have to admit so far so good i still use a very tiny bit of an old shampoo last just so i get a bit of lather as i have longish hair ,, but since 10 years ago i had thyroid removed due to cancer my hair loss had been getting bad and now this amazing shampoo is really helping so much to stop the loss im really amazed ,,i do not go anywhere without it thankyou

2 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much for coming back to update your review, Karen 💚 We're absolutely delighted to hear you're now seeing such positive results, particularly with your hair loss. It really means a lot that you've taken the time to share your experience, and we're thrilled the products are working so well for you.

Rated 5 out of 5 stars

Love the purple shampoo

Love the purple shampoo, I was wary of trying it as I have a very sensitive scalp, but so pleased I did. My scalp loves it, it smells divine and my hair is a beautiful colour and in great condition.

2 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Vicky 💜 We're delighted your sensitive scalp is enjoying the Purple Shampoo just as much as your hair! It's wonderful to hear you're loving the colour, condition and fragrance too.

Rated 5 out of 5 stars

Great product - cleaner, softer hair

I’ve been using the Nutrient Shampoo and Conditioner alongside the Detox Shampoo from The Cornish Seaweed Bath Co for the past couple of weeks and I’ve been really impressed with the results. My hair feels so much healthier, softer, and noticeably cleaner without feeling stripped or dry. The Detox Shampoo gives my scalp a really refreshing deep cleanse, while the Nutrient Shampoo and Conditioner leave my hair feeling smooth, and easy to manage.

I also love that the products are made with natural, sustainably sourced ingredients. A little goes a long way, and my hair has never felt better. I’ll definitely be buying them again and looking to try the purple shampoo and conditioner too. Would highly recommend them to anyone looking to give their hair and scalp a boost.

Additionally customer service is excellent. Love the email communications to guide you on how to use the products and get the most out of the products

2 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Victoria 💚 We're delighted you're enjoying the combination of the Detox Shampoo with the Super Nutrient Shampoo and Conditioner. It's wonderful to hear your hair and scalp are feeling healthier, and we're especially pleased you've found our guidance emails helpful too. Thank you for your lovely recommendation!

Rated 5 out of 5 stars

First time use with products

I have just used my products for the first time. I started with the detox shampoo . Then the conditioner.
My scalp feels great. Smells amazing.
I have very curly hair. And I find products are either to heavy. Or not enough.
So for first wash I am really happy.
Curls are really soft. Hair feels really clean.

2 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Suzanne 💚 We're delighted your first wash has been such a positive experience! It's wonderful to hear your curls are feeling soft, your scalp feels refreshed and your hair is beautifully clean. We hope you continue to love the results.

Rated 1 out of 5 stars

Poor customer service - damaged goods received

Most of the items I received in my order were dented or leaking. I emailed immediately sending photos and was assured by Shane that I would receive replacements. This has not happened 10 days later and follow up emails ignored.

I resorted to the chatbot and note that on the automated chat system one of the options is ‘my product is dented’ so there is obviously an issue with quality control.

The shampoo smells nice, I know this as it had leaked in the packaging.

When emailing the company an automated response tells you they are receiving lots of emails and if you chase you will go to the back of the queue. Can’t help but think they are inundated with complaints and trying to stop people bothering them.

23 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello Julia,

First, our apologies for what happened to your order and for the lack of communication from our side. I checked and this is a miss on our part. The agent who handled your request has missed your replies. We are so sorry!

We have already taken the necessary action on our end to ensure that this doesn't happen again.

To prioritise your request, can you reach out to our Escalations Team through victoria@cornishseaweedbath.co.uk?


Best wishes
Ellie

Rated 5 out of 5 stars

Purple Shampoo and Conditioner

I have only recently started using the purple shampoo and conditioner combo (three times so far,) it has an amazing smell, and already my hair feels smoother and more manageable.
Yes this product may be a little more expensive, but I have wasted money on other purple shampoo’s that dry my hair out, but this one is different and I’m looking forward to seeing how my hair transforms in a few weeks time.
I had no issues at all with ordering and was kept updated on my delivery, would definitely recommend.

10 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Kim 💜 We're delighted you're already enjoying the Purple Shampoo and Conditioner after just a few washes. It's wonderful to hear your hair is already smoother and more manageable. We hope you continue to see even more benefits over the coming weeks!

Rated 5 out of 5 stars

Amazing products

I was very sceptical, however from my first use of your shampoo and conditioner I had loads of compliments on how lovely and shiny my hair was it even felt thicker. I have been converted your products are truly amazing thank you so much. If you are thinking of trying these products just try them they are amazing and the consumer service is second to none I was missing the pumps for my shampoo and conditioner i sent an email received a reply straight away and a few days later received the missing pumps thank you x

22 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Lorraine 💚 What a wonderful review! We're thrilled you noticed a difference from your very first use and that you've had so many compliments already. We're also pleased we could quickly sort out the missing pumps. Thank you for your lovely recommendation!

Rated 5 out of 5 stars

Bought the purple shampoo and…

Bought the purple shampoo and conditioner - great product, smells Devine, and it Definately not harsh on my hair like other purple shampoos I have used. It gives my hair a great
Lift on my salt and pepper grey. It was also super fast delivery …. Will definately be buying more products in the future

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Rachel 💜 We're delighted you're enjoying the Purple Shampoo and Conditioner and that they're giving your beautiful salt and pepper hair such a lovely lift without drying it out. We hope you enjoy discovering more of the range too!

Rated 5 out of 5 stars

Scalp oil, Face Oil & Shampoo plus conditioner

The products are great and I love the smell. The scalp oil and shampoo & Conditioner have sorted out my very sore scalp! I love the face oil too!!

1 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We're delighted the Hair & Scalp Oil together with the Shampoo and Conditioner have helped soothe your sore scalp. It's wonderful to hear you're loving the Face Oil too!

Rated 3 out of 5 stars

CS poor, pricey for what it is

So I haven't actually used the product but was interested to try a since my hair has been thinning since menopause. I was unsure which products to choose so did the on line quiz for recommendations. It came back blank so contacted CS to ask if this was a glitch or if they in fact had nothing to offer. I got no answer. I already use sulphite free shampoo and indicated this in the quiz. If I remove this and say I use sulphite containing shampoos then I get a recommendation. So the only advantage of this shampoo seems to be that it is sulphite free. I can buy cheaper options so will continue with my current brand. Three stars for honesty in not making duff recommendations but minus two for lack of CS support and high pricing compared to other sulphite free brands

26 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave such detailed feedback, Deb. We're sorry to hear you didn't receive a response after contacting us, as that's certainly not the level of service we aim to provide. We appreciate your comments about the quiz and pricing, and we'll pass your feedback on to the team as it helps us improve both our website and customer experience. 💚

Could you send us an email at victoria@cornishseaweedbath.co.uk? We'd love to help you further :)


Best wishes
Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look