The Cornish Seaweed Bath Company Reviews 

2,832
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the natural products, noting their effectiveness in improving hair and skin health, and appreciate the pleasant scents. Many people highlight the exceptional customer service, mentioning quick and professional resolutions to issues, and value the helpful tips provided. Reviewers are also very satisfied with their orders, often finding great value in bundles and appreciating the special packaging. However, some customers experienced issues with product packaging, such as dented or leaking items upon arrival, and some found the conditioner difficult to dispense due to its thickness or faulty pumps. A few other people also felt that the customer service was slow to respond or unhelpful regarding order cancellations and product effectiveness. There were also occasional reports of delayed or undelivered orders, with some reviewers noting a lack of communication regarding shipping status.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic quality and natural... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products, especially shampoos and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and helpful... See more

Order

Reviewers mention positive feedback about order, with many praising the ease of online ordering and prompt... See more

User experience

Consumers find the user experience to be positive, with many appreciating the clear guidance on product usage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous natural products with no nasties. I’m using the purple shampoo and conditioner and I’m really pleased with how my hair feels and looks. The products smell amazing too. I was so th... See more

Company replied

Rated 5 out of 5 stars

I have given the company a try before but wasn’t used to how natural products are compared to chemicals. I should not have given up the first time round as I’m noticing my menopause hair more shiny... See more

Company replied

Rated 5 out of 5 stars

I have loved the Cornish Seaweed Company's shampoo and conditioner from the very beginning - but now they have brought our a curly hair version and I am delighted. My hair feels so good and somehow m... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,832)

1,368 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my second order from this…

This was my second order from this company and I ordered a soothing balm as well. Since major surgery 2 years ago I have been experiencing dry itchy skin and in particular on the scalp. The shampoo worked to alleviate this more or less in the first few washes. they gave me a small bottle of the Detox shampoo which really perks up my fine hair really well and leaves it so clean and soft. This was for free, but I will order more of that in future. The balm calms my eczema really well with no stinging like a lot of creams. Altogether great products which do what they say they will do.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Oh my gosh this product is amazing

Oh my gosh I was not expecting this to be so good. I’m currently getting divorced, moving house and have started a new job. To say I’m stressed is an understatement. My psoriasis has flaired up really badly especially on my scalp. I washed my hair for the first time today with the purple shampoo and conditioner. Within about an hour my scalp was feeling less itchy and there is a definite improvement in the inflammation of my scalp. This will be my go to from now on.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the hair products and…

I absolutely love the hair products and have been using them for some years now. My hair looks shiney and healthy and I often get compliments. I really loved the sample of body lotion, so that will be on my next order too. Service is also extremely efficient and beautifully packaged. I can thoroughly recommend !

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Product ! Adore it!

So! I have seen the ads for a while and thought - nah! So many of these beauty things don’t live up to the promise. And really, I’m not one for writing reviews. But I really felt that I wanted to take the time to write this. I bought the purple for blonde hair shampoo and conditioner. Dearer than my usual but I wanted to give it a try. It arrived, packed beautifully with a good info leaflet and all paper no plastic. When I opened to smell - they were so gorgeous. A nice aromatherapy smell which was really strong, so far so good. Also there was none of that yukky smell that often accompanies the purple shampoos. So I washed my hair - I’m mid fifties so always looking for something that gives my hair back a bit of lustre. It felt beautiful, a cloud of beautiful calming scent. The conditioner felt fab and I could already feel my hair smoothed out. When I dried my hair, I was delighted more than I have been maybe ever with a hair product. Honestly straight up, this stuff is gorgeous! The tint was not Bluey like some - it was just right, turned it more to a pearl and just lifted the brassy tones. And the lovely smell is still there. Damn you Cornish Seaweed people! I’m going to have to buy only this for my hair forever more!!! But honestly speaking, well done on such a lovely product. Delighted! Try it, you will not be disappointed 💜xx

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service: No replies / no customer service / rubbish

Ordered the purple shampoo / conditioner set .. got sent the wrong stuff . After 5 emails still no answer 5th day … now, still no answer on how to return ..
I did not order this green stuff and want to return ..a refund
Non exsistant customer support ..
it’s when things go wrong that a company shows its true core .. this company is total rubbish

As for your reply - that email address victoria@cornishseaweed .. etc
Does not exist !
My bank who are great !!!! have started an investigation into this issue ..
I just want to return this stuff to you..

3 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello Stephanie,

Thank you for sharing your experience with us. We're so sorry to hear that you haven't receive a reply about your concern. Definitely not the kind of experience we want our customers to have.

We want to resolve this matter for you as fast as we can, can you email us directly at victoria@cornishseaweedbath.co.uk please?

Thank you so much!

Rated 5 out of 5 stars

Great little free addition of bottle…

Great little free addition of bottle pumps when needed. I like the option of using pumps for day to day use, but keeping lids for travelling to avoid leakage 👍 also as reusable you can choose to not have them on each order 🙌 well done Cornish Seaweed Company

12 June 2026
Unprompted review
Rated 5 out of 5 stars

On my 5th wash and my hair feels like…

On my 5th wash and my hair feels like it did in my 30's jst purchased the 3 for 2 package to gift a set to my mum. Ive spent hundreds looking for a shampoo to relive the itching menopause scalp, thinning and brittle hair. I think I have finally found my saviour 🙌 😌 🙏 ✨️

7 July 2026
Unprompted review
Rated 5 out of 5 stars

This company's products are next level

This company's products are next level. I started by trying their shampoo and conditioner and now I order soap, moisturisers, skin and eye creams and anything else they produce!! My skin and hair have never felt so good. Please give them a go, you won't be able to go back to your old products.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

I received my package which was very…

I received my package which was very nicely wrapped and pleasing to the eye, however, all three of the bottles were dented all over! Not great considering how expensive it is !

However, having had contact with the company via email and also the response on this review I would definitely recommend this company for its customer service skills and I hope they find a solution to stop the bottles getting bashed. Still too early to judge the actual product as I only received them yesterday. But I will write a new review once tried and tested. Very keen to have healthier less brassy looking hair

Thank you for getting back to me. I was really disappointed when the bottles turned up all bashed. However, I have an email from your company stating they are sending replacements. I am very grateful.
I am going to remove this negative review but I wanted to share a suggestion to stop your bottles getting dented is something similar to wine bottle sleeves, wine bottle protectors. They’re made of padded neoprene or other cushioning materials to keep the bottle from breaking during transport. Just a thought ?

6 July 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello Melanie,

Thank you for sharing your experience with us. So sorry to hear that your bottles arrived dented.

I can assure you that these bottles didn't leave our site like this. Aluminium is a very sensitive material and can easily be dented when knocked with each other during transit, sometimes even when well wrapped. I am so sorry! We are already looking for a solution on how to manage this in the future.

Can you email us at victoria@cornishseaweedbath.co.uk? We're happy to arrange replacement.


Best wishes
Ellie

Rated 5 out of 5 stars

Brilliant products and customer service

Everything about this company is amazing! It’s so refreshing to purchase from a company with excellent products, outstanding customer service and wonderful customer service staff! I had seen their purple shampoo and conditioner advertised on social media so decided to try it. Both smell incredible, have worked wonders on my aging blonde/grey hair and have refreshed my highlights without any dryness ( unlike most purple shampoo). I had an issue with one delivery which was sorted out so quickly by the lovely Mary, whose emails cheered me up and reassured me. I also bought their seaweed salt bath and it’s genuinely incredible, and I emerged from my bath feeling I had just been for a swim in Cornwall. It’s extremely rare these days to encounter a company as good as this and I’m very happy I fell for the advertising! Bravo everyone and you have just gained a very loyal customer!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

New super nutrient curly hair set

Have just started using this new product and I’m loving it. I have only used it twice and my normally wayward hair is transformed. My waves are more defined and my hair feels lovely. Highly recommend it to anyone with wavy or curly hair

5 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look