The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
Purchased a new chicken coop with overnight delivery. Very speedy- can't fault the service. One of the parts was damaged, could not make contact via phone so e mailed and got a reply in a couple of h... See more
Company replied
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
3.4
Average
139 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Very happy customer
Quick delivery, easy to put up. Questions answered quickly on WhatsApp, a great experience all round
11 April 2026
Unprompted review
Delivery / communication
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave the same comment APC did no one in and the delivery had an alterative delivery if no one in ( but i was in)
9 April 2026
Unprompted review
We love our Thumper hutch
We bought the 'Thumper' a few months ago for my garden free roaming bunnies who's previous hutch from a different company wasn't up to standard. My bunnies love their hutch, plenty of room for them to hop about when it's raining and the cover is amazing too.
31 January 2026
Unprompted review
Fantastic company, great product.
Fast delivery, really easy to assemble and looks great at the top of the garden.
The ducks love it!
Highly recommended.
28 March 2026
Unprompted review
Coups
Thanks for sorting problem I had and look Forward to new coup asap they r a very understanding company from them when new coup comes thanks
19 March 2026
Unprompted review
Really Poor Service
I ordered a large chicken coop on a Thursday morning for delivery Friday. Arranged to be home for delivery. I had no contact from delivery company woth a delivery slot, so I rang Coops and Hutches customer services Friday morning. On the phone I was told the APC courier collected early from the warehouse and missed my order. I then got an email from the sales team telling me the courier had my order but it was held up in the courier depot. (2 different stories) I was told it would be out for delivery on the Saturday. This was my husbands birthday so I had to rearrange plans to be home for the delivery. Delivery turned up with only half the order!! No one answered the phone at either coopsandhutches.co.uk or APC. I called coopsandhutches again Monday Morning to complain. I was told the other half of order was due for delivery Monday (yet another day I had to change plans to be home for delivery.) I was promised a call back or email once Sam had spoken to the warehouse/Sales team. Surprise surprise...no phone call, no email. Really poor customer services when spending a lot of money. They're happy to take your money but not deal with your complaint or be honest and say someone messed up.
6 February 2026
Unprompted review
Reply from Coopsandhutches
Hi Nina,
Thank you for taking the time to share your experience. We appreciate your business and are genuinely sorry for the frustration and disruption this caused, particularly around delivery expectations and the impact on your personal plans.
It is clear that communication failed at multiple points and that you were given inconsistent information. That is not acceptable. We fully understand how disappointing it is to rearrange your time repeatedly, only to receive partial deliveries and no follow up as promised. This is not the level of transparency or accountability we aim to provide, especially on a high value order.
Your feedback has been escalated internally so we can review what went wrong across dispatch, courier coordination, and internal communication. We are addressing these gaps to ensure clearer ownership and more reliable follow through going forward.
We are always here to help and would welcome the opportunity to speak with you directly to properly close the loop and restore confidence. Thank you again for raising this. While the experience has clearly fallen short, your feedback is instrumental in driving improvement.
Kind regards
Customer Support Team
Waste of Money
The service was fine BUT the product was seriously awful. Maybe we had a bad one. My hubby wanted to build our own but I said it would be quicker to buy one as he is busy building cow shelters. What an error. The quality of the wood was poor. The instructions awful. Missing screws and bolts. Awful locks and bolting mechanism. No way is it predator proof. The floor panel doesn't fit. It wasn't cheap and we didn't want a cheap one. I am disgusted with it. The photographery for the advert is misleading at the best and a down right lie at the worst. Its tiny.
So now my hubby has to build one himself and we have extremely expensive firewood. A very upsetting and soul destroying purchase.
6 February 2026
Unprompted review
Reply from Coopsandhutches
Hi,
Thank you for taking the time to share your experience. We genuinely appreciate your business and are very sorry to hear how disappointed and frustrated you feel. It is clear this purchase did not meet expectations and we fully recognise how upsetting that is, especially given the time, cost, and emotional investment involved.
While we are pleased the service element was satisfactory, it is clear the product quality, instructions, fittings, and overall usability fell well short of the standard you rightly expected. That is not acceptable and is not the experience we aim to deliver. Your comments around materials, missing fixings, security concerns, sizing, and product imagery are taken very seriously.
This feedback has been escalated internally for immediate review across quality control, packaging, and product presentation. We rely on feedback like yours to identify gaps and drive corrective action so these issues are not repeated.
We are always here to help and would welcome the opportunity to engage with you directly to understand the situation in full and explore how we can put this right. Thank you again for your honesty. While this experience has clearly been a negative one, your feedback will directly contribute to improvements going forward.
Kind regards
Coops And Hutches Customer Support Team
Great customer Service .Well made and easy to assemble
Well made and easy to assemble. James in customer service was extremely helpful. I’ve bought two coups and will definitely buy more. 5 star rating.
6 February 2026
Unprompted review
Reply from Coopsandhutches
Hi Michael,
Thank you for your 5-star review and for continuing to choose us. We truly appreciate your repeat business and loyalty.
We are pleased to hear that the coops were well made, straightforward to assemble, and that James delivered a high standard of support. Feedback like this reinforces the importance of investing in both product quality and customer experience.
We are always here to help and look forward to supporting you again as you expand your setup.
Kind regards
Coops And Hutches
Mixed experience with product quality
The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received standard 1mm twisted chicken wire. When I raised the problem, the company insisted that it matched their description, even after I sent clear evidence showing otherwise. Ultimately, they only offered a refund for the upgrade, with no solution for replacing the incorrect wire or collecting it. This was disappointing and not the level of service I expected.
28 January 2026
Unprompted review
Reply from Coopsandhutches
Hi Jake,
Thank you for taking the time to share your feedback. We appreciate your business and value the opportunity to address your concerns transparently.
We are sorry to hear that your experience did not meet expectations, particularly regarding the wire specification. That is understandably frustrating, and we recognise the importance of clarity and accuracy when customers are paying for an upgraded feature. While a refund for the upgrade was offered, we acknowledge that this did not fully align with the outcome you were hoping for.
Your comments have been shared internally so we can review how this was handled and ensure our product descriptions, internal checks, and resolution options are fully aligned going forward. We are always here to help and would welcome the opportunity to re engage should you wish to discuss this further.
Thank you again for your honest feedback. It plays a critical role in helping us improve our products and service.
Kind regards
Coops And Hutches Customer Support Team
I had an issue with my rabbit hutch
I had an issue with my rabbit hutch , and was sent a brand new one out the next day without even asking for it, I was told to keep the old one or sell it on , great customer service my hutch even came with a free weather proof cover , amazing service would recommend 👌
2 February 2026
Unprompted review
Reply from Coopsandhutches
Hi Tracey,
Thank you for taking the time to leave such a positive review. We really appreciate your business and your recommendation.
While we are sorry to hear there was an issue initially, we are pleased we were able to act quickly and resolve it without delay. Taking ownership and removing hassle for our customers is a key priority for us, so it is great to hear this approach landed well.
We are always here to help if you need anything further and we look forward to supporting you again in the future.
Kind regards
Coops And Hutches
Will buy from them again
Arrived exactly when promised, we bought an ex-display model. We have 5 Bantam Hens and one Warren, they are all very comfortable and much happier in their yellow house now.
Took two to put it up in under an hour, good quality, came with easy to follow instructions & labelling.
28 January 2026
Unprompted review
Reply from Coopsandhutches
Hi Olivia,
Thank you for your fantastic feedback and for choosing to purchase from us. We genuinely appreciate your business and your trust in our products.
We are pleased to hear that delivery met expectations and that the ex display coop was straightforward to assemble. It is great to know the instructions and labelling supported a smooth setup and, most importantly, that your hens have settled in comfortably and are thriving in their new home.
We are always here to help should you need any support in the future and we look forward to welcoming you back again.
Kind regards
Coops And Hutches
Cute coop. Disappointing initial experience but excellent customer services
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonably easy, I feel that the wood is lightweight, so might not last as long as I hoped given that we live on the west coast of Scotland.
*update* on reading the review the customer service department contacted me with huge apologies and have compensated me. I would say that their customer service is proactive and excellent.
They are carrying out an internal investigation as they believe the coop I received had slipped through their quality assurance.
28 January 2026
Unprompted review
Reply from Coopsandhutches
Hi Sarah,
Thank you for taking the time to share such a balanced and thoughtful review. We appreciate your honesty and, most importantly, your business.
We are genuinely sorry that your initial experience fell short due to the damage sustained in transit. That is not the standard we aim to deliver. While we are glad you were able to carry out repairs, we recognise that this should not have been necessary and we take full accountability.
We appreciate your updated comments regarding our customer service team. Being proactive, responsive, and solution focused is a core priority for us, and we are pleased this came through in your follow up experience. As mentioned, the matter has been escalated internally and is being reviewed as part of our quality assurance process to ensure this does not happen again.
We are always here to help, now and in the future, and we truly value your trust in us. Thank you again for your feedback, it plays a key role in helping us continuously improve.
Kind regards
Coops And Hutches Customer Support Team
100% reliable a brilliant kind company
An amazing company so helpful when our coop was Delivered, some of the boxes were damaged in transit, no fault of coops and hutchs I contacted them and they were brilliant so kind and helpful they replaced the damage item straight away, I hadn't opened the largest of the parcel's as I needed help in doing that to see if that was ok and Giles said to call back if it was damaged even though it was Christmas nothing was too much trouble, thankfully the large box was ok, but the kindness of this company is second to none amazing, will definitely deal with them again, thank you
20 December 2025
Unprompted review
Reply from Coopsandhutches
Hi Carole,
Thank you for such a detailed and generous review. We appreciate you taking the time to highlight both the challenge with the delivery and how it was handled.
While transit damage is outside our direct control, ownership of the outcome always sits with us. We are pleased that the issue was resolved quickly and that our team, especially Giles, was able to support you proactively, even over the Christmas period. That level of service is a non-negotiable standard for us, not an exception.
Your comments reinforce the importance of being accessible, accountable, and solution-focused, particularly when customers need reassurance. We value your trust and look forward to supporting you again in the future.
Coops & Hutches 🙂
Got our rabbit hitch from here
Got our rabbit hitch from here, although it was expensive it was worth every penny, the process was easy to build, and my rabbits have never been happier, it’s cleaner, classy, and really just brings my garden together. Thank you very much!
30 December 2025
Unprompted review
Reply from Coopsandhutches
Hi Ellie,
Thank you for such a positive and thoughtful review. While we appreciate that the initial investment is not insignificant, we are pleased to hear that the quality, design, and ease of assembly delivered clear value and justified the spend.
It is great to know the hutch has elevated both your rabbits’ well-being and the overall look and cleanliness of your garden. That balance between functionality and finish is exactly what we aim to achieve.
Thank you for choosing Coops and Hutches. We genuinely appreciate the trust you placed in us.
The Coops & Hutches Team 🙂
Finished coop is fine
Delivery was good but one of the panels was cracked - we had to glue it and mend it because we needed the coop made that day. Instructions are tricky to follow too. However the chickens love the finished product and are very happen which is more important.
13 December 2025
Unprompted review
Reply from Coopsandhutches
Hi Judith, thank you for taking the time to leave a review.
I am pleased to hear the delivery went well and that your chickens are enjoying the finished coop; that outcome is ultimately what matters most.
That said, I am sorry to hear one of the panels arrived cracked and that you had to repair it yourself due to time pressures. That is not the standard we aim to deliver. Your comments regarding the instructions have also been noted and shared internally, as we are actively reviewing them to improve clarity and ease of assembly.
If you are happy to do so, please get in touch with us via email with your order number and a photo of the damaged panel. We will review this with our warehouse team and look at an appropriate resolution.
Thank you again for the balanced and constructive feedback.
Coops & Hutches 🙂
VERY poor
VERY poor! Poor communication, poor service, poor delivery and poor products. Save yourself a lot of disappointment and AVOID.
11 November 2025
Unprompted review
Reply from Coopsandhutches
Hi Lauren,
We’re genuinely sorry to read your review and that your experience has fallen short of expectations. This isn’t the level of service we aim to deliver, and we take your feedback seriously. We’d really appreciate the chance to put things right or at least find a resolution that restores your confidence in us.
Please reach out to us directly at admin@coopsandhutches.co.uk, and we’ll personally review your order and do everything we can to improve your experience.
Coops & Hutches 🙂
Love the chicken house
Love the chicken house, it looks lovely and the design is cool. I also bought the automatic door with it, I love the fact you can add extra stuff when buying the house - so hopefully that is good when I put it together. I did see some comments about the instructions being hard to understand, don’t let this put you off, they are basic but very easy to read.
27 September 2025
Unprompted review
Reply from Coopsandhutches
Hi Miss Smith,
Thank you so much for taking the time to share this, it is wonderful to hear you are loving your new chicken house and its cool design. Great choice adding the automatic door too, your hens are about to live in luxury and we love that you enjoyed being able to add extras at checkout. We really appreciate you mentioning the instructions, they are simple and we are glad you found them easy to follow despite some comments out there. Your reassurance will help others a lot. When you put everything together, if you need us, we are always just a quick message away. Enjoy your new setup and give your feathered crew a little cluck of approval from us.
Coops and Hutches 🙂
Really easy to order and delivery super…
Really easy to order and delivery super fast get communication when I didnt realise the cover was inside one of the boxes you can easily whats app through the website , we ordered the xl barnyard coop for our mini lop and he loves it lots of room for him, easy to put together and the cover keeps him nice and dry too !
3 October 2025
Unprompted review
Reply from Coopsandhutches
Hi Rebecca,
This absolutely made our day, thank you! We’re thrilled your mini lop is living his best life in the XL Barnyard Coop. Great to hear ordering was a breeze, delivery was speedy, and that our WhatsApp team could help with the “cover hiding in plain sight” mystery - stealth packaging at its finest. We love that you found it easy to assemble, and even happier that the cover is keeping your little VIP dry and cosy. Give your fluffy foreman a nose boop from us. 🐰
Thanks again for choosing Coops & Hutches, shout if you need anything else!
Coops & Hutches 🙂
Broken door lock (Order No 81161)
The coop was easy to order, delivered quickly and easy to assemble.
The part that I am miffed about is the chain to hold the door lock broke within 2 days of use. I have emailed the admin twice now with no response once on 01/09/25 and again on 22/09. To not receive a response for nearly a month when I politely asked for a new one to be sent out is poor in my opinion.
If an admin responds, please don’t ask me to contact you as I’ve tried!
1 September 2025
Unprompted review
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