coolzy.com Reviews 177

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers find that the product effectively cools personal spaces, making it suitable for small areas like offices or next to a bed, and appreciate its portability and ease of use. Some users report sleeping comfortably and finding the unit user-friendly, especially when directed properly, and some even consider it a good option for those on a limited budget. However, a significant number of people were dissatisfied with the product's quality, describing it as cheap plastic, difficult to assemble, and noting issues with the hose not staying attached and releasing heat. Many also felt the product was overpriced for its performance, stating it acts more like a fan than an AC unit and doesn't cool rooms effectively, with some experiencing units that stopped working after a few months. Additionally, there is strong consensus among reviewers regarding poor customer service, with many reporting unresponsiveness, lack of support, and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some finding it to be a great personal unit that cools... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment, stating... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the product... See more

Customer service

People report negative experiences with customer service, with many expressing disappointment and... See more

Price

Users describe negative interactions with price, with many feeling duped out of money and finding the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

At first, I thought the Coolzy worked relatively well at directing cool air. Unfortunately, the air in the room is heated simultaneously, so overall, you end up with a hotter room. I ordered the ta... See more

Company replied

Rated 3 out of 5 stars

Coolizi was advertised as an ac unit but its no more than a fan. I emailed the company on return process and they got back to me right away. However I would have to pay for return shipping back to Ch... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery, good customer contact, reasonable price. So far, no complaints!

Company replied

Rated 4 out of 5 stars

Good day... I wanted to give them 5 stars. But I had some trouble reaching the folks. I think the purchase experience needs to be a bit friendly. Coolzy got 4 stars because I finally heard fro... See more


Company details

  1. Air Conditioning Store

Written by the company

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Not what I thought

I was looking for a cooling solution for our basement. Preferably one that did not need to be vented outside. This devicr did not provide that. I bought the hose extension. However, when I realized how earm the hot air was coming out of the back, I realized I would need to vent it outside. I could not find a hose extension long enough to reach the window.

I hadn't noticed the return policy stated I wouldn't be able to return the cooler. So now I own the cooler regardless. It works slightly if you are literally sitting in front of it, bjt it still needs to vent out.

I ended up having to spend just as much money on a traditional portable air conditioner that is dar more effective.

17 July 2023
Rated 4 out of 5 stars

Great unit

Great unit, built well, light weight and works very well!
Worth your investment, highly recommend to other especially consume way less electricity than others but keep in mind that this unit is only 3500 btu.

22 July 2023
Rated 1 out of 5 stars

Coolzy Customer Service indonesia very poor!

Coolzy Customer Service indonesia is very poor handling customer, they only sell to whom can make them happy, they againt cuatomer who give them complaining.

In other cases i want to buy front flap, because mine are broken.

But they prefer to arguing with me.

Pls help me, how i can buy deflector ? Ibtry to email to coolzy singapore but cant deliver to Indonesia.

20 October 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

We have deflectors in-stock in Singapore now. Please email us at contact@coolzy.com for more information. terima kasih

Rated 4 out of 5 stars

It did exactly what you said it would…

It did exactly what you said it would do - cool me in a very specific area. What I didn't understand was that it would actually heat the room from the back. So although I got cooled down - which was great - my husband got overheated. Not sure how we could remedy that other than get another one for him.

20 July 2023
Rated 5 out of 5 stars

Coolzy has truly exceeded my…

Coolzy has truly exceeded my expectations. As an Air Conditioning System Supplier, they offer exceptional products that meet all my cooling needs. The staff is friendly, and knowledgeable, and made my experience. Coupled with their great prices, I am one happy customer.

18 September 2023
Unprompted review
Rated 1 out of 5 stars

Does not cool well at all

Does not cool well at all

Returns are a joke it’s cheaper to keeper

10 June 2023
coolzy.com logo

Reply from coolzy.com

Hi Aaron, we provided a return label to you. You didn't use it so after 30 days it was cancelled. If you'd like to return the unit then please respond to our emails. Our last email was sent to you 19/06/2023

Rated 4 out of 5 stars

Coolzy in a Small travel trailer

The Coolzy is the only portable air conditioner that was light weight enough for my 6x10 foot travel trailer. It allowed us to travel and sleep in the heat and humidity in the southern USA in July.
As advertised, it does cool a small area close by. Having it at the end of the bed allowed us to sleep fairly comfortably. I could not have traveled in July without it. But don’t look for it to cool any extra space.
It does put out a lot of heat, so the additional heat vent attachment was absolutely required. Eventually, I figured out a way to get the heat vent tube up to the trailer ceiling vent. The window kit did not work with my small trailer windows. The tube is not very long, so getting it to an opening took some work.
The pieces of the vent attachment went together easily but would not stay together. I was setting it up at 102F at our first campsite and was pretty frustrated. Luckily I had some Vet wrap tape for pet emergencies. Generous amounts of Vet wrap held all the pieces together during the trip.
I’m very glad I bought it because now I can travel in the heat with my trailer. I would love to have an AC that actually cools the whole space, but I can’t afford any additional weight in my trailer.

4 July 2023
Rated 5 out of 5 stars

Coolzy is my go-to air conditioning…

Coolzy is my go-to air conditioning store for its unbeatable combination of high recommendations, competitive prices, and a dedicated staff. I'm a happy customer who appreciates their commitment to quality and customer service.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Good pricing compared to other portable…

Good pricing compared to other portable ac units. The product is light weight so it's easy to move around.

The window kit to vent the exhaust air out works great. Sometimes I need to adjust the hose connection to the coolzy as it gets loose when moving/extending the hose.

The coolzy definitely blows super cold air keeping those in the path of the air, nice and cool. I keep it by the bedside and the cool air covers the top of the bed.

25 May 2023

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