Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... See more
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The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... See more
Company replied
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... See more
Company replied
Company details
Written by the company
Cool Mini Splits is an authorized MRCOOL dealer selling DIY ductless mini split heat pumps to homeowners across the United States. The store is run by Interactive Group LLC. We carry the three MRCOOL DIY lines: DIY Select, DIY EasyPro and DIY 5th Gen. A single zone system heats and cools one room, and a 5th Gen multi-zone system runs 2 to 6 rooms off one outdoor unit. Every system comes with pre-charged Quick Connect line sets, so you can install it yourself with no vacuum pump and no HVAC tech for the refrigerant side. We also sell the parts most installs need, like line set covers, disconnect switches, whips, equipment pads and wall brackets. Most of our customers are buying their first mini split, so we try to make picking one easy. Our system finder suggests a size from how many rooms you have and their square footage, and you can call us at +1 (844) 999-9725, Monday to Friday, 9 AM to 5 PM EST, to go over sizing before you order. You can also email support@cool-minisplits.com any time. Shipping is free to the 48 contiguous states on kept orders. We review and confirm every order first, then it ships from Kentucky within 2 to 4 business days and arrives 3 to 7 business days later. Complete systems go by freight with a liftgate. We sell at MRCOOL's advertised prices, and if you find a lower price we'll look at matching it.
Contact info
2093A Philadelphia Pike, 19703, Claymont, United States
- +1 844 999 9725
- support@cool-minisplits.com
- cool-minisplits.com
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great group to work with
Great group to work with , I had a small issue with a coupler and they helped me out quickly and professionally .
I have a few more projects going on and will be using them again .
2 September 2022
Unprompted review
Reply from Cool Mini Splits
Thank you for your kind words, we're glad to have been of assistance. We look forward to working with you on your future projects.
We were installing a Mr Cool
We were installing a Mr. Cool minisplit with two air handlers and realized we needed a different length charged line so we ordered that and it came within one week. But because this is DIY, we didn't realize we also needed the electric line and the connectors and had to order those and wait another week. So the products arrived quickly. However, with all this DIY systems, it would be great when ordering a part like the charged line, if the company remind you that additional parts may be needed and direct you to those when ordering. It would have saved us about 10 days in the extreme heat. Now the system is in and it works great, so no issue there.
1 September 2022
Reply from Cool Mini Splits
Hi Sarah, I'm sorry to hear that, but you haven't ordered from us the mini-splits system; you just ordered the missing part you needed (the coupler). So your review does not really reflect the level of service we provide. FYI, we double-check every new order. If we have any doubts, we check with our customers that they ordered the correct parts and we also always ask if they need any of the accessories that are sold separately if they didn't buy any. Just like you expected when you bought it from a different store. Should you buy again from us a full system, you will experience that. Thank you for your business.
Not happy
Will not ever deal with your company again some unprofessionalism is evident some of your staff needs to work on people skills
29 August 2022
Reply from Cool Mini Splits
Hello Charles, we're sorry that you feel that way. All our customers matter to us and after reviewing all our calls with you, I can't find any proof of unprofessionalism while you were talking with our staff. They tried to help you the best they could despite you not providing the right address and phone number for delivery. Furthermore, I've tried texting you personally to understand the situation better but you weren't interested in helping me clarify things so I could better assist you. Although I'm glad we successfully delivered your order I'm very sorry it went that way and wish you the best.
Alex.
Got a call immediately after placing my…
Got a call immediately after placing my order to confirm it was correct and shipping was about 7 days or so after that. The freight company placed the entire pallet in my garage. All stacked and wrapped perfect
26 August 2022
Reply from Cool Mini Splits
We appreciate the feedback and will be sure to share with our teams. Thanks for your support!
Amazing customer service from the order…
Amazing customer service from the order to after delivery. Great job customer service team. The text contact feature was very convenient. I’ll be making more purchases with them soon:
22 August 2022
Reply from Cool Mini Splits
Thank you for your kind words and we are delighted to hear that you had a great experience with the customer service team.
Works great & very easy to install
Works great & was very easy to install great Manuel’s to follow .shipping package we’re great was received in great condition
19 August 2022
Reply from Cool Mini Splits
Thank you so much for taking the time to write a review, please let us know what could we have done better to get a 5-star review.
Good price compared to other vendors
Good price compared to other vendors. Shipping was a few days longer than anticipated. Product quality was good.
16 August 2022
Reply from Cool Mini Splits
It's great to hear that you're happy with your purchase! Thank you for the feedback.
Easy install and great customer…
Easy install and great customer service. Would recommend. I installed a 4 head system in my home and it’s been excellent.
16 August 2022
Reply from Cool Mini Splits
Thank you for the feedback, we are happy you have had a great experience so far.
Awsome unit and company
Awsome unit and company. They upgraded my unit to the 4th gen for free. Customer will be doing another unit and will definitely buy from them again.
16 August 2022
Reply from Cool Mini Splits
We are glad you're enjoying your 4th gen unit, and thank you for your continued support. We appreciate your feedback and will be sure to pass it along to the team.
Love the cool air!
This unit was a great price and reasonably easy to install. I received it on Monday and I installed the inside units Monday night. It took me 2 hours for that. On Tuesday night I installed the cooling unit outside on the shelf bracket. It took 1.5 hours. On Wednesday night I installed the electrical power to the shutoff at the outside unit. It took 2 hours. Then on Thursday night I installed the line sets for my two units and hooked up the electrical. I released the coolant for the Line set and checked for leaks, there were none. I turned on the electrical and went thru the start up procedures. This took 1.5 hours to do. Everything worked great!
About 7 hours for an inexperienced person to install. There are several installation videos on Utube. I took my time so it may have taken longer for me. It was a positive experience. We love the cool air, the units are very quiet.
16 August 2022
Reply from Cool Mini Splits
Thank you for this great detailed review, I'm sure it will help others!
The DIY is a great offer with videos…
The DIY is a great offer with videos how to
install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local representatives to deal with troubling cases. I having difficulties to find out mal functions of valves in condenser. It has a good potential to capture market share to overcome regulation of EPA 608.
11 August 2022
Reply from Cool Mini Splits
We will keep these in mind for future updates and instructions. We are happy to hear that you had a great experience with our customer service team though. If you need any further assistance, please do not hesitate to reach out to us.
Fantastic company and service
Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be happier with the result. Another stockist was charging over $800 more plus tax for the exact same product. Cool mini splits were awesome from day one. Highly recommended
7 August 2022
Unprompted review
Reply from Cool Mini Splits
Thanks for your thoughts and feedback about our product, we take pride in our quality products and strive to be the best.
I ordered a extension kit for a 24k…
I ordered a extension kit for a 24k unit. Before they sent it to me they texted me to verify that I had the correct size. Very impressed with the customer service
6 August 2022
Unprompted review
Reply from Cool Mini Splits
Thank you for the compliment, it's our pleasure to serve our customers.
I ordered my unit and had help from…
I ordered my unit and had help from Alex to order the tubing and connectors I needed. He made the whole process a breeze! Thanks for the help!
6 August 2022
Unprompted review
Reply from Cool Mini Splits
Thank you for your review!
Reply from Cool Mini Splits
This is what we are here for, to help you with anything you need. If you ever need any assistance, please feel free to reach out!
Great product and service
Great product and service. Only hiccups were being sent two wrong line sets (length and size reversed on two of the five line sets), and my electrician advised the connection block was undersized (sized for 12 gauge instead of 10). But I’m in Canada so code could be slightly different than US, and Mr Cool sent out the correct line sets. I got it all hooked up and connected and it works like a dream. 36K HP, three heads (24K-12K-12K). Line set covers ended up being a pretty big expense given I ran over 100ft of lines to all three heads, and I needed extra sets to get elbows that I couldn't buy as “one offs”. HP is quieter than expected which is a bonus. Would recommend to anyone who is comfortable and confident in their abilities with repair and maintenance, whether you’ve ever even attempted a project like this before or not.
4 August 2022
Unprompted review
Reply from Cool Mini Splits
Thanks for the recommendation, this is always encouraging to hear.
Excellent customer service
Excellent customer service. Quick shipping and good pricing. Would do business with them again
31 July 2022
Unprompted review
Reply from Cool Mini Splits
Thanks for the positive review! We're glad to hear that you had a great experience with us. We appreciate your business and look forward to serving you again.
Ordered a replacement line set
Ordered a replacement line set. They asked some follow up questions immediately to make sure I got the correct type. Fast delivery and a good price.
23 July 2022
Unprompted review
Reply from Cool Mini Splits
Thanks for the positive review! We're glad you had a good experience ordering a replacement line set from us. We always ensure that our customers get the correct product and deliver quickly at a good price.
Great service
19 July 2022
Reply from Cool Mini Splits
Thanks for the great review! We appreciate your business and look forward to serving you again.
Reply from Cool Mini Splits
We are happy to hear that you had a good experience. If you have any other questions or anything else on your mind, please reach out to us and we will be happy to help.
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