System depends entirely on how it's programmed AND using reliable devices, So no CHEAP TVs or CHEAP components. Cheap stuff like DIY Stuff sold at stores is not robust enough to communicate with a... See more
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See what reviewers are saying
We have have had this system for years, the previous owner installed it and also thought it was aweful. Initially, we had one of tire integrators in to straighten it out. They were expensive and usel... See more
Don’t ever let these people near your home. Never ever allow them to connect your TV through their home wrecking system. Thousands and thousands of dollars to keep it functioning. I’ve had enough and... See more
it really should be a zero. After many tech visits and programming, system could still not work reliably with Samsung TV and surround sound system. So gave up on that, deciding just to use the system... See more
Company details
About Control4
Written by the company
Control4 offers the ultimate home automation solution by making the products and systems you already have and use everyday, work together. By integrating everything from lighting control, music, home theater, climate control, security—even iPads, iPhones and Android smartphones and tablets—a smart house by Control4 creates personalized experiences that enhance your life and provide added comfort, savings, convenience, and peace of mind.
Start small by automating just your family room or home theater. Or go big with whole-home automation. Control4 is built to grow as you go. No matter what the application, the experience is unforgettable and you'll wonder how you ever lived without home automation.
Start small by automating just your family room or home theater. Or go big with whole-home automation. Control4 is built to grow as you go. No matter what the application, the experience is unforgettable and you'll wonder how you ever lived without home automation.
Contact info
11734 S. Election Road, 84020, Salt Lake City, United States
- control4.com
1.6
Bad
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would like more information on how to…
Would like more information on how to operate the system.
22 October 2021
Unprompted review
Reply from Control4
Thanks for taking the time to leave us a review and some feedback! You can check out the homeowner resources, including how to videos and a user guide here: https://www.control4.com/for/owners
If there is anything you need help with you can always reach our Customer Support Team at the link below.
ctrl4.co/tp-support
Thanks,
CH
RX-V6A
It doesn't seem that Control4 can "command" all the options of the RX-V6A
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
It makes it SO EASY
It makes it SO EASY! We are elderly and love this 4.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave us this feedback and review! We're glad to hear you're enjoying your system and that it's easy to use. If there is anything you need assistance with, please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
I have problems when I turn of the tv…
I have problems when I turn of the tv and has been reported several times to the dealer.
Not been able to work on this myself and have to relay On the dealer is extremely frustrating.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Not satisfied.
Even though I believe Control 4 is or can be a good system, all reviews that I have read are the same. It's all dependent of a dealer to make it work, and for the most part in my case and folks in the negative reviews, it has not been a good experience. Not giving regular users the ability to configure, upgrade, etc, makes it difficult to fall in love with this product. In this day and age, regular folks are installing digital products like Alexa, wireless alarm systems, etc. Why can this be an option as well for your customers? I want to give this a chance, especially with the investment I made, but I need it working as it's meant to work. I can be contacted if needed for more feedback.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Near perfect system with unnecessary dealer only restrictions
Don’t get me wrong, I’d give Control4 5 stars but for one issue. It’s a rock solid system that gives unprecedented integration with an almost perfect interface. The benefits of a professionally installed system are clear from the off - solid performance, critical reliability of lighting, music, heating and security with capability that outstrips even the best home-brew automation system (and I’ve tried them all) The downside? Dealer lock in and the restrictions as a consumer. Even with the Composer HE software (which allows programming and a lot of capabilities), I can’t rename the rooms or devices in my new house without a dealer! Want to add a new Hue light to the system? £350 for my dealer to pop over. It’s completely worth the initial outlay and I don’t mind paying a dealer for major upgrades and changes, but c’mon Control4 - who doesn’t need to make the odd change/addition to the system? This seems to limit the appeal and restrict those tweaks most of us like to make to our smart homes.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave us a review and some feedback to help us improve! Glad to hear you overall are enjoying the benefits of a professionally installed system! We try to balance preformance and reliability with flexibility for homeowners who like to tweak their systems with tools like Composer HE but sometimes there are limitations. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
We installed a Control 4 system in May…
We installed a Control 4 system in May 2021. Despite best efforts by the installer, we are continually plagged with buggy software glitches on our camera doorbells, TVs that freeze, and other challenges. Our installer rep has been back to our home at least a dozen times for various issues.. would need to speak to him to get the full history.. but not happy with Control4 at this time.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Worst support ever from dealer
Worst support ever from dealer. Most of the time I never get a response.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Unimpressive.
I use for TV and music only. I find it to be a poor system in general. I was going to use it to do a complete automation but have been very disillusioned and will look for an alternative. Comments are:
Very poor integration with Apple Music.
Needs workarounds so Apple Music then need to transfer my music to Sonos manually then hope that shows on Control4.
If Apple Music gets new music, this does not transfer automatically.
TV: again a workaround to get the TV and Apple TV operating.
NOT at all acceptable in 2021
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Terrible product if you want to change (add/remove) devices
Control4 is terrible for end users, great for companies who are authorized to program them. I add an input into my system such as a new game system or cable box, and I have to pay to have someone update this? Even if the company is able to work with you and charge for every 15 minutes, if there are issues you can still get charged for all their time which quickly adds up. I replaced a streaming device with a different brand and was going to be charged $115 just for them to make the update. Do yourself a favor and purchase a Harmony remote while they are still out there.
Since the remote is already so expensive you should really allow end users to program if they want. Harmony and others do this, why not you?
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave us a review and some feedback to help us improve. We're always trying to strike a balance for homeowners between performance, reliability and flexibility. Let us know at the link below if we can be of any assistance and someone from our Customer Advocacy Team can be in touch with you!
ctrl4.co/tp-support
Thanks,
CH
Control 4 IOS update....now it doesn't work as it did
There was an IOS update and now the system doesn't work like it did. It isn't as user friendly as it was before so at the moment I'm not real happy about it's performance......
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Disappointing results
The list is long:
1) slow to connect
2) very challenging to identify and zoom in on the events that is flagged
3) difficult to scroll
4) slow refresh rate
5) no web interface
6) no audio
7) overall: not as user friendly as other way less expensive competitors
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Very long for connect.
22 October 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Pain to setup, doesn't provide whole home audio, remotes can improve
This system has been a pain to get setup and configured correctly. I have yet to get whole home audio setup due to supposed complications with surround sound rooms that have receivers. There's a delay in audio between surround sound rooms and rooms with speakers connected to a control4 amp. So far I've paid a lot of money for a whole home automation system that can't even provide whole home audio. The automation configuration provides inconsistent results and sometimes turns the TV on when it's not supposed to, doesn't turn the Apple TV on when it's supported to, etc...the list goes on!
Also, the remote options leave much to be desired. The Neeo remote disconnects from wifi frequently. The lack of voice control on the remote is very limiting. I primarily use Apple TV and can control just about everything including my surround sound system receiver and TV with the Apple TV Remote.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Instalation was great
The installation was excellent. However, after the installers left, I didn't have any way of adjusting the systems. We changed a few things, got rid of others, and could not change any of the parameters.
22 October 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If you're not already using them or aware, there are tools available for homeowners to make adjustments to their home by using When >> Then programming or Composer HE. https://www.control4.com/o/4sight-services/when-then/
If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Reply from Control4
Hi there,
Thanks for taking the time to leave us this feedback and review! We're glad to hear you're enjoying your system and that it beats the competition. If there is anything you need assistance with, please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Bad Experience
We built our house and moved in, in March, 2021--our builder had partnered with an integrator in the area, who pushed this product as a means to control things in our house. About the only thing we need it for is for the TV in the living room to be connected to various inputs located in another room's closet. It has not worked very well, is clunky, the audio/video are not synched (a good second or more off) and we have continual problems with using it. We actually hate the system, and should have gone another way.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
We love Control4 but the apps with…
We love Control4 but the apps with apple is very slow . Each time we open the apps it takes to long.
22 October 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
I haven't got my full Control 4 working…
I haven't got my full Control 4 working yet. I am waiting for my supplier to set a date and time to install my TV and the rest of my Control 4 system.
22 October 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Absolutely worth the investment
For years I have purchased, installed, configured, programmed my own smart home and AV solutions for our family's use. Finally we splurged for a Control4 system, and let me tell you...there isn't a better solution out there than this. I'm amazed at how everything just works. Its rock solid, super easy to use, and we have already begun identifying some additions we want to make now that we're using it. It helps that our Control4 Professional installer (Eighteen Group) is top notch, and took the time to get to know our needs in advance. I'm a huge fan of Control4...my days of DIY are well behind me.
22 October 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave us this feedback and review! We're glad to hear you're enjoying your system, and that it's been solid and easy to use. If there is anything you need assistance with, please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
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