Great bed at very good value for money. Instructions not clearest, but I did manage to put it together single handedly (79 year old female). Would have helped to have stickers indication headboard scr... See more
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Great service from order to delivery. Great quality bed set. Only gave 4 stars due to delivery taking longer than expected 🌟🌟🌟🌟
No assembly instructions. Ottoman lids open to slightly different heights. Good service, quick delivery
Everything arrived in one delivery and the order was correct and nice quality. Just one star less due to some damage to a bed base (not visible when mattress is on) and, when they called to book the d... See more
Company details
Written by the company
Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.
Contact info
Unit 1 & 2 Central Street, WF13 2LZ, West Yorkshire, United Kingdom
- 0333 533 0400
- info@contractdivanbeds.co.uk
- contractdivanbeds.co.uk
4.1
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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Telephone/email contact
We are a charity who buy goods on behalf of others who the goods go to directly.
I did give a telephone number of where the goods were going but you kept emailing me about delivery.
I could not help with this information. I did ring the company and explain but still I kept getting the emails.
3 April 2024
Reply from Contract Divan Beds
Hi Amanda,
Thank you for your feedback. Unfortunately, we haven't heard from you via email or phone about this issue. Our records show that you provided a mobile phone number and an email at checkout. However, there was no information that you are buying for a charity or that we shouldn't use your email for updating you regarding your order. Please remember we use the email you provide to update you about your delivery.
If you have contacted our delivery partner in relation to this issue please note we are the retailer and not the delivery partner.
We invite you to contact us at your earliest convenience to resolve this matter efficiently.
Regards
Contract Divan Beds.
Reply from Contract Divan Beds
Hi Howard,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Very easy to order over the phone
Very easy to order over the phone. Paid by card, explained what we wanted when ordering our mattress, everything in respect of delivery/ date/time etc was explained.Very pleased with mattress.
31 March 2024
Reply from Contract Divan Beds
Hi Carole,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Great strong comfortable bed at a good…
Great strong comfortable bed at a good price.Delivery man very polite and put the bed where requested.
25 March 2024
Reply from Contract Divan Beds
Hi Debie,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
BEDS FOR HOLIDAY HOMES
Adam assisted us with two urgent orders, which he arranged and had delivered on time. He also arranged for fabric samples to be sent beforehand which proved to be useful.
Divan beds were very well made and mattresses were super quality and incredibly comfortable.
We will definitely be ordering with them again.
7 March 2024
Reply from Contract Divan Beds
Hi Lynn,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Excellent from start to finish
Excellent from start to finish! Adam was extremely helpful and patient, when I was choosing my mattress options. Delivery was quick and efficient. The mattress is just what I asked for and is extremely comfortable. Thank you so much!
2 March 2024
Reply from Contract Divan Beds
Hi Lynn,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Good communication via email and most…
Good communication via email and most importantly by telephone. Delivery was arranged and I was kept up to date re delivery. Delivery was excellent and the delivery men were very helpful.
9 March 2024
Unprompted review
Reply from Contract Divan Beds
Hi Ann,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Fast and great quality 👍
16 February 2024
Reply from Contract Divan Beds
Hi Daniel,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Quick and easy ordering and delivery
Quick and easy ordering, kept up to date with delivery, delivery personnel courteous and polite.
22 February 2024
Reply from Contract Divan Beds
Hi Michelle,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
We ordered the double mattress and I…
We ordered the double mattress and I was impressed that we were kept updated about the delivery, how quickly it was delivered and the good value for money of the product. Thanks!
Reliable company to deal with.
8 February 2024
Reply from Contract Divan Beds
Hi Milada,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Delivery
The delivery was quick and easy, the communication was very helpful and ordering on line was easy
29 January 2024
Reply from Contract Divan Beds
Hi Tan,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
New mattress
I bought a new double mattress(waterproof) , as the old one smelled of mold due to condensation caused by lack of airflow in the bedroom.
It was delivered ontime , straight to our bedroom .
It is slightly firmer than the 4000 pocket spring mattress we had before but its very comfortable and we now sleep better all night without waking every few hours.
I also put a waterproof full zipped mattress cover on it to make sure less moisture will collect and go mouldy.
Very happy with the company and the mattress and would reccomend them both.
1 February 2024
Reply from Contract Divan Beds
Hi Steve,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
well mannered and very helpful
20 January 2024
Reply from Contract Divan Beds
Hi Max,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Brilliant
Brilliant, 2 man delivery to the room, call before delivery. Good price and great quality mattress.
20 December 2023
Reply from Contract Divan Beds
Hi Anastasia,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
A great experience from first enquiries to the purchase of our zip and link beds!
Adam was extremely helpful in advising us on the correct bed to buy. When we ordered it he went over every step with us until we were clear about, and happy with our purchase.
The delivery guys were especially helpful and made sure we were happy with the bed before they left.
25 December 2023
Reply from Contract Divan Beds
Hi Claire,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
The mattress I got delivered.
The mattress I got delivered is first class. It was bought for my brother for Christmas thank you so much
12 December 2023
Reply from Contract Divan Beds
Hi Mary,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Friendly, efficient, professional
Friendly, professional staff (Adam, I think ) on the end of a phone. Quickly fixed up a mistake I had made with my order. Very impressed. Delivery staff were quick, professional and considerate too. Good experience all round. Thankyou :)
21 November 2023
Reply from Contract Divan Beds
Hi Phillippa,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Great service
I can’t remember his name, he was so helpful and professional on the phone. His name might be Adam. He was the one who I talk to for the order of the 2nd super king bed on the phone.
10 November 2023
Reply from Contract Divan Beds
Hi Berna,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Arrived as scheduled
Arrived as scheduled . Delivery men contacted me 40 mins before delivety
25 October 2023
Reply from Contract Divan Beds
Hi Tim,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
First Class Service
Firstly the website was easy to navigate and I had very quickly placed an order for a bed and headboard for my mum in her care home. I received regular emails and texts to confirm the order and delivery. I also spoke with Adam in Customer Services to discuss delivery times and days (as the order was going to a care home there were restricted delivery times). He was incredibly helpful, reassuring and very customer orientated as well as being a really nice guy. I would definately recommend Contract Divan Beds and if you have any questions then Adam is your go to! Delivery was seamless and the maintenance team at the care home had the bed all put together when I arrived.
19 October 2023
Reply from Contract Divan Beds
Hi Denise,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
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