Contract Divan Beds Reviews 

Great product, there aren't many fully waterproof divan bases and mattress on the market, which are also reasonably priced. The delivery process was very straight forward and quick and we were kept fully up to date.

Mattress is perfect and very good price. Delivery was quick and was kept informed every step of the way would definitely recommend😊

it was my first purchase with the company. Very happy with the product. Smooth delivery and good communication

2nd time we’ve used Contract Divan beds. Excellent quality, prompt delivery, and very good communication from order to delivery.

Great service from order to delivery.
Great quality bed set.
Only gave 4 stars due to delivery taking longer than expected 🌟🌟🌟🌟

Do not spend your money with this company.

Wrong item sent and still awaiting collection and refund.

This is possibly the worst company I have ever had the misfortune to deal with. Constant mistakes and excuses. The retailer and delivery company each blaming the other. Trying to phone was impossible as I believe they blocked my calls and could only get through by using different family member's phones!!! Also, even though ordered separately, mattress covers were only sent after six weeks again with more excuses that they could only be dispatched after the beds were delivered. Why? I have raised a dispute with my Credit Card company. I asked for my money back but was told I would have to pay a 50% restocking charge. Also be aware of their other company, Comfy Bedss. They have the same owner and business address, yet they claimed not to know each other. I am asking Trading Standards to look into this case to see if my legal rights have been breached.

excellent quality beds, quick delivery and good delivery

I was kept well informed. The divan was delivered promptly and was as expected. Good price too.

This is my second order, and everything went very smoothly like the first time. The delivery guys carried mattresses up to the 3rd floor. Great communication on delivery stages.

The Ottoman that I required, that seemed to be a problem with other suppliers, was no problem with yourselves and was supplied at a good price and delivered. Well done!

Highly recommended . Communication was great for delivery. Satisfied with the whole service and product.

SADLY I COULDN'T GIVE LESS THAN ONE STAR, THE WOST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. POOR COMUNICATION, POOR SERVICE, DISHONEST DEALS, THE SALES TEAM WILL TAKE YOUR MONEY AND WASH THEIR HANDS WITH YOU.
IF YOU HAVE AN ISSUE TO RAISE, BE PREPARED FOR NO ONE TO SPEAK WITH YOU, YOU WILL HAVE TO EMAIL THEM AND WAIT OVER A MONTH FOR A GENERIC RESPONSE THAT DOESN'T EVEN RESOLVE YOUR COMPLAIN.

UPDATE- you can't do a negotiation of an extra bed disposal free of charge just to close the sale and then go back on your deal and be dishonest!!! Still being dishonest!!!

The bed is dirty, smells , not made properly. Stains on the base , marked on the velvet because there isn’t any padding around the bed. The velvet is just sitting on the wood. This bed is actually laughable on the bad condition. Even the wood hasn’t been sanded down perfectly.
I rang 8 times yesterday from the number that is on the company emails and no one answered.
This needs to be reported on to the highest level.
I am totally in shock. The bed is in my garden waiting to be picked up.

Staff very helpful as always, continue to use this company as very good quality beds and value for money

Service was great and very happy with the bed. Ive been sleeping much better as more room and comfy 👍

Note that they take 50% + delivery on returns. They are completely inflexible about this even if the bed has never been out of its wrappers and did not get into the bedroom. In fact the bed was taken back at once by the same delivery van and men. The whole transaction took 1/2 an hour. Their communication is awful in that I was never able to speak to a person. Delivery was awful. I was waiting the first time and received a call to say there had been an accident and they couldn't come. A morning wasted. The second delivery did not happen because I did not receive a phone call. Third attempt was made but as soon as they got to the door they said the mattress wouldn't go in. I told them to try harder. They did and it did go in. Then they couldn't get the base into the bedroom so the whole thing - still in its cellophane - was returned there and then. The cost to me: £1066.98 and they refunded me £420.99. They refuse to compromise in any way.

I am very satisfied will recommend and buy again.

Very nice well made bed base I went for the sprung top version but maybe should not have bothered as the springs are small and I can’t see or feel them being effective. But other than that we are happy with our purchase. Contract Divan Beds delivery service was very good, on time with nice delivery men.