Contract Divan Beds Reviews 

149
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently mention that the products feature solid construction and offer wonderful comfort for daily use across different rooms. Buyers are also happy with the competitive pricing and the ability to easily choose various custom features. Furthermore, consumers consistently showcase the efficient shipping process and the extremely helpful assistance provided by delivery drivers upon arrival. However, some people mentioned occasional delays and scheduling issues during the delivery process. Additionally, a small group of reviewers shared specific problems such as minor transit damage, unexpected product defects, or other frustrating delivery setbacks.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the beds and mattresses offer good quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the beds and mattresses are... See more

Service

People report positive experiences with service, often highlighting smooth deliveries, competitive pricing,... See more

Price

Customers had ambiguous experiences with price, often praising reasonable costs and competitive pricing for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great bed at very good value for money. Instructions not clearest, but I did manage to put it together single handedly (79 year old female). Would have helped to have stickers indication headboard scr... See more

Rated 4 out of 5 stars

Great service from order to delivery. Great quality bed set. Only gave 4 stars due to delivery taking longer than expected 🌟🌟🌟🌟

Rated 4 out of 5 stars

No assembly instructions. Ottoman lids open to slightly different heights. Good service, quick delivery

Rated 4 out of 5 stars

Everything arrived in one delivery and the order was correct and nice quality. Just one star less due to some damage to a bed base (not visible when mattress is on) and, when they called to book the d... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.


Contact info

4.1

Great

TrustScore 4 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(149)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the zip link essentials ottoman

Ordered the zip link essentials contract 1000 pocket sprung super king ottoman. Build quality is good and the mattresses are also good. Better than you might expect for the price and very comfortable with good support. Delivery was fairly prompt. Paid for assesmbly which the drivers did no problems.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

No customer service contactability

Grifters.

No customer service contactability. I have an issue with my order. Emails ignored and the phone does not get answered.

Eventually answered via email, as they stated phone calls are no longer an option.

If I want to cancel I must pay 50% of cost as the production has already started (over the weekend) 😂

Not a company I would recommend.

18 May 2026
Unprompted review
Contract Divan Beds logo

Reply from Contract Divan Beds

Hi There,

Thank you for your review.

We can confirm that you contacted us over the weekend, whilst our customer support team was closed. You received a response today within an hour of our team reopening.

We also received multiple duplicate requests from you. As stated in our automated email response, sending multiple follow-up emails or duplicate requests can delay the response time, as it may move your enquiry further back in the queue.

Your order was placed on Thursday, and the product was processed for production the same morning. As this is a made-to-order item and production had already started, the cancellation terms were explained to you in line with our policy.

We are sorry to hear you feel this way, however our team did respond as soon as they reopened and provided the relevant information regarding your order.

Regards
CDB Customer Support

Rated 4 out of 5 stars

Everything arrived in one delivery and…

Everything arrived in one delivery and the order was correct and nice quality. Just one star less due to some damage to a bed base (not visible when mattress is on) and, when they called to book the delivery in I did say no one would be here from 5pm as it's an office. They said they'd be here at 4pm but it was 5.30pm. My dog was seriously unwell and during a time of great stress they were calling to ask where we were so i had to come back to work.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Great bed at very good value for money

Great bed at very good value for money. Instructions not clearest, but I did manage to put it together single handedly (79 year old female). Would have helped to have stickers indication headboard screw sockets like there were for leg sockets, but could find them by feel.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Been trying to contact for over 3…

Been trying to contact these for over 3 weeks. Their phone number is for sales only. Their email address is a contact form, then ticket system so no way of speaking to anyone. Spent alot if money here to now not get any contact.

7 February 2026
Unprompted review

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